ITPA ICT Performance Management As a Service

Transcription

1 ITPA ICT Performance Management As a Service

2 ITPA Intelligent Performance Management ICT today is complex! A customer is running an application, but today applications are not running on one server, several servers are involved. Every server contains hardware, software and many other components influencing performance. Development of IoT and Cloud services making this even more complex. Relationships are endless...

3 ITPA Makes the difference Monitoring tools today: Monitoring tools from most manufacturers are separated in Infrastructure and Application Monitoring. They will tell you you have a problem. They don t tell you the reason of the problem and how to resolve the issue if a transaction is slow. ITPA makes the difference: We monitor, detect, diagnose, analyze optimize your transactions. We resolve!

4 ITPA Smarter Parameter Analytics Smarter Parameter Analytics: The settings and parameters for software and applications are crucial for their performance. What worked before, will not be the optimal setting for now, causing delays and instabilities. An application contains several parameters in the windows registery or *.ini files. The default values are average values and don t contain the right values for optimal performance. Those parameters are not analyzed by regular monitoring software. ITPA has developed an Artificial Intelligence system, capable of analyzing those values and optimizing them for the fastest performance possible.

5 ITPA Smarter Parameter Analytics Reference case: Multi National Electric Company Situation: Maximo application, systems unstable, slow performance. Several vendors working for more than a year on the problem, no results Our solution: ITPA diagnosed the systems for one week. After one week all systems were stable, no downtime anymore. In the second week the performance improved further: no complains from end users anymore.

6 Artificial Intelligence & Parameter Analytics ITPA s IA system & Parameter Analytics Resolving performance problems is a challenging task and a lot of times not possible if you don t have the right tools and visibility over the total infrastructure all components and the path a transaction will follow. ITPA has developed a unique Artificial Intelligence system, capable of analyzing those values and recommending the best values for the fastest performance

7 IoT / Security Innovation Centers The common factors in IoT, Security and Performance Connect several IoT components and you have no idea what it will do on your network performance and security. Security has a big influence on performance and can delay transactions. You need visibility of the performance influence from virus checkers, firewalls and many other components. You can protect everything but are end users still able to work? We test if everything is secure, but also optimize the influence on performance. We optimize and protect your systems and still keep your transactions fast and secure. Example situation including video analytics and smarter cities and harbors. Test your solution in one of our service centers in Amsterdam, Frankfurt, Miami USA and LA USA.

8 Innovations in all sizes of companies. Innovations: You find them in all sizes of companies Example case. Tesla Self riding car hacked: Tesla Self riding car hacked. Hackers where able to push the break of a car and open the trunk while driving. Example case: Mitsubishi Outlander hybrid car alarm hacked The alarm on Mitsubishi's Outlander hybrid car can be turned off via security bugs in its on-board wi-fi, researchers have found. ITPA can test your IOT innovation thoroughly before it goes in production

9 Smarter ICT Service Centers Network Operations Center (NOC) solution Today, many organizations have to do more with less money. For this purpose ITPA developed a NOC solution. By using ITPA s centralized solution for security and performance they generate a high ROI. Example case: Hospitals and Governments working together to get better results Multiple hospitals can share ICT services and the application monitoring cost and still keep the performance of transactions and security optimal. They save on license cost, reduce helpdesk calls and by sharing knowledge. They add proactive monitoring to all ICT application transactions at a fraction of the cost when they would do this separately. The data is isolated but can be used for benchmarking and further optimizations if needed. Frequent health checks on performance and security form part of our solution.

10 ITPA Support Matrix Support Matrix Web monitoring Java Script Frameworks HTTP Third Party Application Performance Service Detection & Deployment Cloud & Infrastructure Application in containers OS Databases End-to-end, APM, Storage, Network ERP & CRM systems Tailermade solutions

11 ITPA Services summary Summary of services offered by ITPA ITPA is more than an end-2-end ICT performance monitoring service. ITPA will monitor, detect, diagnose, analyze and optimize your IT performance. We resolve the cause not the symptoms! We will investigate hardware, software, databases, operating systems, applications, external (e.g. cloud) service providers, IoT devices, security, multiple locations, multi vendor, etc. The settings and parameters for software and applications are crucial for their performance. What worked before, will not be the optimal setting for now, causing delays and instabilities. ITPA has developed an Artificial Intelligence system combined with a knowledge base capable of analyzing those values and optimizing them for the fastest performance possible. Security has a big influence on performance and can delay transactions. We optimize and protect your systems and still keep your transactions fast and secure. ITPA can also provide you with a complete overview: a Configuration Management Database (CMDB) and license compliancy check. DevOps: ITPA can pre-test the actual live situation capacity and advise to optimize before go-live. Prevention: Even if there are no issues yet, we can optimize the IT Performance in order to increase speed, stability and performance and prevent issues to take place.

12 Typical situations for ITPA Services ITPA Services are applicable in these situations: IT is a critical process within the organization s business processes and monitoring is crucial to avoid down-time IT issues occur in a multi-vendor environment Connecting to existing monitoring tools to continue investigation after alerts are sent, to add more detailed information, detect and resolve issues DevOps environment: pre-release testing / simulation of live situation Growing IT environments: Cloud services and IoT devices added IT is seen as a cost factor and need to transform to cost-reduction and productivity improvement facilitator. Organizations in transition from IT=CTO to IT = broader C-level (e.g. CIO/CFO/CCO/COO/CEO)

13 ITPA works with industry leaders ITPA connects to existing APM s ITPA works with IBM and Dynatrace. These partners are listed by Gartner in the Magic Quadrant. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advice technology users to select only those vendors with the highest ratings (Source: Gartner December 2016).

14 Cost efficient and increasing productivity Impact cost calculation What is your Impact on Revenue if you are hit by unplanned downtime? The simplest way to calculate potential revenue losses during an outage is with the equation: Lost revenue=(gr/th) x I x H GR=Gross yearly revenue TH=Total yearly business hours I=Percentage impact H=number of hours of outage Because ITPA is running a Saas model you share the cost of Total performance management. Even more important: you can move faster in achieving your organizations goals!

15 Cost efficient and increasing productivity For example: Gross Revenue = revenue per year Total hours = 260 working days (52 weeks x 5 days), 8 hrs p/d = 2080 hours per year Impact percentage = 100% of the company is not able to work Hours = 1 hour outage In this calculation example the damage is ,76 per hour (!) Note: This is revenue loss only. No collateral damage is included. Add also cost for correction, prevention, quality of service, image of the brand, etc. Question: Do you know what will the cost be of an IT outage for your organization per hour, day, week?

16 Implementation: All for one, one for all No complex implementation One agent for our total solution, independent from the different software components, hardware or software. Installation time up & running: 59 sec for a server. Diagnostics start 2 days after implementation.

17 One agent, including our parameter analytics. Total ICT Performance Management One solution from one agent, including our parameter analytics

18 How do we start? How do we start: Do you need performance management because you need proactive management? Or do you have a problem and don t know why?

19 Examples of the ITPA Control Centre: ITPA Control Centre

20 Examples of the ITPA Control Centre: ITPA Control Centre

21 Total ICT Performance Management We will prevent and solve: Performance from vendors provide you with an alert not a solution: Helpdesk we have a problem ITPA will provide you with an alert AND the solution! We can even prevent issues to happen in the future up to 3 months ahead.

22 The services are fully operational and ready for the market Services ready for the market

23 Some of our clients Active in many industries Because a fast and stable IT environment is crucial for any organization, our clientele is very diverse. Some examples of industries we are currently active in are: Transportation, Logistics, Financial Services, Health and Social Services, Retail, Government (local and national), Automotive, Food and Pharmaceutical industries, IT and Utilities services.

24 Some of our partners Seeking partners in many industries at all C-levels ITPA Group is expanding its network of partners and resellers. We are represented in many segments and industries. These may be geographic markets, as well as specific areas of knowledge such as applications, IT structures, network components, database structures, etc. We enjoy working with specialists in many areas. We are not only looking for specialists in technical terms (ie at CTO level), but also partners who offer services within organizations in the field of information management, financial performance, process optimization and general management. Therefore we are also highly interested in connecting with partners who offer services specifically at CIO, CFO and CEO levels. No single cooperation is the same, so we would be very glad to hear how you would prefer to cooperate.

25 Nominations and awards ITPA s nominations and awards ITPA Group is very proud to announce the following nominations and awards. This is an acknowledgement of the organizations' work and proposition.

26 What s your next step? How can we proceed? What will the cooperation look like? What are your preferences? We can start with a POC for your organization We can start with a POC for your client

27 Questions and contact details Questions and contact details Tjeerd Saijoen: Bart van Engeland: Erwin van Meeteren: