Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Database and Deployment Services Program Development Phase 1 Project ID: T32186DE Leadership Group: Technical Systems and Networking Department: Information Technology Division: Technical Systems and Networking Project Sponsor: Kevin Bertram Date Requested: 6/6/12 PM Customer No. 186 Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: Database and Deployment Services IT Team No: 3 Project Manager/Leader: Jerry Cadreau Account Number: Account Description: Technical Systems & Netw Customer Name: IT Grant Funded? Yes No X Mandate? Yes No X Mandate Source: Project Goal To establish a development budget so that hours may be utilized to improve the services provided by the Database and Deployment Services groups, and to ensure that application teams will continue to be supported in the most efficient and cost effective manner possible. Business Objective To develop standards and procedures to improve service delivery, ensure the efficient use of resources and infrastructures, and to maintain operating level requirements. Major Deliverables Approach Documented Oracle Monitoring Improvements Database Security and Server Privilege Standards For each deliverable: Improvement Requests which will result from Database and Deployment Source System Experts and IT Steering Committee. Present requests to IT Steering Committee for Approval Analyze requirements Plan/design the solution Build and test Implement Document in the DBA Administrator Guide Train Form Rev. 05/08/2012 Page 1 Project Rev. 12/11/2012

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Database and Deployment Services Program Development Phase 1 Project ID: T32186DE Research & Analysis SEMCOG County IT Collaboration Research Research Conducted Nothing found Gartner Research Recommendation Research Conducted Nothing found Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users Divisions Leadership Groups Risk Business Environment Low little or no impact to existing business processes Technical Environment Low proven and previously implemented technologies Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Kevin Bertram As Needed Form Rev. 05/08/2012 Page 2 Project Rev. 12/11/2012

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Database and Deployment Services Program Development Phase 1 Project ID: T32186DE Facilities N/A Technical N/A Funding Information Technology Other Priority TBD Constraints None identified Exclusions Form Rev. 05/08/2012 Page 3 Project Rev. 12/11/2012

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Database and Deployment Services Program Development Phase 1 Project ID: T32186DE PROJECT PHASE AUTHORIZATION Phase(s): Project Management and DBA Development Enhancements Total Estimated Application Services Hours: Cost: Total Estimated Technical Systems Hours: 220 Cost: $ 26,840 Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 220 Cost: $26,840 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 220 Cost: $26,840 Form Rev. 05/08/2012 Page 4 Project Rev. 12/11/2012

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Database and Deployment Services Program Development Phase 1 Project ID: T32186DE Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 05/08/2012 Page 5 Project Rev. 12/11/2012

6 Information Technology Strategic Plan Alignment T32186DE - Database and Deployment Services Program Development Phase Provide an Enhanced Application Service Offering Increase application integration and standardization through web services Integrate mobility and location based services in business applications Promote and utilize shared services through the use of cloud technologies to offset costs and expland product offerings to customers Increase the agility and responsiveness of business units by expanding customer analytics Leverage the County's web presence as a branded consolidated point of access to all County information and services Centralize and standardize identity and access management for all applications and content Improve the quality, reliability and availability of all applications Enhance ability to provide effective and timely customer service Advance the use of IT Library (ITIL) best practice framework for IT Service Management Utilize a formalized customer communication plan Implement Configuration Management Database to better identify IT Assets Build IT Staff expertise through professional development X Provide a high-quality training program to empower employees through technology X Expand capacity through ongoing organizational review and right sourcing Implement a Standardized Strategy Deliver services using a standardized shared technology infrastructure wherever possible Implement a consolidated security management strategy Develop and implement a policy for personally owned devices and services Improve service availability through network design and management strategies Enhance capacity planning and recovery management strategies Adopt an entrerprise architecture approach to technology planning, design and implementation X Run Date 12/11/2012 Page 1 of 1

7 Project Summary Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: Costs: Development Services Subtotal: 26, ,840 Hardware Subtotal: Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings Annual Total Costs 26, ,840 Annual Return on Investment (26,840) (26,840) Annual Costs/Savings Ratio 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Project Cumulative Statistics: Cumulative Total Savings Cumulative Total Costs 26,840 26,840 26,840 26,840 26,840 26,840 26,840 Cumulative Return on Investment (26,840) (26,840) (26,840) (26,840) (26,840) (26,840) (26,840) Cumulative Cost/Savings Ratio 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager T32186DE ROI.xls/Project Summary Page 1 REV: February 17, 2009

8 Savings Detail Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Minimize/contain DBA hours expended for daily database monitoring by operationalizing first line alert processing. Intangible Benefit 0 Annual Multiplier Reduce deployment request processing time overall through improved request forms and procedures. Intangible Benefit 0 Improve database Incident reporting and trending by implementing standard, customized Incident templates. Intangible Benefit 0 Improve database recovery strategies and the economical use of associated resources by aligning backup practices with SLAs. Intangible Benefit 0 Minimize DBA rework, maintenance, and database down time by developing and publishing implementation standards for new products and features before production use. Intangible Benefit 0 Improve the utility of a limited DBA resource pool by making them more interchangeable through improved administrative, procedures, documentation and cross training. Intangible Benefit 0 Improve need-to-know access to County information by providing a standard request process. Intangible Benefit T32186DE ROI.xls/Savings Detail Page 2 REV: February 17, 2009

9 Savings Detail Benefit/Savings Description Minimize/contain DBA hours expended for daily database monitoring by operationalizing first line alert processing. Project Savings Category Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 Reduce deployment request processing time overall through improved request forms and procedures. Intangible Benefit Improve database Incident reporting and trending by implementing standard, customized Incident templates. Intangible Benefit Improve database recovery strategies and the economical use of associated resources by aligning backup practices with SLAs. Intangible Benefit Minimize DBA rework, maintenance, and database down time by developing and publishing implementation standards for new products and features before production use. Improve the utility of a limited DBA resource pool by making them more interchangeable through improved administrative, procedures, documentation and cross training. Improve need-to-know access to County information by providing a standard request process. Intangible Benefit Intangible Benefit Intangible Benefit T32186DE ROI.xls/Savings Detail Page 3 REV: February 17, 2009

10 Savings Summary Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Minimize/contain DBA hours expended for daily database monitoring by operationalizing first line alert processing. Reduce deployment request processing time overall through improved request forms and procedures. Improve database Incident reporting and trending by implementing standard, customized Incident templates. Improve database recovery strategies and the economical use of associated resources by aligning backup practices with SLAs. Minimize DBA rework, maintenance, and database down time by developing and publishing implementation standards for new products and features before production use. Improve the utility of a limited DBA resource pool by making them more interchangeable through improved administrative, procedures, documentation and cross training. Improve need-to-know access to County information by providing a standard request process. Savings Total: T32186DE ROI.xls/Savings Summary Page 4 REV: February 17, 2009

11 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier IT Hours - New Development Development Svcs IT - Information Technology / HR ,840 x IT Hours - System Maintenance Development Svcs IT Hours - Customer Support Development Svcs IT Hours - Planned Maintenance Development Svcs User Hours - New Development Development Svcs 0 User Hours - PTNE/OT Development Svcs 0 Contractor Professional Services Development Svcs 0 PC System - Acquisition Hardware PC System - Maintenance Hardware 2,304 0 Notebook - Acquisition Hardware 1,223 0 Notebook - Maintenance Hardware 2,372 0 Tablet Notebook - Acquisition Hardware 2,012 0 Tablet Notebook - Maintenance Hardware 0 Laserprinter - Acquisition Hardware 1,432 0 Laserprinter - Maintenance Hardware 1,104 0 Image Workstations - Acquisition Hardware 0 Image Workstations - Maintenance Hardware 3,496 0 PC Maintenance User Owned Hardware 2,304 0 Printer Maintenance User Owned Hardware 1,072 0 Package Software - Acquisition Software 0 Package Software - Maintenance Software 0 Business Objects Access Software 0 Term Emulation SFTW-Acquisition Software 0 Term Emulation SFTW-Maintenance Software 0 Server - Acquisition/Upgrade 8,000 0 Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance 0 Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 0 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 0 Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 T32186DE ROI.xls/Cost Detail Page 5 REV: February 17, 2009

12 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 0 MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 0 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 0 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,506 0 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,180 0 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 0 SSL Certificate TBD 0 TBD 0 TBD 0 TBD 0 Internet Access Project Staff Training Training 0 User Training Training 0 T32186DE ROI.xls/Cost Detail Page 6 REV: February 17, 2009

13 Cost Detail Project Cost Cost Description Category IT Hours - New Development Development Svcs IT Hours - System Maintenance Development Svcs IT Hours - Customer Support Development Svcs IT Hours - Planned Maintenance Development Svcs User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware PC System - Maintenance Hardware Notebook - Acquisition Hardware Notebook - Maintenance Hardware Tablet Notebook - Acquisition Hardware Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware Laserprinter - Maintenance Hardware Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware PC Maintenance User Owned Hardware Printer Maintenance User Owned Hardware Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 26, T32186DE ROI.xls/Cost Detail Page 7 REV: February 17, 2009

14 Cost Description MS SQL Server Standard Per Processor - Includes Year 1 Maintenance MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate TBD TBD TBD TBD Internet Access Project Staff Training User Training Project Cost Category Training Training Cost Detail Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 T32186DE ROI.xls/Cost Detail Page 8 REV: February 17, 2009

15 Cost Summary Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 26,840 26,840 IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 26,840 26,840 Hardware: Hardware Subtotal: Software: Software Subtotal: : Subtotal Training: Training Subtotal: Other: Other Subtotal: Costs Total: 26,840 26,840 T32186DE ROI.xls/Cost Summary Page 9 REV: February 17, 2009

16 Date 18-Aug-10 Assumptions Assumption Description The estimate provided in this ROI is labor estimate to document and setup process efficacies. Implementing any technical solution/product is not part of this estimate. T32186DE ROI.xls/Assumptions Page 10 REV: February 17, 2009