Project Quality Management

Transcription

1 Project Quality Introduction Unit 1 Unit 2 Unit 3 PMP Exam Preparation Project Integration Project Scope Project Time Unit 4 Unit 5 Unit 6 Unit 7 Project Cost Project Quality Project Human Resource Project Communications Unit 8 Unit 9 Unit 10 Project Risk Project Procurement Professional Project Stakeholder and Social Responsibility 5-1

2 Project Quality Overview Plan Quality Perform Quality Assurance Project Quality Perform Quality Control 5-2

3 Knowledge Areas and Process Groups Initiating Planning Executing Monitoring and Controlling Closing Integration X X X X X Scope X X Time X X Cost X X Quality X X X Human Resources X X Communications x X X X Risk X X Procurement X X X X Stakeholders X X X X Source: PMBOK Guide, p

4 Definition of Quality Quality The total characteristics of an entity that bear on its ability to satisfy stated or implied needs A relative scale (high, medium, low) Grade A category or rank given to items that have the same functional use but different technical characteristics A cardinal scale Grade A, B, C Prime, choice, select 5-4

5 Plan-Do-Check-Act (PDCA) Cycle Plan Do Act Check (First developed by Walter Shewhart, the PDCA cycle was popularized by W. Edwards Deming) 5-5

6 I. Plan Quality Purpose Identify which quality standards are relevant and how to satisfy them Key Inputs Baselines (scope, schedule, and cost performance) Registers (stakeholder and risk) Organizational process assets and environmental factors (including quality policy) 5-6 Source: PMBOK Guide, p. 192

7 I. Plan Quality (continued) Key Tools and Techniques Cost-benefit analysis Cost of quality Control charts Design of experiments Benchmarking Statistical samples Flowcharts and diagrams Proprietary quality management methodologies Key Outputs Quality management plan, metrics, and checklists Process improvement plan 5-7 Source: PMBOK Guide, p. 192

8 II. Perform Quality Assurance Purpose Ensure quality standards and operational definitions are applied Tools and Techniques Quality audits Formative quality evaluation Summative quality evaluation Process analysis 5-8 Source: PMBOK Guide, p. 182

9 III. Perform Quality Control Purpose Determine whether specific project performance complies with the relevant quality standards Tools and Techniques Inspection Control charts, run charts, and scatter diagrams Pareto charts Statistical sampling, flowcharts, and diagrams Cause-and-effect diagrams 5-9 Source: PMBOK Guide, p. 192

10 III. Perform Quality Control (continued) Tools and Techniques (continued) Graphs (including scatter diagrams, run charts, and histograms) Approved change request review Key Outputs Quality control measurements and baseline updates Change requests Validated changes and deliverables 5-10 Source: PMBOK Guide, p. 192

11 Quality Control Tools At-A-Glance Tool Name Control chart Pareto chart Flowchart Workflow diagram Scatter diagram Cause-and-effect diagram Check sheet Purpose of Tool Distinguishes between measurements that are within the normal variations of a process and those that are caused by special causes Identifies the critical few issues and aids the decision-making process Demonstrates relationships in a process Demonstrates how work actually flows through a physical space Organizes data using independent and dependent variables; shows the effect on one variable when another is changed Illustrates how various factors may be linked to potential problems or effects; also known as an Ishikawa or fishbone diagram Collects certain information quickly and easily 5-11

12 Other Quality Topics Kaizen and continuous improvement Design and quality Just-in-time Kanban Priority of quality Taguchi method Impact of motivation Marginal analysis Impact of poor quality Utility theory 5-12 See Appendix B: Quality Is Free by Crosby Source: Crosby, Philip B. Quality Is Free: The Art of Making Quality Certain. New York: McGraw-Hill, The McGraw-Hill Companies, Inc.

13 Review 5-13