Oracle Release 11 SPOTLIGHT ON ORACLE CUSTOMER EXPERIENCE CLOUD FOR MIDSIZE

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1 Oracle Release 11 SPOTLIGHT ON ORACLE CUSTOMER EXPERIENCE CLOUD FOR MIDSIZE

2 Oracle Customer Experience Cloud for Midsize Release 11 Themes Collaborate across teams Midsize Companies Requirements Grow with Confidence Engage with Relevance Compete with Intelligence

3 Oracle Customer Experience Cloud for Midsize Release 11 Themes Collaborate across teams Midsize Companies Requirements Grow with Confidence Engage with Relevance Compete with Intelligence

4 Midsize Companies Requirements A Cross-Pillar Platform to Engage Compete Grow

5 Oracle Customer Experience Cloud for Midsize Release 11 Themes Collaborate across teams Midsize Companies Requirements Grow with Confidence Engage with Relevance Compete with Intelligence

6 Engage with Relevance Marketing Sales Service Find the Audience; Personalize the Message Work smart to target and differentiate communication and find the best leads. Nurture and Stand Out Across Channels Use channels including , web, display search, video advertising, and mobile. Track Performance and Collaborate Coordinate Marketing, Sales and Service, with shared data and reporting. Interactions Continue Post-Sale Offer excellent, personalized customer service across channels, and foster ongoing customer relationships.

7 Oracle Customer Experience Cloud for Midsize Release 11 Themes Collaborate across teams Midsize Companies Requirements Grow with Confidence Engage with Relevance Compete with Intelligence

8 Compete with Intelligence Marketing Sales Service Work Smart as Leads Become Deals Use a structured process. Let reps focus on selling, not administration especially in areas of commercial risk such as complex pricing. Understand and Prioritize Provide tools to manage and prioritize opportunities and identify issues early. Collaborate Across the Customer Lifecycle Work smart with other teams. Proactively monitor Service issues. Work closely with Marketing to drive highly relevant campaigns.

9 Oracle Customer Experience Cloud for Midsize Release 11 Themes Collaborate across teams Midsize Companies Requirements Grow with Confidence Engage with Relevance Compete with Intelligence

10 Grow with Confidence De-risk Difficult Processes Focus Employees on High-Value Tasks Start with a Rapid Implementation Focused functionality and rapid process improvement, driven by standard implementation packs. Add Functionality Over Time Easily expand your functional footprint as your business grows and evolves. Add Users and Expand Your Business Straightforward subscription model makes it easy to add users and even to expand your business globally.

11 Oracle Customer Experience Cloud for Midsize Release 11 Themes Collaborate across teams Midsize Companies Requirements Grow with Confidence Engage with Relevance Compete with Intelligence

12 Collaborate across Teams Working Across CX Pillars Integrates the Customer Journey Lead Scoring New Prospect Promotion Nurturing Digital Body Language Service Request New Customer Click thru Research Quote and Configuration Order Information

13 Oracle Customer Experience Cloud for Midsize Release 11 Summary Collaborate across teams Midsize Companies Requirements Grow with Confidence Engage with Relevance Compete with Intelligence

14 RESOURCES Oracle Cloud Oracle Applications Release Readiness Content Oracle Applications Customer Connect Oracle Documentation Copyright 2014 Oracle and/or its affiliates. All rights reserved.

15 SAFE HARBOR The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Copyright 2014 Oracle and/or its affiliates. All rights reserved.

16 Copyright 2015 Oracle and/or its affiliates. Oracle is a registered trademark of Oracle and/or its affiliates. All rights reserved. Other names may be registered trademarks of their respective owners. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration, and/or written materials (the Materials ). The Materials are provided as is without any warranty of any kind, either express or implied, including without limitation warranties or merchantability, fitness for a particular purpose, and non-infringement. Copyright 2014 Oracle and/or its affiliates. All rights reserved.