Xtend Technologies. Call Recording Solutions

Transcription

1 Xtend Technologies Call Recording Solutions

2 Telephone Call Interaction Assessment

3 Customer Service Recording

4 Measure Your Customer Service

5 Uses of Call Recording To check level of customer satisfaction To ensure quality control To verify policy compliance To analyse recorded interactions To resolve disputes

6 Benefits of Call Recording Customer Satisfaction Interaction Monitoring Speech Analysis Performance Appraisal Quality Assurance

7 Xtend Voice Logger Multi-channel telephone call recording from Analog, Digital and VoIP lines

8 Product Range Analog Lines Digital Trunk Digital Extension VoIP Lines Audio Lines Lawful Interception

9 Analog Lines USB 1/2/4/8/12/16/../128 ports & more Records analog trunk & extension lines Multiple connectivity to single PC

10 Connection Diagram

11 Digital Trunk Supports ISDN PRI & R2MF on E1/T1 Stereo recording of calls Uses specialised telephony voice card

12 Connection Diagram

13 Digital Extension Supports proprietary digital extensions Call status detection using D-channel

14 Connection Diagram

15 VoIP Lines Supports proprietary IP Extensions Inbuilt support for G.729 Codec

16 Audio Lines Records audio-out of wireless/amplifier Continuous/Voice activated modes

17 Connection Diagram

18 Lawful Interception Case-related call recording & monitoring Live call redirect & information tracking

19 Connection Diagram

20 Browser Interface User-friendly browser interface Multi-login facility Remote secure access Multiple access rights

21 Live Call Monitoring Real-time listening & snooping Monitor trunk/extension line

22 Full-fledged Call Reports Daily & monthly reports Date-wise reports Caller/Called Id, Date, Time, Duration, Status & much more Multimedia ActiveX Player

23 In-depth Call Information Access to detailed call information Create call tags Export to GSM/MP3/PCM Mark comments

24 Multimedia ActiveX Player Advanced tools for call analysis Multiple region selection Automatic gain control DTMF muting

25 Simple Search Options Retrieve call information quickly Search using phone numbers, comments, duration, date etc.

26 Enhanced Search Retrieve specific call information Define multiple search criteria Advanced sort, filter & search options Track information at a faster pace

27 Administrative Features Administrative privilege Create & configure user accounts Set multiple level access rights Authenticated login

28 Call Statistics Statistical data analysis Call frequency analysis Bar graphs, pie charts & tables

29 Phonebook Live updation of phonebook Search for customer details Quick identification of callers

30 Search & Merge Search & retrieve specific calls Sorted search results Merge related audio files into one file

31 Call Groups Define groups Assign calls to group members Analysis & reporting

32 Error Reports System failure information Board failure error report

33 User Session Real-time session reports Session log analysis

34 Schedule Recording Add & configure trunks Autobackup & schedule recording

35 General Settings Selective logging Personal number restriction Backup settings alert settings

36 Advanced Features Location-wise logging Backup wave path settings Share data via

37 Remote Monitoring Solutions Administer live calls from remote PC Popup and alarm to alert ongoing calls Live contact list updation

38 Audio Data Storage Data storage to CD/DVD, folder & zip file Schedule autobackups Easily restore data Export call reports in HTML/Excel format

39 Comprehensive Reports Backup, Restore, Export, Delete & Reports

40 Multilingual Interface Support Hindi Interface for Indian Users Flexible implementation Application compatibility User-friendly menus & call reports

41 Hindi Interface Screenshots User Accounts Backup Data

42 Hindi Interface Screenshots Advanced Search Call Statistics

43 Multilingual Interface Support Arabic Interface for Middle East Flexible implementation Application compatibility User-friendly menus & call reports

44 Arabic Interface Screenshots User Accounts Backup Data

45 Arabic Interface Screenshots Live Calls Advanced Search

46 Optional Feature Voice Mail Facility SMDR Integration

47 Applicable Areas

48 Promotional Activities Attractive Commission Discount Scheme, Festive Offers, Best Price Newspaper/Magazine/Yellow Page Advertisement Posters, Mailers, Brochures, Quotation Folder Presentation CD, Product Manuals, Booklet, Exhibition, Dealer Meet

49 Promotional Tools BROCHURES Attractive Catalogs in Printed & Online Versions MANUALS Individual Product Manual for Reference - Installation manuals - User Manuals - Installation Instructions - Quick Start Guide BOOKLET Handy Guide on Xtend Products

50 Promotional Tools POSTERS, MAILERS, BROCHURES Create Brand Awareness and Attract Audience QUOTATION FOLDERS Printed Presentation Folders for Effective Marketing PRESENTATION CD Showcasing Xtend Products with Salient Features

51 Marketing Activities EXHIBITIONS, DEALER MEET To Improve & Promote Business Brand Awareness using - Banners - Display Stand - Brochures - Demos - Presentations ADVERTISEMENTS Articles/Ads in EFY, Voice & Data, ANMI etc.

52 Marketing Activities DEALER MEET Networking Opportunity Relationship Building Strategy Discussion Product Demonstrations PRODUCT LAUNCHES Latest Product Review Existing Product Updation SUPPORT & TRAINING PROGRAMS Onsite/Offsite Technical Support & Product Training

53 Channel Partner Benefits Focusing on Best Practices Best-in-class telecom solutions, excellent customer care/support, mutual beneficial and strategic relationship Excellent Margins & Profitability To provide best price & attractive schemes for our partners Local Sales / Technical Support Comprehensive sales/technical support at all places

54 Easy-to-install Products Easy-to-use, highly PBX compatible & scalable solutions Affordable Support Cost Excellent quality, availability and lowest support cost maximises benefits Product Upgradation Feature enhancement & version updates available from time to time

55 Contact Us For Phone Dial / For Visit our website for more information