Buckingham-PJT SVC Training

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1 Buckingham-PJT SVC Training Contents 1. Introduction of Buckingham 2. Installation 3. Problems about dispenser door temperature noise installation lights self diagnosis LG Electronics / Digital Appliance Company

2 1. Introduction of Buckingham - New Design & USP More Elegant, More Space, Easy Access Exterior Interior Hidden Hinge AL-Long Handle XtraSpace Espresso Look New Dispenser Soft H/bar Full Drawer Profitable Growth 2010 Enhance Your Everyday

3 1. Introduction of Buckingham - MDL(B,L,P) Appearance 88 LED 88 LED 88 LED LCD LCD Premium Finishes Stainless Titanium BAR LED BAR LED BAR LED Silver Titanium Platinum Silver Short Handle Short Handle Short Handle Black VCM White Profitable Growth 2010 Enhance Your Everyday

4 1. Introduction of Buckingham - BASIC(B,P MDL) Interior 2 * 2 Drawer Type B MDL Full Drawer Type B MDL 2 * 2 Drawer Type P MDL 3 * 3 Drawer Type P MDL Full Drawer Type P MDL Profitable Growth 2010 Enhance Your Everyday

5 1. Introduction of Buckingham - Specification Profitable Growth 2010 Enhance Your Everyday

6 2. Installation Door Protector Profitable Growth 2010 Enhance Your Everyday

7 2. Installation Profitable Growth 2010 Enhance Your Everyday

8 2. Installation Profitable Growth 2010 Enhance Your Everyday

9 2. Installation Profitable Growth 2010 Enhance Your Everyday

10 2. Installation Profitable Growth 2010 Enhance Your Everyday

11 2. Installation Profitable Growth 2010 Enhance Your Everyday

12 2. Installation Profitable Growth 2010 Enhance Your Everyday

13 2. Installation Profitable Growth 2010 Enhance Your Everyday

14 2. Installation Profitable Growth 2010 Enhance Your Everyday

15 2. Installation Conventional system (Water Tank Location = Refrigerator room) In-Door Water tank system (Water Tank Location = Door) In-door W/Tank + ice maker (Water Tank / Ice maker Location = Door) Ice Maker Ice Maker Motor Water Filter Motor Ice Maker Water Filter Bank Water Valve Water Tank Bank Bank Water Tank Water Tank Water Valve Water Filter Profitable Growth 2010 Enhance Your Everyday

16 2. Installation Profitable Growth 2010 Enhance Your Everyday

17 2. Installation Profitable Growth 2010 Enhance Your Everyday

18 2. Installation Profitable Growth 2010 Enhance Your Everyday

19 Dispenser Selection water and ice Function Display Board Dispenser use selection Introduction selection water and ice 3

20 Dispenser Water filter Internal type (GEN1) External type Connect here or Introduction Water filter v Performance - NSF certified (for STD 42) - Chlorine reduction: Class I (More than 75%) - Taste /Odor / Particulate reduction: Class III (More than 85 % for particle size of 5 μm or more) v Capacity L (Life span: 6 month for average usage) - For water of temperature 0.6 ~38 v Performance - Chlorine reduction: More than 75% - Particulate reduction: (More than 50 % for particle size of 2~15 μm v Capacity L (Life span: 6 month for average usage) - For water of temperature 0.6 ~38 4

21 Dispenser Water filter condition Introduction Water filter (internal) 5

22 Dispenser No Water 1 Symptom Cause Answer No water When installing the water filter, First remove filter cap. If filter cap don t removed, water supply system clogged. Check the filter was clogged or not. No Water Dispenser will not dispense water. Water Filter -. Clogged Filter Separation of cap 6

23 Dispenser No Water 2 Symptom Cause Answer 1.Be sure the door in which the dispenser is mounted is completely closed. No water 2.Be sure the water supply is connected and turned on. If there is a problem with water supply, check the filter and hose. No Water Dispenser will not dispense water. Water Filter -. Damaged hose 7

24 Dispenser No Water 3 Symptom Cause Answer No water Be sure the water supply is connected. Check the water supply valve is ON position. No Water Dispenser will not dispense water. OFF position. No water supply ON position. Water supply -. Water supply valve turned off Water supply valve 8

25 Dispenser Water leakage Symptom Cause Answer Water leakage Water leaking from bottom Water leaks from a connector in the bottom of freezer door Connector Leaking on hose connection -. Bad connection 9

26 Dispenser Water flow too slow Symptom Cause Answer Water flow too slow Water flow too slow Bad water flow -. Bad connection 10

27 Dispenser Water is not cool Symptom Cause Answer There is a water tank in the refrigerator or door freezer, where the water is refreshed to be distributed. When the cold water is being distributed, the water of the faucet enters the water tank. If a large amount(7glass ) of water is used then it will need enough time to cool. Water is not cool Water Temperature Data (Compare with other maker) Similar temperature LG and other maker Water is not cool Water Tank Water Temp ( ) S/S W/P GE LG 11cup 회 2 cup 회 3 회cup 44cup 회 5 회cup 6 회cup 7 cup 회 1 cup = 180cc This is characteristics of refrigerator. Other maker have similar cooling capacity 11

28 Dispenser Ice does not come out 1 Symptom Ice does not come out of the dispenser Cause Melted ice Cube frozen together. When ice gather in one, it doesn t comes out When ice gather in one 1. If you don t use the ice dispenser, the melted ice get together. 2. Have to use the machine twice in a day. 3. If the freezer warmed while it was moved, the ice may have slightly melted and froze together when it was turned back on. You may have to loosen the ice before it will come out of the dispenser. Break the ice Answer Ice does not come out. The ice from the ice bank can be melted and drop into the freezer in this case, take out the ice bank and clean it. Break the ice. Melted ice Take out the ice.. Use this broken ice 12

29 Dispenser Ice does not come out 2 Symptom Cause On Off AON/OFF Switch Answer Ice does not come out Dispenser will not dispense ice. Ice maker does not working If the Icemaker power switch is in the O (off) position, Dispenser will not dispense ice. Move it to the - (on) position. Ice Maker A ON/OFF Switch Ice maker power switch is off position 13

30 Dispenser Particles of water Symptom Cause Answer Particles of water Particles of water Water Filter This is a characteristics of filter. 14

31 Door Door will not close properly 1 Symptom Door will not Close properly Cause Answer 1.The ice bin, crisper cover, pans, shelves, door bins or baskets may be out of position. Push the bins all the way in and put crisper cover, pans, shelves, and baskets into their correct positions. Be sure that packaged foods do not extend beyond the front 2.Move packages that keep door from closing. Door will not close properly Are the doors hitting anything? Is an item in the refrigerator preventing the door from closing properly? 3.Vegetable compartment cover Customer s assembly mistake When you assemble the vegetable cover or shelf, Push the cover or shelf all the way. 15

32 Door Door will not close properly 2 Symptom Door will not Close properly Cause Answer 1.Check to make sure the gasket around the door is clean and straight. Adjust if necessary. If the door is sealing and air is not leaking from around the door then there is not a problem. Make sure nothing is blocking the door from closing completely. Door will not close properly 2.Clean the gasket. leaks in the door seal will cause refrigerator to run longer in order to maintain desired temperatures. 3.The gaskets may be sticking. Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish, kitchen wax or paraffin wax on the gaskets after cleaning. The gasket is dirty, worn, Cracked, or poorly fitted 16

33 Door Door will not close properly 3 Symptom Door will not Close properly Cause Answer It is possible that the doors have been removed and not replaced properly. Remove and replace the doors. Before removing the doors, turn the refrigerator OFF and unplug it. Check hinge install properly. Take off hinge cover with + screw driver. Check hinge assembled properly. Hinge cover Door will not close properly Door open To easy hinge (1).Assembly Pushing down Push (2).Turn hinge lever in arrow direction until it is tightened Assembly mistake 17

34 Door Door will not close properly 4 Symptom Will the doors not close completely or not stay closed? Cause Answer 1.Be sure floor is nearly level and can adequately support refrigerator. Sagging or sloping floors should be repaired. 2.The refrigerator should be level or very slightly tilted toward the back to facilitate door closing. There are two leveling feet located behind the base grille: one at each front corner. adjust the leveling feet. Door will not close properly Installation mistake 18

35 Door Door difficult to open Symptom Cause Answer Door difficult to open Door difficult to open When the door is opened, warm air enters the refrigerator. As the warm air cools, it can create a vacuum which will make the door difficult to open. Wait 5 minutes to allow the air pressure to equalize, then see if it opens more easily. -. This is a characteristics of refrigerator 19

36 Door Door open alarm Symptom Cause Answer Door open alarm Warning sound when door is Open not operating -. This is a characteristics of refrigerator 20

37 Door introduction about cam hinge S S Introduction about cam hinge 21

38 Temperature temperature control Temperature control 22

39 Temperature LOCK ( Child lock ) LOCK / UNLOCK ( Child lock) LOCK (Child lock) B-model(88 LED) B-model(Bar LED) L,P-model(88 LED) L,P-model(Bar LED) Note When selecting LOCK, The button does not operate and Display will not change. If you want to change temperature or water/ice selection, First Change LOCK to UNLOCK. 23

40 Temperature Storing food Freezer compartment shelf Milk product corner Storing food Refrigerator compartment shelf Freezer compartment door rack Refrigerator compartment door rack Vegetable drawer Freezer compartment drawer Vegetable drawer / meat drawer conversion corner 24

41 Temperature Food is too warm Symptom Cause Answer Check customer temperature setting. If customer use Weak temperature, Recommend Middle temperature position. Food is too warm Food is too warm Recommended temperature setting Temperature compensation in cut of the Jump Wire Customer mistake Temperature control set (Freezer = -15 / Refrigerator = 6 ) 25

42 Temperature Food is too warm Symptom Cause Answer Check customer temperature setting. If customer use Strong temperature, Recommend Middle temperature position. Food is too warm Food is frozen In refrigerator compartment Recommended temperature setting Temperature compensation in cut of the Jump Wire Customer mistake Temperature control set (Refrigerator = 0 ) 25

43 Temperature Food is frozen in vegetable compartment 1 Symptom Food is frozen In bottom vegetable room and basket Cause Answer Most models have a crisper drawer with an adjustment this allows to change the temperature in the crisper drawer adjust to higher setting and check again. Food is frozen in vegetable compartment 1 Vegetable / Meat selector wrongly set 27

44 Temperature Food is frozen in vegetable compartment 2 Symptom Food is frozen In bottom vegetable room (miracle zone) Cause Answer Some models have a miracle zone with a temperature adjustment this allows to change the temperature. adjust to higher setting and check again. (Type 1 = Applicable to some models only) Food is frozen in vegetable compartment 2 (Type 2 = Applicable to some models only) Miracle Zone Temperature wrongly set. ( storing vegetables in meat or fish condition) 28

45 Temperature Moisture buildup Symptom Cause Answer 1.The food may not be packaged correctly. Wrap food tightly and wipe off damp containers prior to storing in the refrigerator to avoid moisture accumulation. Moisture buildup 2.When the door is opened, warm, humid air (moisture) is allowed in the freezer resulting in frost. 3.Not closing the door causes cold air from the inside the refrigerator to meet warm air from the outside leading to excessive condensation. Ensure the door is closing completely and the gasket is sealing properly. Open the door less often. Moisture Buildup Customer misuse 29

46 Noise Humming noise Symptom Cause Answer Your refrigerator has two or three motors running when the refrigerator is cooling. The compressor and the fan motor(s). The compressor is located in the back and is most likely causing the humming sound. A humming sound is normal unless it is loud or act Humming noise Freezer Room Fan & Motor Humming noise Customer dissatisfaction Machine Room Fan & Motor Compressor 30

47 Noise Hum sound and severe vibration Symptom Discontinuous hum sound and severe vibration. Cause -.The refrigerator is installed on the weak floor such as wood floor Answer 1.Prevent vibration by inserting cushion such as foam below roller and adjustable screw when installing refrigerator. Hum sound and severe vibration The sound becomes louder When the door is open. -.The refrigerator is not properly leveled. 2.Level the refrigerator with adjustable screws under the door and ensure that the refrigerator is firmly fixed. 31

48 Noise Rattling sound of metal hitting Symptom Cause Answer 1.Check the fastening conditions of locking screw of cover back M/C. Fasten it tightly if it is loose. Rattling sound of metal hitting Rattling Sound of metal hitting -.The locking screw Of cover back machine In machine room is loosely fixed 32

49 Installation Height adjustment Symptom Cause Answer You will need to adjust the legs on the bottom of the unit until the unit is leveled Height adjustment Height adjustment -. Installation mistake 33

50 Lights No light Symptom Freezer lamp Cause Refrigerator lamp Answer Check door switch and make sure it is not depressed. If door switch is ok, replace the light bulb. Replace with an appliance bulb available at your local hardware store. No light No lights Lights do not work 1.Broken bulb 2.Door switch problem 34

51 Self diagnosis - Fault detection function 1 Fault detection function 2 35

52 Self diagnosis - Fault detection function 2 Fault detection function 1 36