PLANON IMPLEMENTATION SERVICES

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1 PLANON IMPLEMENTATION SERVICES For expert assistance and proven methodology to ensure your Planon implementation is achieved on time and within budget

2 Planon Implementation Services include: Proven and ready-to-use best practices Standard implementation methodology A structured and well supported implementation is essential in order to achieve success throughout the full lifecycle of any software solution. With more than 30 years of experiences and 2,000 implementations, Planon has developed a winning methodology and proven approach to fully support your software implementation whether it is a single site single solution implementation or a full Planon suite of solutions across the globe. This standardized methodology and Planon s professional services are integral parts of the Planon Universe platform, and provide organizations with essential knowledge and experience needed to ensure successful implementations. Scalable roll out, global reach combined with a local presence Skilled consultancy and professional services 2 PLANON IMPLEMENTATION SERVICES planonsoftware.com

3 SHORTEN TIME-TO-VALUE WITH PROVEN AND READY-TO-USE BEST PRACTICES Planon Universe includes a suite of best practices called Accelerator for all software solutions. Accelerator brings together knowledge and lessons learned from more than 2,000 Planon implementations to provide the best and most relevant pre-configured processes, including workflows, catalogues, reports, dashboards, templates, roles, authorizations, data import facilities, and detailed documentation. These best practices and pre-configured processes help to accelerate the initial implementation and drive continuous innovation to improve your organization s performance. Benefits from Accelerator include: Shortened time-to-value: Accelerator reduces the time and effort spent in initial design and implementation by offering true out-of-the-box business processes that ensure fast and measurable results. Working with standards: Accelerator includes multiple industry standards that enable benchmarking, chain integration, and the use of a common language. Simplified implementation: Accelerator allows you to use business processes immediately without any design and configuration effort. After using the software during initial implementation, you can decide to easily implement specific changes or local additions. Integrated processes: all Accelerator processes are interconnected and integrated by design, driving more value from your Planon solution and facilitating cross-discipline processing, reporting and analyses. Ongoing innovation: Accelerator offers the flexibility to adapt Planon innovations and new business processes quickly and easily. This ensures alignment with evolving needs and allows you to innovate continuously to improve business outcomes. ENSURE AN EFFICIENT, ON- TIME, AND ON-BUDGET PROJECT WITH PLANON S STANDARD IMPLEMENTATION METHOD The implementation of any Planon solution is based on the Planon Accelerator Implementation Methodology (AIM). AIM is a process-based implementation methodology based on one of the world s most practiced project management methodology Prince2. AIM is the result of more than 2,000 implementation projects and ensures a structured, solid, and controllable implementation. As Planon solutions include by default the best-practice Accelerator, AIM focuses on validation and fine-tuning rather than full design and starting from scratch. This ensures a short time-to-value and an efficient, results-driven implementation that suits the needs of your organization. Planon Accelerator Implementation Methodology includes: A standardized and structured 7-step process that includes all activities needed for a result-oriented implementation that is aligned with your specific needs. Clear deliverables for each step to ensure compliant documentation, a comprehensive foundation for decision-making, and agreement on implementation progress. An efficient project organization format including tasks, roles, authorities, and responsibilities to clarify expectations from project participants and to assign intelligible accountability. Initiate Align Explain Specify Configure Deliver Close Define phases Confirm scope Install Planon Universe Initial tuning Prepare specials Ensure relevancy Solution concepts Processes and workflows Data, reports, management info Fit-gap analysis Specify interfaces Specify additional reports Adjust processes Configure interfaces Configure reports, dashboards User acceptance Test Final tuning End-user training End of project report Evaluate Start operations Project management Change management planonsoftware.com PLANON IMPLEMENTATION SERVICES 3

4 A dedicated role for project- and change management to manage the project budget, resources, time, and quality, to increase engagement and to successfully manage potential resistance. Access to the Planon Connect community platform that includes collaboration tooling for project members, tools for project documentation sharing, and the opportunity to connect with Planon experts and peer organizations across the global Planon community. SCALABLE ROLL OUT WITH A GLOBAL REACH AND LOCAL PRESENCE Scalability is one of the fundamental benefits of Planon s solution architecture and implementation methodology. It allows your organization to focus on your business priorities and offers the ability to extend the use and functionality of your Planon solution in a phased and controlled way. This approach supports a step-by-step and structured roll out across multiple countries, sites, subsidiaries, customers or departments. Planon s global reach ensures a worldwide support for multinational implementations and safeguards local presence and support during the implementation and full lifecycle. Planon s experience in many international and multisite organizations has resulted in a proven and efficient roll out process. Planon s scalable roll out process includes: Clear deliverables and documentation on project strategy and goals, starting points and preconditions, governance, internal policies, and compliance to create essential and common understanding between stakeholders. Validation criteria and checklists to determine the organization s global implementation standards versus leeway for local or individual deviation or change. The setup of a corporate blueprint that includes agreed corporate standards, user documentation and onboarding tools to ensure a fast and efficient roll out. Centralized knowledge development and creation of a competence center to validate and implement change requests quickly and deliver professional first-line support to users. A continuous knowledge transfer with easy-to-access e-learning and a train the trainer methodology to ensure employees are well trained, motivated, and involved. Planon Universe Initial set-up Corporate blueprint Competence center GoLive Next roll-out Accelerator Implementation Methodology Involve stakeholders Global versus local Documentation Create tools Onboarding kit Train the trainer E-learning First line support Local roll out Data load, training Evaluate results planonsoftware.com PLANON IMPLEMENTATION SERVICES 4

5 ADD EXPERTISE TO YOUR PROJECT TEAM WITH SKILLED IMPLEMENTATION CONSULTANTS Planon s implementation services offering creates a foundation of support for your organization during each step of the implementation. All of our consultants are Planon certified and bring extensive knowledge and experience that drives a fast and efficient implementation. This ensures a single point of contact, simplified communications, and one integral responsibility for the result of the project. Planon professional implementation services includes: Business consultancy to review, analyze, and advise to improve business processes and guidance in the implementation of specific market standards. Project management that ensures ontime and on-budget results and helps you monitor and stay in control during the implementation by accurate planning and clear progress communication and reporting. Implementation consultancy to fine tune Planon s Accelerator best practices to your unique business needs and configuration of additional processes, reports, and KPIs. Standard or customized classroom training and e-learning that can be combined to benefit from blended learning for all user roles. Data migration services to support you in preparing and migrating clean, appropriate data to Planon, including adherence to correct Planon interfaces and business rules. Integration services to ensure a seamless and maintainable connection with your existing IT systems such as periodical or real-time system integration with ERP, finance, HR or any other system. ENSURE CONTINUITY AND SUCCESSFUL UTILIZATION WITH LIFECYCLE SERVICES After a successful implementation of your Planon solution, the phase of utilizing, operating and maintaining the software starts. This lifecycle phase is equally as important as the implementation phase. It determines the continuity and evolution of your solution and calls for alignment of the configuration, processes, and technology with the everchanging requirements of your business. All these aspects drive further acceptance and the embedding of the Planon solution in your organization, resulting in best value for money and tangible benefits. Planon Lifecycle Services includes: Worldwide 24/7/365 Customer Support to maximize continuity in operations. Managed Services to take care of all functional, application, and technical management activities to keep your Planon solution up-to-date. Planon Cloud Services, which include features like backup recovery, automatic updates and system monitoring that drives a cost efficient deployment of your Planon solution. Planon E-learning services to continuously maintain and improve the Planon knowledge of existing users and new employees. Health checks, roadmaps, and quick scans to validate your Planon solution to the latest trends, developments, and changing business requirements. 5 PLANON IMPLEMENTATION SERVICES planonsoftware.com

6 With over 30 years of experience, Planon is the leading global provider of innovative software that supports corporate real estate and facility managers in optimizing the performance of their workplace by simplifying business processes and reducing costs. Furthermore, Planon delivers an integrated software platform that helps commercial service providers to increase operating efficiency and customer value through radical process automation and seamless system integration. planonsoftware.com Planon s software has been completely designed in-house and is fully integrated to deliver reliable management information. Gartner the leading independent technology research organization has consistently rated Planon as a global leader in their market. Planon has implemented its comprehensive solutions for over 2,000 clients, supported by offices around the world. To learn more about Planon s software, visit planonsoftware.com or follow us on INTERNATIONAL Tel.: info-int@planonsoftware.com CANADA Tel.: info-ca@planonsoftware.com HONG KONG Tel.: info-hk@planonsoftware.com THE NETHERLANDS Tel.: info-nl@planonsoftware.com AUSTRIA Tel.: info-at@planonsoftware.com FRANCE Tel.: info-fr@planonsoftware.com INDIA Tel.: info-in@planonsoftware.com UNITED KINGDOM Tel.: info-uk@planonsoftware.com BELGIUM Tel.: info-be@planonsoftware.com GERMANY Tel.: info-de@planonsoftware.com SINGAPORE Tel.: info-sg@planonsoftware.com UNITED STATES Tel.: info-us@planonsoftware.com