Scroll through the Zebra Services and Supplies E-book or click on one of the pages below to find out more information.

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2 Scroll through the Zebra Services and Supplies E-book or click on one of the pages below to find out more information. Intro...p2 Zebra OneCare for Enterprise Products... p3 Service Add-On: OVS Connect...p4 Service Add-On: AVS...p5 Zebra OneCare Smart Configurator... p6 Zebra OneCare for Printers... p7 Zebra OneCare Services...p8 Service Add-On Tech Support...p9 Renewals...p10 Supplies...p11 Barcode Printer Supplies...p12 Card Printer Supplies...p13

3 years, ScanSource has been helping our resellers For over discover new opportunities, edge our competitors and close more deals. In this e-book, we will show you how committed we are to helping you maximize the life cycle of your Zebra products in order to increase your return on investment. KEEP YOUR EYES ON THE ENTERPRISE WITH ZEBRA ONECARE SERVICE Your customers need guaranteed access to Zebra products. Check! As the largest distributor of Zebra Enterprise products, ScanSource removes any doubt about product availability. After your customers have their products, they ll want to protect that investment. That s where Zebra OneCare comes in. With three service levels and plenty of add-on options, you can always meet your customers needs and budget. ESSENTIAL Basic assurance with minimum attachment: Repair and return, software upgrades, 8x5 tech support, comprehensive coverage plus, a Repair Services Dashboard. SELECT All the perks of Essential with the addition of advanced device replacement from a Zebra-managed spares pool, commissioning, Repair Services Dashboard and 24/7 help desk support. PREMIER Give your customers a truly elevated service experience with a solution tailored to their needs. Choose from customized dashboards, advanced diagnostics and other great features, all supported by a dedicated Zebra services help desk. How does Zebra OneCare Benefit your business? Offers incremental revenue and attractive margins Increasing your revenue goes beyond selling Zebra products. No matter what your customers need, ScanSource and Zebra have superior service solutions and supplies designed to help you achieve incremental growth. We are the leading distributor of Zebra because we put your goals first. Presents the ability to augment and complement your current portfolio with new skills and services Helps build longer-term, deeper customer relationships Optimizes product performance, delivering enhanced customer experiences Develops new business opportunities How does Zebra OneCare Benefit the end users? ScanSource is committed to maximizing your true ROI with awesome promotional offers. Discover product specials, rebates and programs that energize your business at 2 Supports critical business operations by maximizing uptime and business continuity Provides process optimizations Ensures availability and predictability of devices Delivers greater productivity, reducing costs and improving business outcomes ScanSource has a Zebra allstar team of 23 merchandisers, 17 solutions consultants and 65 experienced account managers. 3

4 ELEVATE YOUR SALES WITH THE CONNECT ADD-ON ADVANCE YOUR BUSINESS WITH THE ADD-ON ScanSource is here to set you up with everything your customers need to optimize visibility and protect their investments. Adding Zebra s Operational Visibility Service (OVS) Connect on top of your Zebra OneCare support contracts is a great way to boost your revenue and improve your margins. OVS CONNECT SHOWS YOU AND YOUR CUSTOMERS ALL THE CRUCIAL INFORMATION: Where their devices are How the devices are performing Whether they have fully charged batteries How operational processes are performing OVS Connect integrates directly with your customers existing mobile device management (MDM) software to provide single-screen, granular-level visibility into every mobile device and Zebra Link-OS printer. ScanSource and Zebra understand that your customers all have different requirements. Asset Visibility Service (AVS) is a strong alternative to OVS Connect that offers the same increased visibility and efficiency to reduce costs and skyrocket uptime. AVS offers a high-level view of device health, geo-location, device metrics and repair information. Your customers will enjoy the low-touch and simple self-boarding process. Plus, there s no MDM tool required and no minimum device quantity. Use AVS to help your customers be proactive rather than reactive. The more they can harness critical information such as device location and performance the more they can protect their investments and optimize productivity. The OVS Dashboard provides up to 20 operational reports highlighting key information like repair and support data. There are also online training tools and a technical help desk for platform support. Remember, ScanSource is always available for Zebra resellers. We want to set you up for success by making sure you have everything you need to close more deals. Your ScanSource sales rep can provide you with specific advantages AVS brings to different markets. 4 5

5 STOP SEARCHING FOR YOUR IN A HAYSTACK THE SMART PART CONFIGURATOR SAVES YOU A TON OF TIME Zebra OneCare Service Agreements for Enterprise Products for Merlin R2 PART NUMBER CONFIGURATOR Applies from May 1, 2017 POSITION BOOST YOUR RECURRING REVENUE WITH ZEBRA ONECARE FOR ASSET IDENTIFICATION AND TRACKING PRODUCTS You can rely on ScanSource and Zebra OneCare services to ensure that your customers Mobile, Tabletop, Desktop, Card and Kiosk printers achieve maximum uptime and perform at the high standards they expect. As with Service for Enterprise Products, three service levels and loads of add-on options give you the freedom to match your customers needs and budgets. EXAMPLE Z1 A E - MC55XX - 3 C 0 0 DESCRIPTION SELECTIONS OPTIONS Z1 for all services, global or alternative for regional specific services Denotes age of device for purpose of pricing and entitlement A = within 30 days from product purchase B = after 30 days from product purchase R = Renewal of a Z1A or Service from the Start contract W = Renewal of a Z1B or Service Center contract Core Program level selected E = Essential Depot S = Select Depot 5 = 8x5 Technical and Software Support 7 = 24x7 Technical and Software Support Product to be covered under contract Device and release specific Duration of Service Years = 1, 2, 3, 5, 7 (use 0 for Short-Term contract) Coverage Options C = 0 = Non 1 = with Standard Maintenance for Standard 2 = with Standard Maintenance for Extended 3 = with Premier Maintenance for Standard Logistics Options 0 = Standard Logistics C = Pre-printed shipping label provided / Collection 1 D = Fastrack Doorstep Exchange 2 E = Expedited (Next business day delivery) 3 Commissioning and reporting options 0 = Dashboard only (Standard in Essential) 3 = Commissioning and Dashboard Services (Standard for Select and Optional for Essential Essential Essential goes beyond the basics to provide everything a thriving company needs to push forward. With printer cleaning and adjustment, technical support during local business hours and three-day turnaround times on repairs, there s a lot to love about this service package. Select Select delivers even more useful capabilities. The minute you notify us of a device that needs repair, we ll ship out a replacement before we receive the broken unit. We ll even make sure the replacement printer is pre-loaded with the right settings and label formats so it s ready to rock once it arrives. Our experts are available 24/7 to handle any issues. T = Short-Term, 30-Day Technical and Software Support 4 = with Premier Maintenance for Extended 5 = with Refresh for Standard 6 = with Refresh for Extended Premier In companies where every minute counts, Premier is the clear choice for features that maximize process throughput and simplify operations. Our solution experts will customize printer settings and software, integrate thirdparty software and peripherals, and perform advanced diagnostics to meet your business needs. Check for availability of all services in your region. Specific geographic and product limitations are: 1 - Available in NA and EMEA only ; 2 - Available in EMEA only; 3 - Available in NA only Ready to maximize your peak performance and uptime with Zebra OneCare for Enterprise Products? Contact your ScanSource Sales Rep to get started. When something on your vehicle isn t working right, don t you prefer to take it to the dealership where you got it and have their specialized mechanics inspect it? Your customers can get the same type of trusted support through OneCare. ScanSource has a team of experts with years of experience with Zebra printers. Help Your Customer Help The End User As soon as an end user s printhead wears out or their platen rollers get damaged, Zebra OneCare for Printers takes care of everything. Return requests can be initiated online, day or night. 6 7

6 A NEW WAY TO PROTECT AND ENABLE CRITICAL OPERATIONS FOR LESS MULTIPLY YOUR OPPORTUNITIES WITH ScanSource makes Zebra printer setup and configuration a breeze with Install and Configure Assist (ICA): FOR LESS THAN 3 CENTS A DAY, WE PROVIDE YOU WITH TWO YEARS OF: Wear & Tear Coverage, including extended coverage against manufacturing defects Upgraded 5-day depot repair turnaround time Free ground shipping on returns to customers 8 x 5 Technical Support help desk with 24/7 access to self-service tools Highest Call Priority: o Leverage direct access to Zebra expert call support with a history of hundreds of thousands of installation assist calls. Optimized Tool Usage: o Expertly led, efficiently gathered information collection and collaboration via Zebra printer setup tools Deployment-Focused: o Immediately start down the right path with a proven, engineered Method of Procedure (MoP) providing a rapid and successful deployment of your Zebra printer. ONECARE SPECIAL VALUE COVERS: GC Series LP/TLP 2824 GK Series ZD400 Series GT Series Go ahead give your customers the special treatment they deserve, at a price they ll love. OneCare Special Value is only $25 per device. TSS service for printers allows them to have the same level of TSS for restricted software. It is a dedicated live-support platform with defined service levels and response times. Highest Call Priority and Technical Support: o Dedicated phone line for support with defined services levels and escalation processes Expertise: o Highly trained team of support personnel with specialized knowledge of the products, software and customer use cases Software Access: o Access to the latest software releases with technical support assistance on software implementation, plus optimized performance 8 Our seasoned technical support and sales teams have you covered, from pre-sale to implementation and post-sale support. This is the ScanSource difference. 9

7 THE FOUR BIGGEST ADVANTAGES OF SET YOURSELF UP FOR SUCCESS WITH ScanSource helps you take control of Zebra Service Renewals so you can tap into more opportunities. Use Zebra s Partner Portal to: At ScanSource, we place a high value on helping you grow your recurring revenue. We are the leading distributor of Zebra because we go beyond selling products. Review historical data to analyze closed sales, track ROI and see missed opportunities so you never make the same mistake twice. See expiring service agreements so you can get a head start on renewals with customers. Anticipate the dates when service agreements are about to expire. It s a win-win your customer has the ability to budget for Zebra Service purchases. and you can forecast for future sales. Zebra sets a high standard in thermal printing technology and backs it up with support and supplies that maximize the life cycle of their products to increase ROI and reduce TCO. Zebra Partner Portal organizes everything in a dashboard so you can easily see current opportunities, search for deals, submit and view quote requests, and check the status of any opportunity. You can even prep for sales calls with your customers. Pre-Testing There are thousands of types of thermal media out there that produce thousands of results. Zebra maximizes efficiency and quality assurance by testing all materials in Zebra printers. 10 How do you get in on the action? Click here to get started! Type your username and password, then click the Login button. To request access or reset your password, simply send an request to Renewals734@zebra.com. Include your first and last name, address, phone number and company name. Technical Assistance & Additional Training If you have any questions regarding the features, functionality or business process for managing your renewals please contact the Zebra Technologies Service Renewals, Support Team at Renewals734@zebra.com or your ScanSource Sales Representative. Reliability Zebra doesn t like to brag, so we ll say it for them. They are experts in manufacturing supplies for thermal printers, and they have one of the largest thermal label converters in North America. With four locations across the US, Zebra is a well-oiled shipping machine. Selection Zebra can offer a solution for almost any application, with: Over 800 ZipShip stock items Over 95 pre-tested materials SCANSOURCE CAN HELP YOU WITH: Installation and deployment Site surveys Assessments Staging and kitting Application migration and modernization Operational visibility Managed services 11

8 BARCODE CARD Thermal Printable, RFID and Other Wristbands Perhaps your customers count on card printers to power through every workday. Here are the supplies you can deliver in order to build a strong revenue stream: When used in conjunction with Zebra s laser and thermal wristbands, Zebra s soft infant wristband companion products and alert labels improve comfort and provide caregivers with quick access to key patient conditions. Cards Zebra composite PVC cards are ISO-compliant, producing sharp images and crisp barcodes. Card laminates and overlays The best offering when security, dependability and durability are top priorities STATBand wristbands enable responders to quickly and accurately identify, record and track people and their personal items at the scene of an emergency. Card printer ribbons Zebra True Colors card printer ribbons produce high-quality IDs and extend the life of printers and cards. OmniBand wristbands enable healthcare providers who are currently printing barcode labels to quickly deploy barcoded wristbands. Card printer cleaning supplies Zebra printer cleaning cartridges, rollers, cards and swabs extend the life of card printers and improve overall image quality. QuikCard professional photo ID kit Get Hollywood-ready headshots for photo IDs. To give you a competitive advantage and support new supplies business, Zebra and ScanSource offer free dies with all custom label, tag and wristband orders. Whether your customers are primarily in health care, retail, manufacturing, transportation, government or hospitality, ScanSource s 20+ member Zebra team sets you up for success. Now, where does that leave RFID printer supplies? In this key area, Zebra provides the same level of quality and testing as they do with thermal printable, RFID and other wristbands

9 Reach the next level of customer satisfaction, help your customers get more out of their Zebra investments, and grow your business. ScanSource has a dedicated team to help you increase your revenue and discover long-term success. Contact your ScanSource sales rep or visit to maximize your selling potential with