CONNECTED AIRCRAFT PLATFORM

Transcription

1 CONNECTED AIRCRAFT PLATFORM ELECTRONIC FLIGHT BAG WIRELESS IFE DOCUMENT MANAGEMENT CABIN MANAGEMENT

2 TAKE OFF About Arconics You love it too, the thrill of taking off. The magic of lift defies gravity, and we soar to the realm of dreams. We use our technology expertise, practical knowledge of airline operations and passion for collaborative design on every project we deliver. Our dream is of a fully-connected aircraft, where pilots, cabin crew and passengers all share instant and secure access to everything they need at 30,000 feet. Arconics technology helps make this vision come true. Our customers reach new heights of efficiency, compliance, crew and customer satisfaction. We help make sure that the magic of flying never fades. At Arconics, we live and breathe mobile technology and we are passionate about aviation. We see the possibilities of both and we know how to unite them. Our team has focused exclusively on frontline aviation technologies since 2001 and we know how to design and deliver systems that create immediate and enduring competitive advantage for aircraft operators. We specialise in aircraft mobile applications for pilots, cabin crew and passengers. Our apps make flying safer and more efficient, while entertaining passengers and opening new service and revenue opportunities for airlines. Arconics delivers IFE, EFB, document and cabin management systems on a unified open software architecture that works across all mobile and avionic platforms. We give our customers real-time insight and control and the agility to quickly implement new crew applications, passenger services and commercial partnerships. World class airlines depend on Arconics software to improve efficiency, deliver new revenue streams and simplify regulatory compliance. In an industry characterized by large, inflexible vendors, Arconics brings a speed and flexibility to the delivery process that delights our customers and delivers benefits sooner. We re headquartered in Dublin, Ireland, with an office in Sydney, Australia. We spend a lot of time with customers all around the world. If you are looking for help with IFE, EFB, documents, cabin management or regulatory compliance, contact us today; we are always happy to talk. 3

3 our customers Rapid expansion requires rigorous precision in how we manage that growth and, with the investment in enterprise technologies such as Arconics, we are addressing multiple needs of the business in one single point. This highly-customised tool we have invested in supports our day-to-day operations, and further reinforces Qatar Airways commitment to deploying the leading technologies in its business both on the ground and in the air. His Excellency Mr. Akbar Al Baker Chief Executive Qatar Airways Group Serving the most successful, respected, and fastest growing airlines in the world. It s designed perfectly for an airline that needs to implement new ideas quickly, stay ahead of the market and control costs. AirPortal has proven to be extremely reliable and flexible. AirPortal lets us drive our competitive advantage. Choorah Singh Deputy Director of Ops Control Ryanair Qatar s national flag-carrier, with 164 aircraft in the skies today - including the Boeing and the Airbus A reaching 146 destinations. World s largest operator of international flights and low-cost leader, with over 300 B s. Ireland s national flag-carrier operating European and transatlantic service on 47 A320s and 330s. Flag carrier of the Philippines, operating over 50 A , A and A and B777 aircraft. Global aviation pioneer, operating 146 wide body aircraft including Airbus A and Boeing ER. The world s largest holiday airline, operating 57 aircraft including B , B , B ER and B787. Arconics technology has proved reliable and easy to use, allowing staff all over the airline to edit and publish complex XML manuals to mobile, web and Class 1, 2 and 3 EFBs without a significant training requirement. I have no hesitation recommending the company. Phil Ganewski Manager Flight Support Thomson Airways Dutch tour operator flying B s. We have worked with Arconics to deploy Crew Portal, Technical Publications and Electronic Flight Bag solutions for over 5 years. They have always delivered reliable, elegant applications that delight crew, administrators and management and provided outstanding service and support. Paul Stanley EFB Project Manager Aer Lingus 4 5

4 OUR Air transport is evolving. Rapid changes in consumer behaviour and mobile technologies will change how airlines serve and compete. Mobile commerce is growing at 40% year on year. In a few short years, the vast majority of transactions and time online will be from mobile devices. This presents extraordinary opportunities for airlines. Few other industries have the customer insight, loyalty and trust that airlines have earned. No other industry has comparable uninterrupted time with their customers while delivering service. The smartest airlines understand that mobile apps will extend engagement with customers far beyond the in-flight experience. Passengers will install airline mobile apps to access entertainment and information services onboard. When thoughtfully designed, passengers will use those mobile apps as a trusted source of travel-related products and services after the flight and on future journeys. Relevant offers presented at the right time are a valuable service for the passenger, and an opportunity for the airline to capture a portion of all spend over the entire trip, opening repeat revenue streams and deeper brand engagement. Mobile technologies can also help airlines reduce costs, improve efficiency, and increase safety and compliance. Crew, flight ops, engineering and ground ops make smarter, safer decisions by having the right information at their fingertips on mobile devices. In the cockpit, EFB brings huge savings by reducing fuel consumption and turnaround times, and improving operational efficiency. In the cabin and on the ground, connected apps increase operational efficiency by replacing slow and error-prone paper-based processes. Connecting staff across the airlines improves passenger experience by helping to recover service issues before they escalate. As passenger expectations increase, mobile devices are evolving too fast for traditional aviation technology to keep pace. The airlines that win will be those that can develop the technical, operational, and commercial flexibility to seize these new opportunities. Arconics believes that an integrated mobile strategy will separate the best from the rest over the coming five years. We are determined to give our customers the unified, open enterprise platform for mobile apps that they will need to succeed. 6 7

5 CloudStore Beyond Wireless IFE features VIDEO ON DEMAND Advertising Retail 8 CloudStore goes beyond wireless in-flight entertainment. It accelerates an airline s mobile strategy, extends brand reach and drives ancillary revenues and lasting customer engagement. CloudStore is a complete passenger-engagement, commerce, and mobile entertainment platform. It puts control of content, service delivery and commercial strategy firmly in the hands of the airline. With CloudStore s centralised content management portal it s easy to select, configure and target information, entertainment, promotional items and retail offerings by origin or destination, by audience, route or on a cross-fleet basis. Airlines can seamlessly publish personalised content to passenger s smartphone or tablet devices (Android or ios) whether at the point of booking, whilst onboard, at arrival or beyond the destination point. CloudStore s highly visual and intuitive passenger interface is underpinned with a robust and extensive content management system which can interface easily with airline marketing, loyalty, booking, and business intelligence systems. CloudStore provides detailed real-time analytics and rich data reporting that supports on-thego commercial and service decision-making. With CloudStore, airlines profitably evolve and competitively adapt. For airlines getting started with IFE, we can offer hands-on support and deep expertise in IFE content licensing, ingestion and delivery. For those with existing systems and content relationships, we can give your internal teams or Content Service Provider the tools and support they need to manage the content and third party content feeds. Operational management is flexible. Content can be easily uploaded to aircraft via 3G/4G/wifi, Satcoms, SDD Drives, laptop dataloader or inexpensive SD cards. The same channels can be used to securely retrieve transactions and detailed user analytics. CloudStore has everything you need to maximise engagement, loyalty and ancillary revenues over the journey and the entire customer lifecycle. DRM-secured movie, TV and video streaming. CloudStore can stream to 100% of passengers with no degradation in quality COMMUNICATION SERVICES On connected aircraft, CloudStore s free/paid communications gateway can facilitate onboard voice calls and instant messaging (with narrow or broadband satcom enabled aircraft), web surfing and communications. Support for targeted banner, video pre-roll and response advertising. Ability to target ads by origin, destination, phase of journey, loyalty program or demographic. Detailed tracking and reporting to maximise the value of the inventory. INFORMATION & ENTERTAINMENT Unlimited informational content including moving maps and destination content. Passengers can also view and select menu choices, complete surveys and check loyalty programme status. The system can support music, games, digital newspaper and magazine content for a complete entertainment experience. A full e-commerce platform delivering extensive duty free content, third party promotions and advertising capabilities (car rental, hotels, destination offers), secure credit card payments and transaction analytics. CUSTOM MOBILE APPS CloudStore is accessible via Android and ios mobile apps (standalone or embedded in an airline s own mobile apps) or via a standard web browser. Passengers can download apps to access a range of personalised pre-flight, onboard and post-flight content. 9

6 AeroDocs EFB Unified EFB and mobile data management Modules DIGITAL LIBRARY READ & SIGN Crew Report When pilots have the right information at the right time, they make smarter and safer decisions. When flight ops, engineering and ground ops know what s happening to the aircraft in real-time, they can respond quickly and reduce operational costs. EFB applications have evolved rapidly in recent years. Low-cost tablets have made EFB technology accessible to all airlines, but current EFB solutions typically require multiple standalone applications which must be managed and updated separately. Because standalone apps cannot share data, flight crew are forced to toggle between applications and re-key data between apps, which takes time, reduces focus and introduces errors. AeroDocs is an integrated suite of EFB apps that provide completely centralised management, end-to-end security, sharing of data across modules, and rapid access to the right information for flight crew and ground staff. AeroDocs supports leaner, more efficient airline operations, greater realtime situational awareness and better long-term business intelligence. AeroDocs runs on web, ios, and Windows devices and can publish to Class 1, 2 and 3 EFBs. AeroDocs provides advanced and secure information anywhere capabilities. AeroDocs mobile apps work completely offline to allow access to all documents and functions in-flight. Information is stored securely on the device, and synchronised with ground servers over any available network connection, including satcoms, wifi or 3G/4G. Early access to flight plans, and ability to complete forms and reporting in-flight, increases efficiency and reduces duty times. Compliance management is woven throughout AeroDocs. Everything can be securely targeted to individuals or groups, so staff only get the information they need. Flight ops receives upto-the-minute acknowledgements, read and sign notifications, and completed crew reports. Everything is tracked real-time, and the system has comprehensive compliance reporting on everything from document revisions to workflows and acknowledgements. The result is that senior executives save hundreds of hours during every audit cycle. The market-leading viewer app, with sophisticated search, per-tail effectivity and annotation functionality. Supports Boeing and Airbus manuals as well as operator manuals in XML and PDF format. ELECTRONIC Flight Folder Automated assembly and distribution of Electronic Flight Folders, generated from flight planning, roster and other enterprise systems and external weather and NOTAMs feeds. Crew can easily view the latest operational, regulatory and safety notifications and return read and sign confirmations to the ground server via connected aircraft or upon landing. e-techlog Techlog and voyage reporting, with two way communication with engineering and maintenance systems. Allows forms and reports to be configured and distributed to flight crew. Supports a range of reports including incident, voyage or Captain Special Reports. 0 1

7 AeroDocs DMS Nextgen airline document management, marking a technology shift in compliance, collaboration and usability Modules AeroDocs Viewer AeroDocs Author AeroDocs OEM Editor 2 Airline document management is a formidable challenge, with complex interrelated documents, specialised revision and approval cycles and a rapidly-changing regulatory environment. The fastest-growing aircraft operators understand the strategic importance of being able to quickly and consistently roll out new procedures across cultures and continents. XML offers significant benefits to this process. For crew, it promises a step change in functionality, with better search, faster access to data, persistent highlights and annotations, and faster downloads. For authors and document owners, XML technology can speed editing by automating routine tasks and allowing smart sharing and reuse of data across documents. The entire enterprise benefits from higher levels of consistency, quality and compliance. Until now, realising these gains has required the use of arcane XML publishing tools which can be used only by technical publications experts, and which require extensive customisation to deliver any business benefit. Complex deployments, extensive user training and high project risk have been taken for granted. Imagine a system that was designed from the ground up for managing aircraft and airline documents. That s AeroDocs DMS. AeroDocs DMS delivers regulatory compliance with simple, web-based, collaborative authoring of XML documents. Secure document storage, access control, audited distribution and smart sharing, and reuse of data across the airline come simply. The platform gives all users - airline operations, external partners and regulators - access to documents with fast search facilities and offline viewing capabilities. Airline administrators get real-time visibility and control of the distribution process, ensuring that all devices are updated and that all staff have access to the current document versions. AeroDocs maps your documents to regulations to ensure regulatory compliance, minimise the operational overhead, and assure accuracy and consistency of information across all systems. The market-leading document viewer. Built around the user experience and delivering the power of XML to mobile devices and into the paperless cockpit. AeroDocs Workflow Tailored workflows enable notifications, task management and escalations. Content personalisation is integral, with single sign on. Fully web-based, AeroDocs Author allows staff with minimal training to create next generation XML documents. AeroDocs Distributor Smart distribution tool that delivers incremental updates, tracks receipt and ensures that every mobile device and class 1, 2 and 3 EFB is up to date. Natively imports Boeing and Airbus XML, and allows them to be published to mobile devices or EFBs. Aerodocs Compliance Next generation compliance management. Maps your documents to the appropriate regulations. Automatic alerts to document owners when relevant regulations change. 3

8 PaxApp Integrated Cabin Management app to improve passenger service and report issues features Passenger Manifest Loyalty Cabin Defects The advent of low-cost mobile platforms creates an opportunity for airlines to transform in-flight service and make cabin operations and related maintenance more efficient. Cabin crew are the primary touchpoint between airlines and passengers. Their ability to deliver personalised and better service can create extraordinary moments for passengers, resulting in long-term loyalty. PaxApp gives cabin crew access to all of the information they need to serve passengers better, and provide timely information to any of the airline s existing ground systems. Flight attendants can use PaxApp to instantly search, view manifests, passenger profiles, meal preferences, special requirements and loyalty status. When delays or other service incidents inevitably occur, PaxApp gives crew the tools and information that they need to recover the situation quickly, and deliver exceptional service. PaxApp can run on ios and Windows devices. PaxApp mobile apps can work on a connected aircraft or work completely offline. Cabin crew can still access all of the modules and functions in-flight. Information is stored securely on the device and synchronised with ground servers over any available network connection, including satcoms, wifi or 3G/4G. PaxApp uses an elegant and intuitive interface to visually represent all information, reducing training requirements, and speeding service delivery. Information is captured electronically, replacing labour-intensive, time consuming and error-prone paper-based systems with flexible electronic reporting and workflows. Flight ops, engineering and ground ops get the information they need faster, reducing the likelihood of delays on turnarounds. Everything is tracked real-time and permanently archived, where it can be mined for operational insight and business intelligence. A visual manifest showing cabin layout, detailing up to the minute passenger numbers, seating allocation, special assistance notes, and more. Meals & Special Orders Detailed meal manifest outlining meals and special orders cross-references to passenger locations. Access to loyalty program data from existing enterprise systems. Can support tracking and spending of loyalty points onboard. Service Recovery In-flight notifications from cabin crew mobilise ground operations to specific issues (defects, catering, maintenance) that have arisen in service for faster turnaround and event resolution. Defect reporting, supporting rapid, menu-driven defect categorization, and include photos taken from the mobile device. Special Assistance Fast location of passengers requiring special assistance, ensuring passenger comfort, cabin preparation and special notes for care at arrival and onward travel. 4 5

9 technology architecture Aircraft operators have struggled for decades with inflexible line-of-business systems that make data sharing, integration and reporting complex and expensive. Today, legacy systems and architectures limit operators ability to deliver vital operational savings and new revenue streams from mobile devices. Arconics understands the complexities of airline operations and integration. Working to standards including DO178c and AS9100, we re continually evolving our engineering stack to keep pace with the best available tools and technologies to support the rigorous security and compliance requirements of our airline customers. We ve developed a suite of re-usable adaptors to communicate with a wide variety of airline systems. These adaptors communicate with the Arconics enterprise bus and platform APIs. This approach allows us to rapidly develop and iterate new adaptors without affecting the core platform. Our enterprise bus and platform APIs allow for both synchronous integration and asynchronous messaging. They can be horizontally scaled to handle increase in traffic loads. They are technology-agnostic, so adaptors and platform components can be written using the best tools for the job. We re ahead of the curve in adopting the best software engineering practices. We develop software using a scaled agile approach. Cross-functional feature teams are responsible for end-to-end delivery of user stories. We use continuous integration, continuous deployment and automated testing to find, fix and prevent regressions fast, and allow our customers access to our latest software as soon as it s developed. Our mobile, tablet, web and desktop clients are built on top of our public facing RESTful APIs. We userefresh-token based authentication and authorisation mechanisms allowing fine-grained security constraints on all APIs. Our customers can access our API documentation and SDKs to enable them to integrate with, and develop, their own applications on top of our platform. We provide a backwards compatibility statement around all released APIs to ensure clients will continue to work for all future upgrades of the platform. The result is better software, faster deployment, data sharing across the airline and increased business agility for our customers. Find out more details about our technology at stack: EFB IFE DMS CABIN ONBOARD SERVER COMMUNICATIONS Cellular (2G, 3G, 4G/LTE), wifi, Satcom GROUND APPLICATIONS EFF etechlog DIGITAL LIBRARY PAXAPP MANUAL MANAGER CREW PORTAL NOTICES FORMS CLOUD STORE ARCONICS PLATFORM MANAGEMENT MESSAGING QUEUE ACCESS CONTROL DISTRIBUTION TRACKING REPORTING COMPLIANCE WORKFLOW ANALYTICS FLIGHT ARCHIVE USERS ADAPTORS Reusable Adaptors are deployed to relay information between the Arconics Platform and Airline / External Systems AIRLINE AND EXTERNAL SYSTEMS FLIGHT PLANNING WEATHER NOTAMS NAV CHARTS ROSTER TECH PUBS RESERVATIONS LOYALTY CATERING ENGINEERING SAFETY ADVERTISING PAYMENTS RETAIL CSP 6 7

10 OUR Partners Implementing arconics solutions We are proud to partner with the global leaders in avionic hardware and onboard connectivity. We re with you every step of the way. Our software works on completely disconnected aircraft, but the future is connected. The roadmap from disconnected aircraft to full connectivity and e-enablement is different for every operator. Satellite connectivity may not be suitable for all operators today, but costs will decline over the coming years. Many operators are taking an incremental approach, starting with 4G or narrowband connectivity to process passenger transactions and support crew applications. Arconics offers a complete range of certified and tested hardware to support all aircraft. We have configurations for business jets, regional fleets, as well as narrowbody and widebody aircraft. Our product range includes onboard servers, wireless access points, satcom antennas and subsystems, and terminal interface units for mobile devices, along with all the necessary install kits. We can offer everything from 3G communications to satellite connectivity using S-Band, L-Band, Ku-Band and Ka-Band. Our hardware platforms are open, interoperable systems that will go the distance, and work well with all future mobile and satellite technologies. Aircraft embodiment programs are challenging, with detailed planning, design engineering, certification, and testing required for every aircraft type, and install kits designed for each individual aircraft. We work closely with our partners to deliver fully integrated and end-to-end tested systems to minimise aircraft touch time and overall time to service. With our partners, we have supported thousands of installations. We can provide a turnkey installation service, or deliver certified install kits for your MRO. We offer a range of post-install support and maintenance packages and ongoing airworthiness support. Arconics are experts in the design, implementation and operation of enterprise, mobile and onboard systems for airlines. From software development and integration, to avionic design engineering and embodiment programs, we and our partners are with you every step of the way. We can deliver a complete turnkey solution of software, hardware, and content, or work with your existing hardware and content providers to create the perfect solution for you. All our software can be hosted on dedicated servers in a fully private cloud on Amazon Web Services, or installed on your data centre. Our software can be purchased on a perpetual license, or on a SaaS model, which reduces capital expenditure. In an industry characterized by large, inflexible vendors, Arconics brings a speed and flexibility to the delivery process that delights our customers and delivers benefits sooner. We can work within traditional waterfall project management methodologies, or use agile models that allow airlines to test and give feedback on multiple iterations of the product during the delivery cycle. By incorporating user feedback to shape requirements and priorities, our customers get systems perfectly suited to their immediate requirements and long-term strategic goals even if those are not rigorously specified at the start of the project. We play well with other vendors and existing systems, and offer on-site integration and training to users, IT staff and internal development teams to give our clients long-term control over their systems and technical architecture. We offer a full suite of support services to keep the systems running 24/7 even as mobile technologies change over time. Contact Arconics today to learn why the smartest and most successful airlines chose to work with us again and again. Innovative communication and aviation electronic solutions for both commercial and government applications worldwide. Leading supplier of products to the global aerospace, defense, electronics and semiconductor industries. Provides voice, data and safety services to most of the world s airlines. Give us a call Dublin: Sydney: Or drop a mail info@arconics.com World leader in the design and manufacture of airborne antennas and satcom subsystems. The world s leading provider of IFE servers and wireless access points, with over 3,000 aircraft installed. One of the world s largest suppliers of aerospace products. 8 9

11 Arconics T +353 (0) T +353 (0) E info@arconics.com E sales@arconics.com Dublin 7 Westland Court, South Cumberland Street, Dublin 2, Ireland T +353 (0) Sydney 80B Wellbank Street, Concord NSW 2137, Australia T Arconics All Rights Reserved. Trademarks of other companies used with permission.