Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: G2G Program Development Project ID: DJ6182GD Leadership Group: IT Steering Committee Department: IT Project Sponsor: Phil Bertolini / Jim Taylor Division: Application Services Date Requested: 5/18/216 PM Customer No. 182 Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: ecommerce IT Team No: J Project Manager/Leader: Janet Brinker Account Number: 34 Account Description: IT egovernment Customer Name: IT - egovernment Grant Funded? Yes No Mandate? Yes No Mandate Source: Project Goal To establish a Program Development Budget for the duration of the next Master Plan so that hours may be allocated to enhance G2G Cloud Solutions to meet customer and technology needs. Business Objective To provide a flexible program development budget to meet the on-going and growing needs of users, departments and agencies in support of G2G Cloud Solutions. Major Deliverables Application and/or System Requirements Technical Design Document Application Code Test Plan Implementation Plan Updated Disaster Recovery Toolkit, if applicable Approach Through SC incidents, customer or staff recommendations, document system requirements Develop Technical approach to solution Update Application Functionality Test Updated Application Functionality Implement Application Functionality Changes Update Disaster Recovery Tool Kit, if applicable Form Rev. 5/8/212 Page 1 Project Rev. 6/29/216

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: G2G Program Development Project ID: DJ6182GD Research & Analysis Gartner Research Recommendation Research conducted; nothing found NACo Application Store Research conducted; nothing found Benefits See Return on Investment (ROI) Analysis Document Revenue/Cost Recovery: Benefits to be identified at time of request. Improved Service: Benefits to be identified at time of request. Intangible: Benefits to be identified at time of request. Impact Number of Users The number of users will vary depending on request. Divisions All or department specific depending on request. Leadership Groups Varies depending on specific request. Risk Business Environment Medium project will require some changes to existing business processes. Technical Environment Medium previously implemented technologies with new aspects and/or new requirements. Form Rev. 5/8/212 Page 2 Project Rev. 6/29/216

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: G2G Program Development Project ID: DJ6182GD Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Phil Bertolini As Needed Facilities Technical Funding Other Priority Constraints Exclusions Form Rev. 5/8/212 Page 3 Project Rev. 6/29/216

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: G2G Program Development Project ID: DJ6182GD PROJECT PHASE AUTHORIZATION Phase(s): Total Estimated Application Services Hours: 1 Cost: $138, Total Estimated Technical Systems Hours: Cost: Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: Cost: Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 1 Cost: $138, Form Rev. 5/8/212 Page 4 Project Rev. 6/29/216

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: G2G Program Development Project ID: DJ6182GD Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 5/8/212 Page 1 Project Rev. 6/29/216

6 DJ6182GD - G2G Program Development Provide an Enhanced Application Service Offering Information Technology Strategic Plan Alignment Increased application integration and standardization through web services Integrate mobility and location based services in business applications Promote and utilize shared services through the use of cloud technologies to offset costs and expand product offerings to customers X X Increase the agility and responsiveness of business units by expanding customer analytics Leverage the County's web presence as a branded consolidated point of access to all County information and services Centralize and standardize identity and access management for all applications and content Improve the quality, reliability, and availability of all applications X Enhance ability to provide effective and timely customer service Advance the use of IT Library (ITIL) best practice framework for IT Service Management Implement Configuration Management Database to better identify IT Assets Provide a high-quality training program to empower employees through technology Utilize a formalized customer communication plan Build IT Staff expertise through professional development Expand capacity through ongoing organization review and right sourcing Implement a Standardized Strategy Deliver services using a standardized shared technology infrastructure whereever possible Implement a consolidated security management strategy Develop and implement a policy for personally owned devices and services X Improve service availability through network design and management strategies Enhance capacity planning and recovery management strategies Adopt an enterprise architecture approach to technology planning, design, and implementation Run Date 6/24/216 Page 1 of 1

7 Project Summary As Of: June 24, 216 Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: 1,527,29 1,63,38 1,683,549 1,767,727 1,856,113 1,948,919 1,386,718 Cost Avoidance Subtotal: 84,887 84,887 84,887 84,887 84,887 84,887 4,829,322 Costs: Development Services Subtotal: 855,56 887,324 1,87,96 1,87,96 1,87,96 1,87,96 6,94,454 Subtotal: 1,757 9, 12, 12, 12, 12, 148,757 Software Subtotal: Subtotal Training Subtotal: Other Subtotal: 911,78 957,9 1,4,666 1,54,621 1,17,74 1,162,149 6,197,381 Annual Statistics: Annual Total Savings 2,331,916 2,48,267 2,488,437 2,572,614 2,661, 2,753,86 15,216,4 Annual Total Costs 1,778,43 1,934,414 2,14,572 2,154,527 2,26,98 2,262,55 12,44,592 Annual Return on Investment 553, , , ,87 454,2 491,751 2,775,449 Annual Costs/Savings Ratio 76.25% 8.32% 84.57% 83.75% 82.94% 82.14% Project Cumulative Statistics: Cumulative Total Savings 2,331,916 4,74,184 7,228,62 9,81,234 12,462,234 15,216,4 15,216,4 Cumulative Total Costs 1,778,43 3,712,457 5,817,29 7,971,557 1,178,537 12,44,592 12,44,592 Cumulative Return on Investment 553,873 1,27,726 1,411,591 1,829,677 2,283,698 2,775,449 2,775,449 Cumulative Cost/Savings Ratio 76.25% 78.32% 8.47% 81.33% 81.68% 81.76% 81.76% Year Positive Payback Achieved Year 1 Year 1 State or Federal Mandate? Signatures: Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager G2G ROI Analysis Master Plan Program.xls/Project Summary Date Printed: 6/29/216 Page 1 REV: February 24, 212

8 Savings Detail As Of: June 24, 216 Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Annual Multiplier 215 IT Revenues Tangible Benefit ANN 1 1,527,29 1,527, External Participant Net Benefit Per Year Cost Avoidance ANN 1 525,67 525,67 1. County Participant Net Benefit Per Year Cost Avoidance ANN 1 279, , G2G ROI Analysis Master Plan Program.xls/Savings Detail Date Printed: 6/29/216 Page 2 REV: February 24, 212

9 Savings Detail As Of: June 24, 216 Project Savings Benefit/Savings Description Category 215 IT Revenues Tangible Benefit External Participant Net Benefit Per Year Cost Avoidance County Participant Net Benefit Per Year Cost Avoidance Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 x x x x x x 1,527,29. 1,63, ,683, ,767, ,856, ,948, x x x x x x 525, , , , , ,67.35 x x x x x x 279, , , , , , G2G ROI Analysis Master Plan Program.xls/Savings Detail Date Printed: 6/29/216 Page 3 REV: February 24, 212

10 Savings Summary As Of: June 24, 216 Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: 215 IT Revenues 1,527,29 1,63,38 1,683,549 1,767,727 1,856,113 1,948,919 1,386,718 Tangible Benefits Subtotal: 1,527,29 1,63,38 1,683,549 1,767,727 1,856,113 1,948,919 1,386,718 Cost Avoidance: External Participant Net Benefit Per Year 525,67 525,67 525,67 525,67 525,67 525,67 3,154,22 County Participant Net Benefit Per Year 279, , , , , ,217 1,675,3 Cost Avoidance Subtotal: 84,887 84,887 84,887 84,887 84,887 84,887 4,829,322 Intangible Benefit: Savings Total: 2,331,916 2,48,267 2,488,437 2,572,614 2,661, 2,753,86 15,216,4 G2G ROI Analysis Master Plan Program.xls/Savings Summary Date Printed: 6/29/216 Page 4 REV: February 24, 212

11 Cost Detail As Of: June 24, 216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier Affects Projec Y1 Y2 Y3 Y4 IT Hours - New Development Prog Mgt ANN 1. x x x x IT Hours - New Development Prog Dev ANN 1. x x x x IT Hours - New Development Participant Dev HR 1. x x x x IT Hours - New Development Participant Imp ANN 1. x x x x IT Hours - New Development G2GCS Marketing Budget ANN 1. x x x x IT Hours - New Development G2G Marketplace Marketing Budget ANN 1. x x x x ecommerce Redesign Program ANN IT Hours - System Maintenance ANN x x x x IT Hours - Customer Support ANN x x x x IT Hours - Planned Maintenance ANN 814 PC System - Maintenance 2,34 Notebook - Acquisition 1,223 Notebook - Maintenance 2,372 Tablet Notebook - Acquisition 2,12 Tablet Notebook - Maintenance Laserprinter - Acquisition 1,432 Laserprinter - Maintenance 1,14 Image Workstations - Acquisition Image Workstations - Maintenance 3,496 PC Maintenance User Owned 2,34 Printer Maintenance User Owned 1,72 Credit Card Readers EA 1 1,757 1,757 x Credit Card Readers EA 3 3 9, x Credit Card Readers EA , 1. x x Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance G2G ROI Analysis Master Plan Program.xls/Cost Detail Date Printed: 6/29/216 Page 5 REV: February 24, 212

12 Cost Detail As Of: June 24, 216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier Affects Projec Y1 Y2 Y3 Y4 Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 Internet Access 18 Project Staff Training Training User Training Training Fees Shared w/clemis Other ANN 1 31,72 31, x x x x Elavon Fees Other ANN 1 442,67 442, x x x x Forte Fees Other ANN 1 17,779 17, x x x x G2G Cloud Solutions Shareback Other ANN 1 162, , x x x x G2G ROI Analysis Master Plan Program.xls/Cost Detail Date Printed: 6/29/216 Page 6 REV: February 24, 212

13 Cost Detail As Of: June 24, 216 Cost Description IT Hours - New Development Prog Mgt IT Hours - New Development Prog Dev IT Hours - New Development Participant Dev IT Hours - New Development Participant Imp IT Hours - New Development G2GCS Marketing Budget IT Hours - New Development G2G Marketplace Marketing Budget ecommerce Redesign Program IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance PC System - Maintenance Notebook - Acquisition Notebook - Maintenance Tablet Notebook - Acquisition Tablet Notebook - Maintenance Laserprinter - Acquisition Laserprinter - Maintenance Image Workstations - Acquisition Image Workstations - Maintenance PC Maintenance User Owned Printer Maintenance User Owned Credit Card Readers Credit Card Readers Credit Card Readers Package Software - Acquisition Package Software - Maintenance Business Objects Access Term Emulation SFTW-Acquisition Term Emulation SFTW-Maintenance Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Project Cost Category Software Software Software Software Software t ROI? Potential Cost Extensions Y5 Y6 Y1-215 Y2-216 Y3-217 Y4-218 Y5-219 Y6-22 x x 66,49. 41, ,95. 57,95. 57,95. 57,95. x x 56,285. 5, ,. 61,. 61,. 61,. x x 62, , ,5. 91,5. 91,5. 91,5. x x 142, , ,. 244,. 244,. 244,. x x 14, , ,3. 79,3. 79,3. 79,3. x x 18, , ,1. 67,1. 67,1. 67,1. x x 12, , , , , ,652. x x 391, ,44. 35,44. 35,44. 35,44. 35,44. 1,757. 9,. x x 12,. 12,. 12,. 12,. G2G ROI Analysis Master Plan Program.xls/Cost Detail Date Printed: 6/29/216 Page 7 REV: February 24, 212

14 Cost Detail As Of: June 24, 216 Project Cost Cost Description Category Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond MS SQL Server Standard Per Processor - Includes Year 1 Maintenance MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate Internet Access Project Staff Training Training User Training Training Fees Shared w/clemis Other Elavon Fees Other Forte Fees Other G2G Cloud Solutions Shareback Other t ROI? Potential Cost Extensions Y5 Y6 Y1-215 Y2-216 Y3-217 Y4-218 Y5-219 Y6-22 x x 31, , , , , ,56.7 x x 442, , , , , ,21.96 x x 17, , , , , ,691.1 x x 162, , , , , , G2G ROI Analysis Master Plan Program.xls/Cost Detail Date Printed: 6/29/216 Page 8 REV: February 24, 212

15 Cost Summary As Of: June 24, 216 Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development Prog Mgt 66,49 41,952 57,95 57,95 57,95 57,95 339,81 IT Hours - New Development Prog Dev 56,285 5,648 61, 61, 61, 61, 35,933 IT Hours - New Development Participant Dev 62,883 49,179 91,5 91,5 91,5 91,5 478,62 IT Hours - New Development Participant Imp 142, ,92 244, 244, 244, 244, 1,257,91 IT Hours - New Development G2GCS Marketing Budget 14,519 51,261 79,3 79,3 79,3 79,3 382,98 IT Hours - New Development G2G Marketplace Marketing Budget 18,844 68,136 67,1 67,1 67,1 67,1 355,38 ecommerce Redesign Program IT Hours - System Maintenance 12, , , , , , ,252 IT Hours - Customer Support 391,116 35,44 35,44 35,44 35,44 35,44 2,143,136 Development Services Subtotal: 855,56 887,324 1,87,96 1,87,96 1,87,96 1,87,96 6,94,454 : Credit Card Readers 1,757 1,757 Credit Card Readers 9, 9, Credit Card Readers 12, 12, 12, 12, 48, Subtotal: 1,757 9, 12, 12, 12, 12, 148,757 Software: Software Subtotal: : Subtotal Training: G2G ROI Analysis Master Plan Program.xls/Cost Summary Date Printed: 6/29/216 Page 9 REV: February 24, 212

16 Cost Summary As Of: June 24, 216 Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Training Subtotal: Other: Fees Shared w/clemis 31,72 316, , , , ,57 2,52,151 Elavon Fees 442,67 464,17 487, , , ,22 3,6,91 G2G Cloud Solutions Shareback 162,442 17, ,92 188,47 197,449 27,322 1,14,916 Security Metrics Printing Mileage/Motor Pool 5,393 5,393 5,393 5,393 5,393 5,393 32,357 Other Subtotal: 911,78 957,9 1,4,666 1,54,621 1,17,74 1,162,149 6,197,381 Costs Total: 1,778,43 1,934,414 2,14,572 2,154,527 2,26,98 2,262,55 12,44,592 G2G ROI Analysis Master Plan Program.xls/Cost Summary Date Printed: 6/29/216 Page 1 REV: February 24, 212

17 As Of: June 24, 216 Assumptions Date Assumption Description 28-Jul-15 Assumes an annual increase in revenue of 5%/year based on conservative growth and revenue estimates. 28-Jul-15 Assumes constant support and maintenance over ROI analysis period. 28-Jul-15 Assumes a 5% increase in the G2G Program Development Budget (35 hrs). 28-Jul-15 Assumes G2G Program Budgets for at 5 hrs per year. 28-Jul-15 Assumes increase of 4 card readers estimated $3 each for G2G ROI Analysis Master Plan Program.xls/Assumptions Date Printed: 6/29/216 Page 11 REV: February 24, 212