Enterprise Mobility Made Simple and Secure

Transcription

1 Enterprise Mobility Made Simple and Secure Full visibility and precise control over your mobile infrastructure. Managed Mobility Services

2 It s no secret that mobile devices are increasingly indispensable to any business. Yet, every day we see how even the most technology-oriented companies struggle to get the right phones and apps into employees hands and keep them productive. Worse, they often have little visibility or control over how those devices are used. Our mobile device and app usage has spread like wildfire. It s great and necessary for the business but it s a growing headache. The fact is, enterprise mobility presents a complex set of challenges to IT departments, which must: Procure and deliver mobile devices when needed, making it easy for employees Secure, repair, and resolve issues with mobile devices Leverage existing investments in enterprise mobility management (EMM) software Adhere relentlessly to security policy and governance mandates Control costs via audits, invoice optimization, and negotiation and carrier management You may have point tools to address specific aspects of mobility management, but a piecemeal approach often results in unpredictable and unnecessary costs and can expose the company to significant risks. What organizations need is a coordinated enterprise-wide approach that covers the entire mobility life cycle: Mobile Policy Governance Mobile Deployment and Support Mobile Expense Management and Optimization

3 Mobile Deployment and Support Source, prep, and deliver your mobile devices. Support your end-users and resolve their issues quickly. Procurement and activation of thousands of mobile devices, with the correct configuration and fast delivery to the employee, can stretch the capabilities and availability of any IT group. Internal repair and replace programs cause ongoing complexity, end-user dissatisfaction, and drive the need for special-purpose systems that go beyond traditional asset management. Tangoe Mobile Deployment and Support addresses the challenges of many different processes, services, platforms, vendors and approval policies. How Tangoe Does It Procurement starting with an easy-to-use Self-service portal for device orders Fulfillment from stocking to staging and kitting, including custom-loading apps and collateral for full user readiness End-user service desk and problem resolution Fast device replacement and repair with no need for seed-stock investment Automatic recycling when devices are upgraded, and at end of life Running a mobile device program and dealing with the added complexity of BYOD didn t make sense for our IT group. Having Tangoe handle it all for a set monthly fee makes complete sense. With Tangoe Mobile Deployment and Support, our enterprise clients have confidence their mobile device fulfillment will run smoothly, while enforcing entitlement compliance. The state-of-the-art Tangoe Logistics Center can handle your ongoing and peak needs for sourcing, repairs, and quick replacements. The Tangoe selfservice portal lets you track every device to see its status, owner, cost center, serial number, type and model, features and plans. The fixed cost-per-device of Tangoe s Managed Mobility Services gives you visible and predictable mobile TCO.

4 Mobile Policy Governance Handle EMM-generated alerts effectively. Keep all configurations up to date and EMM-supported. Fully execute your EMM vision. Even companies with Enterprise Mobility Management (EMM) stacks find that doesn t equate to the deployment success they need or envision. Ensuring appropriate data access and enrollment are just two pieces of the puzzle. Your team has to ensure there s an infrastructure in place to make mobile productivity a growth story every day across your company. How Tangoe Does It To start, an EMM healthcheck, where an experienced, specialized Tangoe team performs a thorough audit of mobile devices, apps, usage, policies, and equipment readiness to ensure there are no weak links in your mobile landscape. Ongoing managed services to handle day-to-day activities or EMM related projects and rollout of new policies, monitors or adjacent and integrated solutions. Global Service Desk for end-user problem resolution, staffed with highly technical agents. Centralized management and control eliminates information silos and creates a strategic view. For secure and smoother day-to-day operations, Tangoe ensures your devices and servers have the correct EMM-supported versions and configurations. Tangoe EMM Managed Services and end-user EMM support covers device configuration, end-user enrollment support, server upgrade coordination, and access to an end-user service desk. Tangoe also helps resolve the issues that migrating back-end systems such as Exchange to Office 365, or integrating environments from mergers and acquisitions. Devices, apps, data, security and EMM issues. Tangoe cuts out the overwhelm. EMM is not a guaranteed slam-dunk success. The Tangoe EMM HealthCheck shined a spotlight on our barriers to employee productivity and device security.

5 Mobile Expense Management and Optimization From individual invoices to rates, contracts and carriers. Analyze, audit, optimize, allocate, and negotiate. Those with experience know that controlling mobile costs isn t finished when you ink a contract. It s up to every business to watch for billing inaccuracies, identify overspending, align budgets to actual usage, and leverage insight for future negotiations. Relentless attention to invoices, in Tangoe s experience, typically lowers overall spend by 2% to 8%. How Tangoe Does It Give you a clear, overall view and understanding of your mobile spending. Provide appropriate benchmarks to compare and evaluate your rate and plans. Optimize all your services and verify that your contracted tariffs are invoiced correctly. Ensure cessation of charges on zero-use devices Deliver visibility into data usage, plans, and charges by end-user, department, etc. We take charge of invoice processing, auditing, and We suspected we were leaving money on the table. Tangoe s ongoing scrutiny and benchmarking of our usage, invoices, and spending has lowered our costs. dispute management. Tangoe s industry-proven capabilities take the burden of detailed vigilance off the shoulders of IT departments. Our centralized systems process and compare invoices from all carriers to give you a cohesive, full view of mobile total cost of ownership. We present you with tactical options as part of an overall optimization plan. Tangoe frequently takes on the job of negotiating our clients contracts with their carriers often securing favorable terms on tight timelines. Overall, Tangoe clients achieve consistent savings while continuing to provide the ideal service mix their users need.

6 To learn how Tangoe Managed Mobility Services can give you full visibility and precise control contact us at Tangoe s World-Class Managed Mobility Services are Built on a Proven Foundation Mobile Deployment and Support Mobile Policy Governance Mobile Expense Management and Optimization Deep expertise in enterprise mobile management (EMM) services and EMM software deployments Efficient global logistics center that ensures fast device replacement Certified Apple repair center for quick repair turnaround on all ios devices Unmatched proprietary knowledge of carrier rates, contracts, and service capabilities Longstanding partnerships with carriers, EMM vendors, device manufacturers, and many OEMs Systems and knowledge base to monitor and quickly spot invoice discrepancies Global, multilingual end-user Service Desk quickly and efficiently resolves device problems for end-users A Global Market Leader in Mobile Enablement Tangoe built its quantifiable track record by helping companies navigate IT and telecom challenges and make mobile usage a success every day. Nothing is more effective than specialized, deep, insider knowledge of mobile devices, vendors, carriers, plans, and technical issues. Even the largest global clients rely on us for everything from benchmarking and carrier negotiations to mobile device sourcing and provisioning. Our established relationships with industry players enable service synergies and favorable contract terms for every client. Tangoe s extensive experience and proprietary data on contracts, terms, rates, and usage enable and drive our services. Choose the Tangoe MMS solution you need as your mobile environment grows and changes.