Cloud-Based Integrated Demand Side Management

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1 Cloud-Based Integrated Demand Side Management Reinventing home energy savings Many have touted the connected home and the Internet of Things, the next big technology revolution. At EcoFactor, we envision a home that s not just connected, but smart; a home that learns and understands what all the Internet-connected devices in it are doing and automatically adjusts to a homeowners preferences. EcoFactor s suite of energy services enables utilities and other service providers to deliver solid energy efficiency results without requiring consumers to modify their behavior. With our cloud-based analytics platform, they can quickly launch branded energy efficiency programs, helping homeowners save both time and money. The same platform can be used to deliver consumer-friendly demand response, providing a completely integrated demand side management (IDSM) strategy. Combining programs not only reduces the time and cost associated with managing disparate systems, but also leads to greater customer satisfaction and a higher return on investment (ROI). ENERGY EFFICIENCY DEMAND RESPONSE CLOUD BASED SERVICES HVAC PERFORMANCE MONITORING SERVICE MEASUREMENT & VERIFICATION Key Features + Benefits Cloud-based analytics: EcoFactor s software-as-a-service (SaaS) platform uses data provided by networked thermostats to inform our predictive analytics. EcoFactor then runs sophisticated, individualized algorithms that deliver significant, proven energy efficiency. Customer Control: Give consumers the energy savings they want, without requiring them to constantly monitor and adjust their thermostat. Consumers can change schedules and setpoints any time, and can access the system from their mobile devices or a browser. But even if they never bother, EcoFactor makes small adjustments in the background. And when consumers do make changes, EcoFactor learns from and adapts to those changes. Easy integration: EcoFactor s cloud-based analytics platform can be seamlessly integrated with your current operations and technology systems. Through the use of APIs, we provide access to the data you need, while also giving you the option to establish and manage DR events independently using our management console, InSite. Customer support tools: EcoFactor provides extensive tools that enable customer service agents to recognize and resolve most consumer issues. EcoFactor energy services are fueled by a cloud-based, predictive analytics platform, coupled with an Internet-connected thermostat.

2 Energy Efficiency Service The EcoFactor Energy Efficiency Service automatically maximizes energy efficiency results without demanding that the homeowner continually adjust the thermostat. EcoFactor uses patented algorithms to learn not only how a home heats up and cools down but also the consumer s comfort preferences and schedules, and uses this data to automatically make small setpoint adjustments. When a properly programmed thermostat is coupled with the savings from EcoFactor s algorithms, residential customers can save as much as 36 percent on their HVAC energy use. EcoFactor users can adjust their settings at any time, using either their thermostats or convenient web and mobile applications that reinforce your brand. Demand Response Service EcoFactor s patented pre-cooling algorithms empower utilities to run demand response (DR) events with 25 percent greater load shed than other DR programs. In some locations, we ve attained as high as 3kW load shed per home. The EcoFactor Demand Response Service does this by running individually optimized pre-cooling strategies for each home prior to the load-shed event. Pre-cooling minimizes temperature increases inside the home, so that during a load-shed event, customers rarely even notice a major plus when you re trying to attract maximum participation. Our residential consumer participation rates are among the highest in the industry, helping EcoFactor to deliver a very high ROI. HVAC Performance Monitoring Service Undetected problems in a home s HVAC system waste energy and can lead to thousands of dollars in repairs. With the EcoFactor HVAC Performance Monitoring Service, you can recognize problems with your customers HVAC systems and alert them as soon as a problem is detected. EcoFactor can detect problems such as degrading HVAC performance and faulty installations. EcoFactor s patented fault detection technology can help you increase residential energy efficiency, which translates into happier customers potentially reduced cost for repairs. WHY ECOFACTOR Centered around User Experience: EcoFactor makes both energy efficiency and DR easy and comfortable, which can help you increase consumer participation in EE & DR programs, while keeping your brand front and center. Quantifiable measurement and verification: EcoFactor s data-rich applications can document DR and EE on a house-byhouse, day-by-day basis. End-to-end support: Once you choose to implement EcoFactor services, we re here to assist you each step of the way. From initial training and ramp-up to ongoing support, you ll have a trusted resource to turn to throughout your energy services journey. To learn more about EcoFactor Lifestyle Energy Services, go to:

3 Cloud-based Residential Energy Efficiency Service Analytics that automates savings and optimizes the consumer experience With the rise of big data, predictive analytics, and low-cost communicating thermostats, energy efficiency programs no longer have to rely on user programming to be effective anymore. Utility companies and service providers can instead partner with EcoFactor to deliver maximum energy savings and efficiency by leveraging our cloud-based energy optimization analytics. Using data collected from connected thermostats, the EcoFactor Energy Efficiency Service runs patented energy algorithms to minimize homeowner energy consumption. These algorithms adapt to individual comfort levels in real time, automatically adjusting to homeowner lifestyle needs while maximizing savings. For consumers, this translates into lower energy bills; for utilities and service providers, it means stronger customer relationships and increased satisfaction from their energy efficiency programs. KEY BENEFITS Automatic temperature adjustments to maximize energy efficiency programs Up to 36% residential HVAC energy savings Convenient mobile, web, and thermostat access facilitating consumer control Reinforces your brand through customizable user experience EcoFactor Optimization Algorithms turn off system up to 36% HVAC energy savings set away proper schedule XFINITY Home CUSTOMER SPOTLIGHT: Comcast was looking for an effective, efficient, and proven way to help consumers manage their electricity use. Using the EcoFactor Energy Efficiency Service, the company launched the Xfinity Home EcoSaver service, an automated service that lowers their customers energy bills by cutting HVAC use by up to 20 percent.

4 KEY FEATURES Automated adjustments: The EcoFactor Energy Efficiency Service generates HVAC savings without requiring users to constantly monitor and adjust their thermostat. Real-time analytics combined with sophisticated algorithms predict when to make the proper microtemperature adjustments. In this way, we re able to continuously make setpoint adjustments every day, preserving homeowner comfort while maximizing energy savings. Customizable user experience: With EcoFactor, you can easily integrate energy efficiency features into your services portfolio, and tailor the customer experience with your branding. You have the option to use our templates for consumerfacing mobile and web applications or employ our rich set of APIs. Thermostat agnostic: With EcoFactor, you have the flexibility to pair our Energy Efficiency Service with communicating thermostats from various manufacturers. Cloud-based platform: All processing and intelligence is located in the cloud, allowing us to leverage enormous computational power to run our sophisticated algorithms. It also means system updates and new features and functionality can be added quickly and cost-effectively. Customer support tools: EcoFactor provides extensive tools that enable customer service agents to recognize and resolve most consumer issues in real time, helping to strengthen customer satisfaction and to reduce churn. Mobile Phone homeowner control and convenience PC data tabulated to better understand HVAC system characteristics adjusts temperatures automatically for the homeowner homeowner always in the driver s seat, overrides settings at any time Tablet To learn more about the EcoFactor Energy Efficiency Service, go to: Want to keep your customers energy efficient for a longer period of time? Maximize your investment by coupling EcoFactor Energy Efficiency with the EcoFactor HVAC Performance Monitoring Service. Learn more at:

5 Proactive HVAC Performance Monitoring Service Analytics identify system malfunctions HVAC system failures always seem to occur at the most inconvenient and unexpected times. On average, HVAC systems fail every seven years, and when that happens, homeowners spend thousands of dollars in emergency repairs. Imagine how impressed your customers would be if you could flag system performance issues before they even noticed that anything was wrong. With our HVAC Performance Monitoring Service, you can leverage EcoFactor s sophisticated HVAC analytics algorithms and pattern recognition software to identify any degradation in HVAC performance and notify your customers as soon as a problem is detected. EcoFactor does this by measuring historic performance against current operation to detect anomalies and performance deterioration. Once a problem is found, notifications from EcoFactor give you the ability to alert your customer about the problem through various forms of communications. KEY FEATURES Channel partners can seamlessly integrate the HVAC Performance Monitoring service into their business processes, strengthening customer relationships and improving energy audit programs. Informs partner only when HVAC problems are discovered Detailed, real-time analysis: Using a combination of energy analytics and HVAC diagnostics algorithms, the EcoFactor software detects various levels of performance degradation, and provides detailed information to properly troubleshoot the identified HVAC issue. Customer notifications: Once an HVAC fault is discovered, customers can be notified in a variety of ways and is determined by the partner s business processes. Mobile and web applications are viable mechanisms to notify the customer. Alternatively, an EcoFactor set of APIs that integrates with your existing customer communications infrastructure is also available. Customer support tools: EcoFactor provides an extensive set of customer support tools to empower your customer service agents with the information they need to meet customer satisfaction levels. CHANNEL PARTNER BENEFITS FOR HVAC DEALERS & INSTALLERS Provides qualified customer lead generation Increases the value of maintenance contracts Reduces truck roll costs Minimizes catastrophic failures BENEFITS FOR UTILITIES & SERVICE PROVIDERS Improves long-term energy efficiency Increases customer engagement and satisfaction Enables remote energy audit monitoring DETECTABLE HVAC FAULTS Thermostat mis-wired Clogged filter Control valve leakage Ductwork sizing incorrect, crushed, or clogged ducts Stuck air return damper Capacitor/limiter switch failure Breaker off Breached plenum Customer notified of HVAC issues HVAC performance data collected via thermostat THERMOSTAT To learn more about the EcoFactor HVAC Performance Monitoring Service, go to:

6 Cloud-Based Residential Demand Response Service Maximum load shed with optimal consumer participation Thanks to Ecofactor, Demand Response (DR) programs are finally consumer friendly, cost effective, and simple to deploy. EcoFactor has a solution that will not only help you attract, but more importantly, sustain consumer participation during peak loads. The EcoFactor Demand Response Service offers a unique combination of powerful, cloud-based analytics and inexpensive Internet-connected thermostats to launch a DR program that s ideally suited to meet residential consumer needs. With EcoFactor s patented algorithms helping fuel your DR program, you ll achieve the two most important objectives of any DR event: high load sheds and sustained consumer participation. KEY BENEFITS 25% greater load shed than other demand response programs 85% percent of consumers retain a high level of satisfaction (according to a post-event survey), leading to continued participation throughout the summer KEY FEATURES Pre-cooling: Once a DR event is triggered, EcoFactor applies a unique set of parameters to each home in order to cool the house prior to the event. This type of pre-cooling minimizes temperature increases in the home, helping eliminate the typical consumer drawbacks of participating in a DR program. Remote Control: Some consumers may want to alter their temperature during a DR event. And in those instances, EcoFactor makes it simple for them to do so via thermostat, web interface, or mobile app. Detailed, real-time analysis: EcoFactor helps improve your forecasting capabilities by providing detailed operational data, including how many households will be included once a DR event is triggered. Emergency DR: Not all DR events are forecasted ahead of time, which is why EcoFactor gives you the ability to run a DR event within a mere 30 minutes. You can schedule an event using the EcoFactor management console or through an API. Easy integration: EcoFactor s cloud-based analytics platform can be seamlessly integrated with your current operations and technology systems through the use of APIs. We give you the option to establish and manage DR events independently using our management console, InSite. RESULTS UP TO: 3kW PER HOME PER 2.4kW THERMOSTAT OF LOAD SHED DURING PEAK DR SEASON CUSTOMER SPOTLIGHT: NV ENERGY When NV Energy decided to compare its one-way pager system to a new, two-way demand response system, it chose EcoFactor due to its integrated demand side management platform with unique pre-cooling DR strategy. With the EcoFactor Demand Response Service powering its mpowered Home Energy Management service, NV Energy has been able to increase its load reduction capabilities during DR events by as much as 25 percent. To learn more about the EcoFactor Demand Response Service, go to: