Survey on the emedia ebook lending service at the Dollard-des-Ormeaux Library

Transcription

1 INTRODUCTION The Dollard-des-Ormeaux Library is looking for your feedback! Thank you for answering this short survey on our emedia ebook lending service. By sharing your habits and opinions with us, you will help the library improve its services! At the end of this survey, you can participate in a draw for a chance to win a $20, $30 or $50 gift card from Chapters. 1

2 Demographic data * 1. To which of the following age group do you belong? 14 and under 15 to 24 years old 25 to 34 years old 35 to 44 years old 45 to 54 years old 55 to 64 years old 65 to 74 years old 75 and over * 2. How often do you visit the library? Between 0 and 2 times a year 3 to 6 times a year Once or twice a month More than twice a month * 3. Do you own any of the devices listed below? (check all that apply) Basic cellphone Smartphone Laptop Desktop Electronic tablet (ipad, Samsung, etc.) ereader (Kobo, Kindle, Sony, etc.) Portable audio player (ipod, MP3 player, etc). 2

3 Presentation Our emedia service allows members of the library to borrow English ebooks and audiobooks. These ebooks and audiobooks are downloadable on mobile devices, laptops, computers or ereaders. The online collection is available anywhere, 24/7, and includes numerous best-selling titles. * 4. Were you aware that the library offers the emedia service? Yes No 3

4 Knowledge (1) * 5. Now that you know about this service, do you think you might be using it in the future? Yes, I would like to borrow ebooks and/or audiobooks. No, the possibility of borrowing eboks or audiobooks does not interest me at this time. Maybe. I'd like to learn more about the service. I don't know. 4

5 Knowledge (2) * 6. How did you learn about our emedia service? Conversation with an employee of the library Conversation with someone from my entourage (friend, member of my family, work colleague, acquaintance, etc.) A poster in the library A flyer in the library The internet (city website, library website, etc.) An from the library Other (please specify) 5

6 ebooks * 7. Have you ever borrowed an ebook via our emedia service? Yes No 6

7 Usage - ebooks (1) * 8. Among the following, which reason best explains why you do not use the emedia service to download ebooks? I am not really interested in this service at the moment. I prefer reading printed books instead. It's difficult / tiring for me to read using a digital device. I have not had the opportunity to look at this service for the moment. The check-out process is too complicated. I have not been able to configure my device properly. The selection of titles is not interesting to me. I have no device which is compatible with this service. Other (please specify) 7

8 Usage - ebooks (2) * 9. How many ebooks have you downloaded via emedia in the last 12 months? More than 10 8

9 ebooks - Satisfaction * 10. How would you rate the ebook download service on emedia? Ease of use Very satisfied Satisfied Not satisfied Don't know Selection of titles Technical support offered by the library * 11. Which statement among the following best reflects your opinion on the emedia ebook download service? I am very satisfied with the service, and will continue to use it. I am more or less satisfied with the service, but will continue to use it. I don't think I will use this service because it's too complicated. I don't think I will use this service because I ran into too many technical issues. I don't think I will use this service because I don't like reading books on a digital device. This service does not meet my needs for the moment. 9

10 Audiobooks * 12. Have you ever borrowed an audiobook via our emedia service? Yes No 10

11 Audiobooks - Usage (1) * 13. Among the following, which reason best explains why you do not use the emedia service to download audiobooks? I am not really interested in this service for the moment. I prefer reading physical (printed) books instead. I have not had the opportunity to look at this service for the moment. The check-out process is too complicated. I have not been able to configure my device properly. The selection of titles is not interesting to me. I have no device which is compatible with this service. Other (please specify) 11

12 Audiobooks - Usage (2) * 14. How many audiobooks have you downloaded via emedia in the last 12 months? More than 10 12

13 Audiobooks - Satisfaction * 15. How would you rate the audiobook download service on emedia? Ease of use Very satisfied Satisfied Not satisfied Don't know Selection of titles Technical support offered by the library * 16. Which statement among the following best reflects your opinion on the emedia audiobook download service? I am very satisfied with the service, and will continue to use it. I am more or less satisfied with the service, but will continue to use it. I don't think I will use this service because it's too complicated. I don't think I will use this service because I ran into too many technical issues. I don't think I will use this service because I don't like reading books on a digital device. This service does not meet my needs for the moment. 13

14 Comments 17. If you have suggestions or comments regarding the emedia service, please let us know: 14

15 Draw Thank you for your participation! If you wish, you can now enter a draw for a chance to win a gift card from Chapters (value of $20, $30 or 50$) Enter your library card number (14 digits) as well as your contact information in the form below. The library will contact the winners. 18. Membership card number ( ex.: ) 19. Family name / Given name 20. Phone number 21. adress 22. Would you allow us to contact you to obtain more information on how you use the emedia service? Yes No 15