ORGANISATIONAL PERFORMANCE 2016 / 2017

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1 Programme 1: Corporate Services Performance progress per quarter 2016/2017 Business Transformation Informed and Satisfied Stakeholder Base Skills retention % of money spent on B-BBEE suppliers % of information provided at a 95% accuracy level in week 1 of reporting* Organisational customer satisfaction index measured annually % of staff retained annually Progress Progress Progress Progress Comments 75% 70% 87% 72% 85% 74% 87% 75% 93% 91% 96% 92% 96% 93% 96% 93% 75% % 81% 75% 94% 94% 99% 94% 99% 94% 99% 94% The 2% increase compared to Q2 can be attributed to set aside provision of opportunities targeting black owned enterprises and BBBEE compliant suppliers. The stringent application of the PPPFA provisions in sourcing strategies starting with low value transactions and consolidation of business towards BBBEE compliant suppliers has also played a role in this improvement. More volumes done through Project Titan caused capturing of information to be faster. Client satisfaction survey was conducted in quarter 3. A survey is only conducted once a year. There were only 4 resignations during the quarter which accounts for the 99% retention rate.

2 Programme 2: Operational Services Performance progress per quarter 2016/2017 Progress Progress Progress Progress Comments Compliance Number of samples inspected on a 2% basis* % of accurate temperature letters issued in relation to the number of vessels sailed 96% 95% 95% 95% 96% 96% 96% 96% 100% 100% 100% 100% 100% 100% 100% 100% Manpower was sufficient to inspect 96% of samples on a 2% basis. All vessels carrying perishable products were issued with temperature letters. Efficient service delivery % of cartons on main products (citrus, grapes, pome, stone and avo s) captured on Titan system 30% 30% 17% 30% 20% 30% 25% 30% During the first and second quarter of the financial year the percentage given does not include the grapes and stone fruit volumes as they are not in season. The third quarter shows a marked increase due to the grape and stone fruit season currently underway. Therefore, we are confident that the annual target of 30% will be met during the fourth quarter Number of activity points interfacing with the PPECB mobile technology platform * The annual target has been exceeded already due to the high uptake in the deciduous sector. This figure is set to grow further as the new seasons come into play.

3 Programme 3: Food Safety Services Performance progress per quarter 2016/2017 Progress Progress Progress Progress Comments Number of samples analysed using accredited methods * Performance is in line with the planned samples YTD. Food Safety Assurance Number of food safety audits conducted * The audit programme is 15% behind on 3 Quarter accumulative targets. Compared to the 2 nd Quarter (22% behind) there is significant improvement in the lag. The lag is as a result of canning clients moving over to GLOBALG.A.P and dry storage facility clients (silo s) not renewing certification due to the drought. The dry storage facilities are standing empty therefore they do not see a need to renew the certificate. The number of vineyard packing audits reduced significantly due to the favourable weather conditions to date. The orchard packing audits of pears in bins will not materialize this year due to a dispensation that was issued by DAFF.

4 Programme 4: Transformation and Development Services Performance progress per quarter 2016/2017 Capacity Building Competent staff Number of students graduated through the AETP programme Number of small holder farmers trained * % of operational staff verified by the harmonisation programme as competent Progress Progress Progress Progress Comments % 80% 94% 82% 94% 83% 84% 85% Students only graduate at the end the programme i.e. Q4. The target will not be achieved as only 25 students were recruited due to financial constraints. One student subsequently resigned from the programme to further her studies in China. The over target amount is still due to Q2 reasons. Only 2 additional small holder farmers were trained in Q3 Figures are based on Inspectors actively working on products. Activities are currently in progress for grapes, pome and stone fruit as well as subtropical products (new season=new competency cycle). In addition more Inspectors are included in the minor products competency process. Some inspectors could not complete their planned competency cycles as there have been limited volumes on litchis and mangoes).

5 Programme 4: Transformation and Development Services Performance progress per quarter 2016/2017 Progress Progress Progress Progress Comments Most of the over target amount is due to farmers receiving certificates for both primary production and pack houses in previous quarters. Market Access Number of small holder farmers certified for export * Of the 3 Certificates issued in Q3 1 farmer has obtained certificates for both primary production and has also been certified for the on farm pack house. Please Note: 1 certificate is dated for end September 2016, however it was not included in Q2 as the farmer had not closed out her non-conformances by the time the report was submitted and it has therefore been included in Q3. * These targets are cumulative

ORGANISATIONAL PERFORMANCE 2017 / 2018

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