Talk to Yourself and Be Crazy (Productive) Presented by Angela Dowd, Rebecca Sattin, and Peter Mahoney

Transcription

1 Talk to Yourself and Be Crazy (Productive) Presented by Angela Dowd, Rebecca Sattin, and Peter Mahoney

2 Presenter: Angela Dowd Applications Manager Burns & Levinson LLP Thank you for being here today August 18 th, 2014

3 Old Fashioned A classic local installs of Dragon Ingredients: Desktop/laptop PCs USB microphones Dragon Legal (v11/12) Directions: Install, train and go!

4 Back in the day PSR Pre speech recognition Culture of the firm lots of lateral partners, more independent style Partner-heavy: accustomed to doing own work Not a lot of dictation usage mostly older partners

5 They will flock Once they see someone else IT was NOT the driver First wave physical limitations Second wave attorneys who hunt-and-peck Third wave fast typists who saw that it made them faster

6 Breaking Barriers Work still to be done! How To Train Your Dragon like the movie, not that hard The FUD factor Teaching attorneys to talk instead of type

7 Crystal ball Let s look into the future Perhaps moving to a server model Mobility! Greater adoption as the technology matures

8 Speech Recognition: BigHand Presented by Rebecca Sattin

9 Presenter: Rebecca Sattin Director of Information Technology Mitchell Silberberg & Knupp LLP Thank you for being here today August 18 th, 2014

10 Arguments for Change Those attorneys who dictate and the assistants who support them are using old and unsupported equipment.

11 Arguments for Change Word Processing often receives voice mail messages in.wav format as well as other miscellaneous audio files for transcription.

12 Arguments for Change IT received inquiries from attorneys regarding speech recognition products.

13 Reason #1 for Choosing BigHand: Security Microcassette recorders were replaced with more secure digital devices. BigHand has a client for Blackberry and is working on a client that works with Good for Enterprise on ios and Android devices.

14 Reason #2 for Choosing BigHand: Ease of Use Some attorneys learn only the device and have their assistants import the data. Some learn how to upload it themselves in just a few steps. Workflows ensure that work is done in a timely manner even if a secretary is out.

15 Reason #3 for Choosing BigHand: Convenience Support for smart phone submissions. Attorneys submit work while away and it is finished before they arrive. Microsoft Word integration allows secretaries to use karaoke mode to hear the dictation as the cursor moves through the text.

16 Reason #4 for Choosing BigHand: Productivity and Efficiency Documents turned around at a faster rate. Work can be distributed more evenly.

17 The future of voice in legal Peter Mahoney, Nuance CMO and GM, Dragon

18 Presenter: Peter Mahoney Nuance CMO and GM, Dragon Thank you for being here today August 18, 2014

19 Why are we all still typing?

20 We learned to dictate a long time ago

21 But we have evolved

22 But is this really the best use of your attorneys time?

23 Why? Why are lawyers typing their documents? I type really fast I think through my fingers I never learned to dictate I use document templates I sit out in the open etc.

24 It s my fault Sorry.

25 Alternatives to self-typing Front-end speech recognition Easy to deploy and proven Often an individual choice Digital dictation Standardizes process Efficient use of administrative staff Can leverage mobile devices for on-the-go efficiency Digital dictation + speech recognition Faster turnaround times for critical items Takes rote work out of the hands of administrative staff Tapes, transcription services, horses and buggies

26 Where is this going?

27 Healthcare: an interesting analog Started with efficient document creation via human labor Transcription services driven by technology to improve efficiency Moved to back-end voice recognition Started with automatic drafts, moved to full voice automation Built sophisticated models for target domains Built deep knowledge of specific medical specialties to further improve accuracy Integrated with EMR systems Captured information at the point of care Applied natural language processing to extract clinical information Automatic coding of information for billing and reporting Integrated system drives takes unstructured reports and turns them into actionable data sets while improving quality

28 How does this look in legal? Started with efficient document creation via human labor Yes pretty much the same Moved to back-end voice recognition Same here with digital dictation Built sophisticated models for target domains Legal is at the beginning here deep integration with legal specialties and client info will improve quality Integrated with EMR [practice management and document management] systems We need to do more here latest Dragon release makes it easier to integrate with some of these systems Applied natural language processing to extract clinical [client] information Wouldn t it be amazing if billing and timesheets were automatic? Integrated system drives takes unstructured reports and turns them into actionable data sets while improving quality Also reduces turnaround time, increases client satisfaction and profitability

29 Just what the doctor ordered

30 Questions We ll now open it up for questions

31 Thank You