Neo Group. Atul Vashistha. Global Services and Outsourcing Advisory Risk Monitoring Governance. Chairman Neo Group Since 1999.

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1 Neo Group Global Services and Outsourcing Advisory Risk Monitoring Governance Atul Vashistha Chairman Neo Group Since 1999 Atul Vashistha Chairman Neo Group Since

2 THE COMPANY Since 1999, helping organizations benefit from globalization and outsourcing through our Governance and Program management solutions Advisory services Global Supply Risk Monitoring subscription offering

3 OUR ACCOLADES Globalization Today, Powerhouse 25 Black Book, Top Globalization Advisory FAO Superstars Nearshore Americas Top 5 Top IT Power Brokers Top 25 Most Influential Consultants Top HRO Super Stars

4 OUR PUBLICATIONS Atul has written three best selling books on globalization and outsourcing. Find them on Amazon etc. We also write regularly in magazines: Global Services, Globalization Today, Outsourcing, HRO and FAO.

5 FOUNDED BY Atul Vashistha Globally Known Advisor, Author, Speaker on Globalization, Outsourcing and Governance Founding Board Member, IAOP & Nearshore Executive Alliance Globalization Today named Atul to its Powerhouse 25 in 2011 Consulting Magazine named Atul as one of the Top 25 Most Influential Consultants in 2006 and Top 6 IT Powerbrokers in 2004 HRO Today named Atul as a HR Outsourcing Superstar five years in row from 2004 through 2010 FAO Today named him a Superstar from 2007 through 2009 Near Shore Americas recognized him as one of the Power 50 in 2010, 2011 IAOP in 2009 named Neo as one of the Top Sourcing Blog:

6 NEO GROUP SERVICES ADVISORY GOVERNANCE/ PROGRAM MANAGEMENT SERVICES - RISK MONITORING Exclusively focused on superior outcomes through global services, outsourcing and related issues RESEARCH

7 OUR SERVICES ADVISORY Advise governments, free trade zones, trade bodies and companies on how to best leverage globalization and outsourcing to address business priorities and create advantage Advise select suppliers on go-to-market strategies, adopting leading operational practices, internal and client governance and conducting operational diagnostics Provide due diligence and advise firms on mergers and acquisitions in the global services sector Advise clients and suppliers on risk monitoring and mitigation in global services and outsourcing

8 OUR SERVICES RISK MONITORING SM Unique subscription based service that continuously monitors global supply risk Helps you understand risks impacting supply location and supplier and captive operations and how to manage them Monitors supply risks across countries, cities and suppliers by leveraging A comprehensive risk model that is focused on global services and outsourcing Over 500 risk parameters monitored in real time Cloud based services subscription model Neo knowledge base begun in 1999 with data on over 50+ Countries, 100+ Cities and 500+ suppliers Clients include Novartis, Capital One, Northern Trust, Applied Materials, Kronos etc. 7/3/2012 8

9 THE GSRM FRAMEWORK CONTINOUS DATA COLLECTION AND MONITORING RISK ASSESMENT USING ANALYTICAL ENGINE TRENDS USING PREDICTIVE ENGINE REPORTING & RECOMMENDATIONS Data is CONTINOUSLY collected from multiple Public, Semi-private and Private data sources at a COUNTRY, CITY and SUPPLIER levels. Neo Group s industry connection are also heavily leveraged at this stage The collected data is analyzed across 500+ CRITERIA using an efficient proprietary ANALYTICAL ENGINE. A robust RISK ASSESSMENT model then identifies and categories these risks The proprietary PREDICTIVE ENGINE identifies certain events and predicts risk trends at a Country, City and Supplier level, which might affect the outsourcing buyer The resultant analysis are reported using a REPORTING ENGINE in a data-intensive format as well as an executive summary with viable RECOMMENDATIONS, completely accessible on the internet, using the GSRM WEB ACCESS 7/3/2012 9

10 SUPPLY RISK MONITORING & MANAGEMENT RISK MODEL AND RATING RISK MODEL Supplier RISK City RISK Country RISK Financial Clients People Alliances Service Capability Governance Infrastructure Thought Leadership Macro-Economic Financial Business Infrastructure Geo-Political Legal Scalability Quality of Life Macro-Economic Financial Business Infrastructure Geo-Political Legal Scalability Quality of Life RISK RATING 10 pt scale NEGLIBIBLE LOW MODERATE HIGH EXTREME 7/3/

11 GSRM USE & BENEFITS Identify opportunities to create and retain financial value Expect 10x-20x return Increase focus on optimization and outcomes of service portfolio Meet regulatory scrutiny of demonstrable risk, governance models Move from episodic to active identification and mitigation of key risks such as attrition, skilling, and continuity Diversification of sourcing intelligence. Not relying on suppliers. For us, risk ratings provided through GSRM is a critical input while evaluating location specific strategy, negotiating agreements and managing ongoing operations. We discuss risk trends and risk management recommendations in quarterly governance meetings. This helps us plan ahead for key events that may impact our operations. - VP, Sourcing Risk, Global 500 Financial Services Company 7/3/

12 OUR SERVICES RESEARCH Industry Reports & Surveys Annual Global ITO/BPO Salary Report Annual Global City Competitive ness Report Global Services Confidence Index Custom Research Services Location Assessment Price Benchmarking SLA Benchmarking Sourcing Intelligence Whitepapers Published HR Challenges with Offshore Captive Centers Services Globalization Trends Negotiating a Global Services Outsourcing Agreement Navigating Economic Uncertainty: Leveraging Services Globalization Latin America Contact Center Landscape Rise of On-Demand BPO: Cloud Sourcing Rethinking Globalization: Futureproofing Global Services Managing Change While Going Global Subscribe to ongoing market data and analysis or leverage custom research

13 OUR SERVICES GOVERNANCE/PROG. MGMT. Project Management Resource Management Performance Monitoring Contracts Monitoring Leverage a global staffing model of experienced resources Focused on supporting Governance/Vendor Management Client focuses on strategic governance and overall sourcing strategy Neo handles the administrative functions such as Program tracking and reporting Service levels tracking and reporting Contracts renewals and ongoing legal support Supplier resources on-boarding and off-boarding Invoice reviews etc. Benefits include Lower cost of operations Consistent quality Company experts focus on higher value activities and thus more productive Support seasonal fluctuations in staffing needs Identification of process improvement and cost reduction opportunities

14 CONTACT INFORMATION Neo Group Global Headquarters 6200 Stoneridge Mall Road, 3rd Floor Pleasanton, CA 94588, USA Asia-Pacific Headquarters No. 36, 3rd Floor Prestige Garnet, Ulsoor Road Bangalore , India Atul Vashistha Chairman Amsterdam, Netherlands Austin, Texas Bogota, Colombia London, UK New York, USA Atlanta, USA Sao Paolo, Brazil Silicon Valley, USA Sydney, Australia