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1 Resumé WILSON TWAMUHABWA P.O. Box 6468, Kampala Tel: , PROFILE A dynamic skilled banker with over 21 years working experience of which 18 years have been spent in the banking industry - both commercial and microfinance banking; have had a successful track record in managing multiple banking functions; 13 years experience on senior management teams; drawing and implementing strategic plans; preparing budgets and financial reports; managing and leading personnel to achieve set targets; transforming financial institutions into regulated institutions; and delivering quality programs and campaigns that enhance brand awareness. A team worker and a result orientated manager. Sets clear goals for his team and establishes policies and procedures which result in improving the organization s image and increasing its revenues. Continuously seeks out new challenges and enjoys exceeding targets EMPLOYMENT HISTORY UGAFODE MICROFINANCE LIMITED (MDI) Chief Executive Officer from July 2010 to-date UGAFODE Microfinance Limited started its operations in 1994 as a Non-Governmental Organization (NGO) called Uganda Agency for Development (UGAFODE) Ltd to serve the economically active poor. It was incorporated as a company limited by shares on 9 th September 2010 with a plan to becoming a Microfinance Deposit Taking Institution (MDI). The reason of transforming into an MDI is driven by our strategic vision of being the leader in provision on microfinance services. At UGAFODE Microfinance Limited as the Chief Executive Officer, I am the overall accounting officer and custodian of the strategic plan, charged with the responsibility of ensuring the organization meets all its plans as per the strategic objectives. I link management and staff with the board as a member of the board of the organization. 1

2 I link the organization with the public as the official spokesperson of the organization, driver of business and custodian of the brand. I chair the Management, RALCO, and Credit Management Committees of the Organization. UGAFODE Microfinance Limited (MDI) currently operates 12 branches which serve 32 districts of Uganda and has 156 personnel. A MEMBER BOARD OF DIRECTORS UGAFODE Microfinance Limited (MDI) from July 2010 to-date Responsible for providing strategic oversight to UGAFODE Microfinance Limited (MDI) and direct the growth and development of the Institution. ASSOCIATION OF MICROFINANCE INSTITUTIONS OF UGANDA (AMFIU) President of the Association of Microfinance Institutions of Uganda (AMFIU) from June 2012 to- date As the Chairman, Board of Directors, am responsible for providing strategic oversight to the organization which is in charge of promoting sound and best practices in the microfinance sector. PRIVATE SECTOR FOUNDATION UGANDA (PSFU) A member of Board of Directors of Private sector Foundation Uganda (PSFU) from Jan 2014 to- date. Responsible for providing strategic oversight to PSFU on matters of Private sector development in Uganda PRIDE MICROFINANCE LTD (MDI) Head of Operations from February 2010 to July, 2010 (Reporting to the Managing Director) Pride Microfinance Ltd is the biggest microfinance institution and is a deposit taking institution regulated by the Central Bank with 29 branches. At Pride Microfinance Ltd I was responsible for driving the business and daily supervision of the branches and back office operations. 2

3 In 5 (five) months at Pride Microfinance, I was able to rally the staff around the institutional goals which saw the portfolio grow to over Sh. 50 billion from Sh. 45 billion; savings portfolio grow by over Sh billion; and quality of the portfolio improved to below 3% consistently for 30 days. Staff morale improved and the attitude changed greatly as they all started focusing on business. EQUITY BANK UGANDA LTD General Manager from January to December 2009 (Reporting to the Managing Director) Equity Bank the fastest growing commercial bank in East Africa with 42 branches, 42 ATMs and 15 agencies across the country. The Bank has operations in Uganda, Kenya, Southern Sudan and soon Rwanda. Promoted to this position after Successful transformation and given the responsibility of driving the business function and supervision of daily operations of the bank. Duties and Responsibilities Deputizing the Managing Director from time to time Develop and execute a business growth and development strategy for the Bank in the context of its overall mission, vision, values and goals and developing and implementing a process for evaluating opportunities in terms of financial gain, mission/strategy fit and organizational capacity; Develop bank's overall business plan by defining strategic direction with active involvement of the branch management team entailing market analysis, competitor information and economic factors impacting business growth potential; Manage ongoing activities, including availing all incoming opportunities, developing relationships with external and potential partners, researching opportunities and selecting the most appropriate to be developed and creating and implementing realistic business plans; Create key performance metrics during the execution of business planning and strategy development and brand management for specific programs, including market analysis, revenue planning, activity forecasting, and development of pro forma financial statements; Responsible for overall financial management: drawing annual strategic plans; preparing budgets for all branches (Key performance indicators); preparing and submitting reports to branches, various senior management committees, board of directors and the Central Bank of Uganda. Innovating and promoting new products. For example mobile banking, introduction of POS and Western Union Services. Negotiating contracts and lines of credit on behalf of the institution Establishing relevant departments to assist in supervising branches and overseeing compliance with statutory and regulatory requirements. Managing and Coordination of the Bank s communication strategies and PR activities. 3

4 Training staff in all banking practices and establishing programs that enhance good relations between Equity staff and its customers i.e. supervision of Customer Days Functions. Chairing several committees of the institution such as SMC, EXCO and ALCO. Coordinating feasibility studies for the creation of new service centers. Ensure alignment of necessary resources to meet business goals relating to deposit mobilization, building assets & expense management are achieved as per targets; Formulate capital/expense budget for various business segments and conduct periodic reviews to monitor performance; Ensure business activities are fully in compliance with bank's operational procedures and central bank regulatory requirements; Ensure continuous improvement in the processes and services while improving on the service quality imparted through the branch network, implementation of measures to ensure smooth and trouble free functioning of banking services; Responsible to develop, maintain and implement cost effective, efficient, well controlled banking operations to ensure best quality services for account holders. Contribute to the development and implementation of strategies to ensure achievement of the bank s key performance indicators and overall business objectives through people development to achieve maximum quality output. Achievements ü Branch net work grew from 32 in 2008 to 42 in Customer base grew from 198,400 in 2008 to 350,000 now. ü Customer deposits grew from 32 billion in 2008 to 63 billion in 2009 and Loan portfolio dropped from 87 billion in 2008 to 84 billion in 2009 due transformation challenges. ü Profitability grew from 6.2 billion in 2008 and by end of first quarter we are 6.7 billion. ü Successful Change Management. ü Compliance with the set policies and procedures where I consistently achieved satisfactory Audit grading from Bank of Uganda. ü Improvement in quality of portfolio at risk from 5% to 3% average on monthly basis. ü Successful conversion of Uganda Microfinance Ltd to a fully fledged Licensed Commercial Bank (Equity Bank Uganda Ltd). ü Increased customer base opening 1,000 accounts daily on average. ü Introduction of New products and Services. ü Setting up of new sections, departments crucial for the continuity and expansion of the business. ü Opening more new modern service centers. ü Enhanced Customer Service due to Robust IT platform and Trainings. EQUITY BANK UGANDA LTD Head of Operations from 30, June 2008 to 30 December, 2008 (Reporting to Chief Executive Officer) 4

5 The fastest growing Commercial Bank in East Africa with 40 branches, 38 ATMs and 15 agencies across the country, as Head of Operations I provided overall leadership and management of operational activities to the branch managers across the entire network including credit, risk, and transformational activities. The position provided for smooth delivery of reliable, quality and timely services to clients at least cost, in a secure and controlled environment to ensure maximum outreach, sustainability and transformation in compliance with Company values, mission, policies, and procedures. Duties and Responsibilities Deputizing the Chief Executive Officer from time to time Headed of the integration committee that was responsible for the transformation and Integration of UML into a fully fledged commercial. (Equity Bank Uganda Ltd) Ensures operations compliance to internal control and regulatory policies, procedures and systems. Recommend appropriate changes to policy, procedures, and processes to ensure application of sound credit and risk management Motivate, nurture, and develop staff. Train, coach, encourage, and mentor staff to deliver functions effectively and efficiently. Promotes an atmosphere of teamwork encouraging a culture of equity and sensitivity to gender, class and other differences Headed of the Conversion team that oversaw the changing and implementation of the new core banking system Responsible for overall financial management: drawing annual strategic plans; preparing budgets for all branches (key performance indicators); preparing and submitting reports to branches, various senior management committees, board of directors and the Central Bank of Uganda Responsible for daily operations of the bank; managing all branch managers and their operations and ensuring implementation of strategic plans and goals. Supervising the Back office and Front office operations, Customer Service, Western Union, Business/ Marketing, Human Resource, Credit, IT, Administration, and Finance departments on daily basis Restructuring the management of the institution and creating new structures to meet expansion of the network and growth needs. Negotiating contracts and lines of credit on behalf of the institution Establishing relevant departments to assist in supervising branches and overseeing compliance with statutory and regulatory requirements of financial institutions Training staff in all banking practices and establishing programs that enhance good relations between Equity staff and its customers (For instance introducing Customer Days Functions) Introducing, and monitoring up to date banking policies and procedures. For instance, anti money laundering policy and Customer Care Policy Re branding all UML branches, modifying banking halls and enhancing brand awareness Official spokesperson in communicating the institutions mission and achievements effectively to the public 5

6 Coordinating feasibility studies for the creation of new service centers Coordinating the activities of the Credit Reference Bureau services Establishing policies, procedures that improve the underwriting standards Achievements ü Branch network grew from 27 in 2007 to 32 in Customer base grew from 147,000 in 2007 to 198,400 in ü Customer deposits grew from 23.2 billion in 2007 to 32 billion in 2008 and Loan portfolio grew from 42.5 billion in 2007 to 87 billion in ü Profitability grew from 3 billion in 2007 to 6.2 billion in ü UML transcended from NGO status to fully pledged Commercial Financial Services Institution. ü Setting up of the Compliance and Enforcement Units. ü Compliance with the set policies and procedures where I have consistently achieved a satisfactory Audit grading from Bank of Uganda since 2006, internal and external audits. ü Successful merger between UML and Equity Bank of Kenya where I was the Head of the integration team. ü Improvement in quality of portfolio at risk from 5% to 3% average on monthly basis. ü Successful conversion from Bankers Realm to Finacle as a banking platform on which to run the business. ü Successful conversion of Uganda Microfinance Ltd to a fully fledged Licensed Commercial Bank (Equity Bank Uganda Ltd). ü Increased customer base opening 1,000 accounts daily on average. ü Improved Profitability ü Growth in Customer deposits ü Introduction of New products and Services. ü Setting up of new sections, departments crucial for the continuity and expansion of the Business. ü Opening more new modern service centers. ü Enhanced Customer Service due to Robust IT platform. UGANDA MICROFINANCE LTD (UML) Head of Operations from March, 2006 to June, 2008 (Reporting to Chief Executive Officer) The largest of all the four Microfinance Deposit taking Institutions regulated by the Central Bank of Uganda which started in 1997, had 32 branches and 15 agencies in the country. Hired to lead the institution through a transformation from a Non Governmental Organization Status to a fully fledged profit making financial institution. The two year targets included the following: - Ensure compliance of UML with the regulator (Bank of Uganda). 6

7 Increase business through Customers, Loan and Savings Portfolios. Transform the institution from a non governmental status to a fully fledged Financial Banking Institution. Ensuring that the quality of portfolio at risk meets the requirements of the regulator. Duties and responsibilities Deputizing the Chief Executive Officer from time to time, Head of the integration committee that is responsible for the transformation and Integration of UML into a full fledged commercial. (Equity bank Uganda Ltd). Head of the Conversion team that oversaw the changing and implementation of the new Core banking system Chairing several committees of the institution. Responsible for overall financial management: drawing annual strategic plans; preparing budgets for all branches (Key Performance Indictors); preparing and submitting reports to branches, various senior management committees, board of directors and the Central Bank of Uganda. Responsible for daily operations of the bank; managing all branch managers and their operations and ensuring implementation of strategic plans and goals. Supervising the Back office and Front office operations, Customer Service, Western Union, Business/ Marketing, Human Resource, Credit, IT, Administration, and Finance departments on daily basis. Restructuring the management of the institution and creating new structures to meet expansion of net work and growth needs. Negotiating contracts and lines of credit on behalf of the institution Establishing relevant departments to assist in supervising branches and overseeing compliance with statutory and regulatory requirements of financial institutions. Training staff in all banking practices and establishing programs that enhance good relations between UML staff and its customers (For instance introducing Customer Days Functions). Introducing, and monitoring up to date banking policies and procedures. For instance, anti money laundering policy and Customer Care policy. Re branding all UML branches, modifying banking halls and enhancing brand awareness. Official spokesperson in communicating the institutions mission and achievements effectively to the public. Innovating and promoting new products. For example mobile banking, introduction of POS and Western Union Services. Coordinating feasibility studies for the creation of new service centers. Introducing new programs or measures that manage the institutions resources prudently. For example, Third Party Cheque Deposit policies and procedures, internal savings withdrawal books and the Treasury Function. Establishing policies, procedures that improve the underwriting standards Supervising the Compliance and Enforcement Units. 7

8 Achievements ü Loan portfolio doubled from 21 billion Uganda shillings (2006) to 42.5 billion (2007). Exceeding target of 36 billion Uganda shillings. ü Savings portfolio grew from 15 billion Uganda shillings (2006) to 23.2 billion (2007). Exceeding target of 18 billion Uganda shillings. ü UML profitability moved from 175m in 2005 to 1.23 billion Uganda shillings (2006) to 3 billion (2007). Exceeding target of 2 billion Uganda shillings. ü Branch network grew from 19 in 2006 to 27 in ü Customer profile grew from 95,000 in 2006 to 147,000 in Exceeding target of 120,000. ü Branch net work grew from 27 in 2007 to 32 in Customer base grew from 147,000 in 2007 to 198,400 in ü Customer deposits grew from 23.2 billion in 2007 to 32 billion in 2008 and Loan portfolio grew from 42.5 billion in 2007 to 87 billion in ü Profitability grew from 3 billion in 2007 to 6.2 billion in ü UML transcended from NGO status to fully pledged Commercial Financial Services Institution. ü Setting up of the Compliance and Enforcement Units. ü Compliance with the set policies and procedures where I consistently achieved a satisfactory Audit grading from Bank of Uganda. ü Successful merger between UML and Equity Bank of Kenya where I was the Head of the Integration team. ü Improvement in quality of portfolio at risk from 5% to 3% average on monthly basis. NILE BANK Operations Manager, Head Office Branch (January, 2004 to February, 2006) Responsible for Head office branch and Mini branches day to day operations. Prepared strategic plan and budgets for head office branch and 7 mini branches. Day to day operations of Head office branch and 7minibranches included Account opening & closure, customer deposits and withdrawals, Bills payable, clearing house transactions, strong room operations, communication room, Cheque Book & ATM card production and issuance, foreign department. Reconciliation of General Ledger, Accounts, ATM operations section all back office operations. Branch Manager, Parliament Avenue Branch (5 th May, st December, 2003). Preparing and submitting monthly performance reports to senior management committee. Managed all branch activities and marketed the bank products. Participated in preparing strategic plan for Nile Bank ( ). Prepared Budget for Nile Bank Parliament Avenue Branch (2003). Setting revenue targets and milestones for marketing staff. Reviewing monthly progress reports with senior management team. 8

9 Achievements ü Exceeded 3.5 billion Uganda shillings targeted customer deposits and recorded a 5 billion Uganda shillings deposit level. Promoted to manage bank operations at the head office branch. Operations Manager, Parliament Avenue Branch (28 th October, 2002 to 5 th May, 2003) Supervised Back office activities to ensure smooth running of operations. Achievements ü A good result was recorded by Bank of Uganda, External and Internal Audits. ü Promoted to Branch Manager. Operations Manager, Kampala Road Branch (12 th March, 2002 to 28 th October, 2002) Supervised back office operations. Participated in drawing strategic plan of Nile Bank ( ) Achievements ü A satisfactory Bank of Uganda, Internal and External audit was recorded Foreign Service Banking Officer (1 st March, th March, 2002) Supervised both Front Desk banking activities and back office operations. In charge of United States Agency for International Development s banking operations (mini branch). Assistant Head of Clearing Department (18 th February, st March, 2001) Responsible for clearing house transactions and general ledger accounts. Supervising the clearing section in the bank. Front Office Banking Officer (12 th August 1998 to 18 th February 1999): Paying and receiving currency. COMMUNITY MANAGEMENT SERVICES (1995 to 1998): A consultancy firm Prepared feasibility studies, proposals and management contracts. KAGAMBA SENIOR SECONDARY SCHOOL (August, 1992 October, 1995) Taught Geography and Religious Studies at Ordinary Level EDUCATION Makerere University MA (Economic Policy and Planning) Makerere University BA Hon. (SS) Economics & Political Science Institute of Teacher Education Diploma in Education. 9

10 Masheruka SSS Advanced Level Certificate Muntuyera High School Ordinary Level Certificate FURTHER EDUCATION Executive Strategic Leadership in Microfinance, Harvard Business School High Impact Presentation Skills Magical Presentation and Platform Skills Training, Intelligence Performance, Uganda 2008 Customer Service Training, Equity Bank Kenya 2008 High Impact Presentation Skills, Intex Customer Service Ltd Kenya Finacle-Core Functional Training, Equity Bank Kenya 2007 SMDP for SME S of Africa & South Asia, Administrative Staff College of India 2007 SMDP for SME`S of Africa & South Asia, National Institute of Small Industry India 2007 Customer Care Training, Pinnacle Management Training 2005 Customer Service, Aikan Management Consultants Sept 2003 Credit Risk Analysis and Relationship, TLT (UK) Dec 2002 Total Quality Management, Internal Auditor ISO Certification May 2002 Team Building, Breach Solutions July 2001 ABC of Banking, Training Enterprises & Business Services Ltd June 2001 Professional selling skills, Manpower Services (U) Ltd Nov 1999 All programs - MS Office, Panacea Center for Technology Computing & Research 1999 Basic Banking Nile Bank Ltd AWARDS Nile Bank Ltd (2004) Certificate of Long Service Makerere University Kajara Students Association (2002) Certificate of Services Rendered. NTC Kakoba Makerere University Students Association (1997) Certificate of Services Rendered 10