10+ yrs complex business processes Ø In-depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall,

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1 ANCA COZMA, PMP Toronto, ON (647) OBJECTIVE Seeking a challenging Business Analyst/Business Systems Analyst position that will fully utilize my analysis and technical skills for the fulfillment of organizational goals and strategic objectives. SUMMARY OF QUALIFICATIONS A resourceful and unique thinker having 10+ years of experience in various SDLC roles with focus on Business Analyst/PM in the last 5+ years. Outstanding and thorough problem solver with exceptional enthusiasm towards continuous quality improvement and attention to detail. Skilled in providing functional specifications to the technical team in order to produce technical solutions. Self-motivated, analytical and methodical in approach, excellent communicator, effective team member and lead providing direction and support for peers to succeed and deliver. Provides guidance for resolving bottlenecks, escalating decisions and balancing the business needs versus technical constraints while keeping customer satisfaction a top priority. Extremely organized in obtaining the necessary information from all internal/external sources. Areas of expertise encompass the following: Ø In-depth Requirements Gathering & Enterprise Analysis experience in various IT projects 10+ yrs Ø Creating application Prototypes, GUI screen mock-ups and graphical representations of 10+ yrs complex business processes Ø In-depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall, 10+ yrs Agile and Rational Unified Process (RUP) Ø Database Analysis, Data Model and Visualization (BI) 10+ yrs Ø Conducting JAD sessions, documenting functional and non-functional requirements 8+ yrs Ø Develop Use Cases, User Stories, Acceptance Criteria 8+ yrs Ø Co-coordinating with business and IT across all phases of software development life cycle. 8+ yrs Ø Collaborated with development groups to ensure the requirements are implemented effectively. Ø Expertise in gathering, analyzing and developing Business Requirement Documents and 6+ yrs Functional Requirement Specifications Ø Conducting Change Management activities for various system implementations 6+ yrs and negotiated priorities with the business on the system changes and production issues. Ø Expertise in writing, executing and implementing Test scenarios, Test cases and Automated 5+ yrs Testing scripts Ø Conducted System Training sessions with external/internal clients and built User Guides / System 4+ yrs Manuals Ø Co-ordinated and managed Systems Operations projects and Production Support activities for various IT applications 4+ yrs Technical/Functional Skills Exposure Project Methodology (SDLC): Ø Agile, Waterfall, Hybrid, RUP (Rational Unified Process) 6 yrs Documentation Tools: Ø JIRA Confluence, MS PowerPoint, MS Excel, MS Word, 10 yrs MS Visio, LucidCharts, Sharepoint PM Tools: Ø MS Project, SmartSheet 6 yrs Programming Languages: Ø Java, C++, T-SQL, Scheme, VBScript, XML, HTML, Tcl, Essbase 10 yrs Testing Tools: Ø HP QC, Compuware Testpartner, SilkTest 4 yrs Databases: Ø SQL Server, MS Access, Oracle, DB2, Hyperion Essbase, SSIS 10 yrs Modelling Notation: Ø UML, BPMN, UPN, DFD (Data Flow Diagram), ERD 10 yrs Reporting Tools & Ø SAP BusinessObjects Webi, Crystal Reports, MSAS/SSAS, Matlab, SPSS 5 yrs Other Analysis Tools: Clementine Software Platforms: Ø Windows, UNIX 10 yrs Anca Cozma Resume 1 of 5

2 PROFESSIONAL EXPERIENCE Sr. Business Analyst, PM Information Technology Jun 2014 Sept 2016 Harlequin Enterprises, a division of HarperCollins Publishers Analyzed business processes for a new royalty payment system implementation. Documented the system objectives and modeled them with diagrams, flow charts, use cases and user stories to facilitate communication and problem solving within the project team. Collaborated with multiple technical teams to understand interdependencies, commonality and variability of the solutions under development and helped the teams deliver a platform made of reusable and configurable capabilities. Lead the system implementation and requirements management plan of an in house custom-built royalty payment system used globally by the overseas and NA Finance teams. Facilitated meetings with stakeholders to review the current state of the system, identify gaps and gathered additional requirements to identify the new business rules. Proposed changes to the system to meet the current business needs and developed SRS and BRD documents on the new system requirements. Consulted with the overseas and NA business groups to identify and clarify software issues and coordinated resolutions with the development team. Assisted the technical lead in creating the system design specifications documents. Provided technical assistance in identifying, evaluating, and developing automated procedures that met user requirements. Lead and participated in UAT cycles for several projects in IT. Documented User Guides, Functional Testing documents for several custom systems and facilitated informative training sessions. Managed diverse project initiatives for the editorial team working with third party vendors building the UI Front End for an Author Network Portal web application. Participated in the projects from their inception to delivery overseeing requirements, execution, testing and deployment. Lead successfully the implementation and requirements of a customized royalty payments financial system. Java, ASP/ASP.NET, Web Services (RESTful), Oracle, SQL Server, Mainframe AS400, ETL, SSIS, SAP Webi Project Internal Clients: Finance Departments NA/Spain, Editorial/Marketing Department Sr. Business Analyst, Operational PM July 2013 Jan 2014 RBC Financial Group, Online Brokerage and Insurance Solutions Planned, designed, tested and deployed an online custom web application used by the department to track and monitor the quarterly Release projects. Collaborated with other stakeholders across the organization to identify solutions and specifications for the online brokerage system changes. Accountable for providing business identification and consultative support relative to the development, analysis and identification of process changes and/or system enhancements. Gathered, validated and documented business requirements for assigned projects to ensure maximization of operational efficiency, data currency, integrity and consistency. Clarified the business requirements with the end business and translated them into technical guidelines for development including data models and system workflows. Managed project communications with all the stakeholders and strengthened the relationship with business partners. Prepared and presented reports to Management to keep them informed of the status of work packages, communicate upcoming changes and present recommendations. Anticipated operational/tactical risks and tracked them using the appropriate methodology. Determined quality standards and overseen the execution/production of project deliverables. Lead a new initiative project to build a customized change management reporting web application to manage the flow of request and prioritize them in a different release based on the work efforts and urgency. The report generated by the tool allows upper management to review the work load incoming to the department from different business channels such as Direct Investing or RBC Insurance. Anca Cozma Resume 2 of 5

3 .NET, Java, Oracle, SQL Server, RSA Archer GRC RBC Direct Investing Support, RBC Insurance (Mobile) Support Risk Information Analyst Data Infrastructure and Reporting July 2011 June 2013 TD Bank Group, Retail Risk Management Worked closely with the Credit Policy Team to translate their credit policies for different products into a reporting solution that allowed the Credit Centers to monitor their approval rates for different retail products. Worked with different credit adjudication platforms to extract the data attributes required to build various weekly and monthly trend reports using the SAP Business Objects Web Intelligence and Crystal Report Tools. Gathered and documented data mapping requirements for different reporting modules and dashboards Designed and implemented various data marts to provide effective risk information for the Strategy teams within the Retail Risk Management Department. Managed several BRDs describing the business rules captured by different reporting solutions and reviewed monthly or weekly by the Retail Risk Policy team. Maintained a SharePoint site for the Risk Operations team within the Retail Risk Management Group. Completed a complex reporting assignment for all the Credit Centers to monitor material exception applications adjudicated through the CAPSTONE Platform. Oracle, SQL Server, ETL, SSIS, SAP BI Webi, SAP BI Universe, Crystal Reports, Sharepoint Project Internal Clients: Retail Risk Management - Policy Team, Risk Management Modelling Team & Retail Strategy team. BI/Business Consultant - Professional Services March 2009 April 2011 Clarity Systems, an IBM Company Financial Services Corporate/Enterprise Performance Management (CPM) Software solutions provider Analyzed requirements and interacted with users and designers to determine the data sets and reporting functionalities required to meet the users' needs. Consulted clients in improving existing Business Processes and recommended designs that fit the Clarity system capabilities. Developed and maintained a full suite of Clarity reporting products in different database environments comprised of SQL Server 2005/2008, SSAS 2008 (Olap) and Hyperion Essbase 9.3. Conducted training sessions for client on different Clarity module implementations and coordinated the requirements between the client and the clarity development team. Instrumental in clarifying the project scope with the clients and facilitated project initiation discussions to steer the development and client business team in the most efficient software implementation. SQL Server, Hyperion Essbase, MS Excel, XML, ETL, SSIS, Clarity System, MSAS/SSAS Morgan Stanley (various groups in the Finance division), Columbus Ohio Airport Authority Finance Department. Sr. QA Analyst July March 2009 NexJ Systems Inc. Financial Services Corporate Relationship Management (CRM) Software solutions provider Documented functional test plans for the product releases based on the technical functional designs. Worked closely with Product Management and Development to verify and validate fixes and updates. Anca Cozma Resume 3 of 5

4 Evaluated different automated testing tools to ensure compatibility with different platforms of the CRM product. Developed automation test scripts using the Compuware Test Partner tool. Worked as a QA Consultant with the Professional Services team on a large software implementation project. Analyze Business Requirements, prepared System Test Plan, Test Scenarios, Test Cases, Test Data based on equivalence partitioning and boundary analysis. Managed the execution of multiple, complex test plans by preparing assignments, providing training and guidance and reviewing activities to ensure quality standards are met. Recognized by the team for providing technical know-how, support, mentoring & coaching team members on the system functionality. Java, Scheme, SQL Server, Nexj CRM software, Next Studio, Compuware TestPartner, WebSphere Internal Product Development Team, Wachovia Securities Data Analyst / Special Projects Developer June July 2007 GATEWAY Payment Solutions Ltd. Financial Payment Solutions Provider Prepared financial reports and macros in Excel for the management team to make strategic decisions regarding products. Interacted with financial analysts to gather and document requirements for the financial reports. Automated the data loading process using SQL Server 2000 DTS packages and SQL Server jobs. Communicated data error through ad-hoc reporting and reconciliation reports. Provided input towards improving efficiencies in established data procedures and developed standards as needed. Troubleshoot data process issues to ensure data integrity across databases. Played a key role in the transactional reconciliation process between the merchants and the financial institutions. Identified errors in the transactional batch process and the merchant billing based on the automated reconciliation reports developed using MS Excel Marcos and SQL Server Reduced the risk of incorrect billing by $50K in one day. Java, SQL Server, SSIS, MS Excel Macro, MS Access Internal Finance Department EDUCATION University of Waterloo, Waterloo, Ontario April 2006 Bachelor of Computer Science, Honours Computer Science / Business Option Co-operative Program Professional Membership and Certification York University, Schulich Executive Education Centre January 2011 Masters Certificate in Project Management PMI Certified Project Management Professional (PMP) May 2011 University of Toronto, Business Process Management (BPM) Certificate in progress Anca Cozma Resume 4 of 5

5 Professional Training Agile for Business Analysis - Defining Requirements in an Agile Project August 2016 The IIBA Toronto BABOK v3.0 Perspective Series The IIBA Toronto Blueprint Sponsored Agile Series Business Architecture and Business Analysis Workshop October 2016 The IIBA Toronto Developing User Requirements: The Key to Project Success March 2013 Learning Tree International Sharepoint 2010 Technologies: A Comprehensive Hands-On Introduction March 2012 Learning Tree International CITM 729 Data Warehousing Methods April 2009 Ryerson University This course covers the fundamental principles that underlie the wide spectrum of activities and processes associated with discovering useful knowledge from aggregate data in a business setting. Its overall structure is built around the three major technologies that enable the transformation of data into knowledge: data warehousing, OLAP, and data mining. The emphasis of the course will be on the application, implementation and integration of the technologies with the business process and strategic goals of the enterprise. Co-operative education program University of Waterloo Software Developer CPP Investment Board September 2005 December 2005 Product Data Management Administrator Honeywell ES&S Aerospace September 2004 December 2004 Programmer/Analyst TD Securities January 2003 April 2003 Jr. Business Analyst Invesco Trimark May 2001 August 2001 QA Analyst / Developer Numerix LLC September 2003 April 2004 Anca Cozma Resume 5 of 5