Partner Onboarding Pack. May 2018

Transcription

1 Partner Onboarding Pack May 2018

2 Manage Protect Partnership & Communication Support Training Partner Program Sales & Marketing Resources

3 ONBOARDING PROCESS Welcome to the Manage Protect Partner Program! Our on-boarding process will ensure that you receive all the information and support required to start selling our services quickly. Welcome aboard! Training Ø Attend product training sessions Ø View product training videos Ø Explore the Knowledgebase information Ø Converge partner portal access & training Marketing & Sales Resources Ø Explore marketing and sales collateral Ø Discuss growth opportunities Ø Request Sales training if required Ø Sign agreement Ø Meet with your dedicated Partner Manager Ø Discuss the onboarding process in detail Ø Discuss resources available

4 REVENUE ROADMAP Manage Protect offers the support, programs, and tools our partners need to begin selling quickly and continue selling successfully. Take advantage of our program components below to ensure you are generating greater recurring revenues with less effort, in less time! First 30 Days Introduction call with your Partner Manager Converge partner portal Log-in received Product training for sales and support teams Sales Training Call with your Partner Manager Download website content to update your website with new offerings Use sales & marketing collateral Start provisioning services via Converge partner portal

5 REVENUE ROADMAP Ongoing Talk to your Partner Manager about the Sales On Demand program a free extension of your sales force that qualifies-demos and closes business for you Event Support - Manage Protect can assist you with events (trade shows, seminars, lunch-n-learn, golf promotions, etc.). Contact your Partner Manager to discuss options Telemarketing On Demand is an effective new business generator. Call you Partner Manager to explore lead generation options

6 COMMUNICATION MARCH 2017 Manage Protect will engage in communication with you via: Face to face meetings Monthly newsletter Service and maintenance notifications ed, infrequent. Sales & Marketing s - communications regarding new products, additional features, promotions, and special announcements Communication is key to the success of our partnership

7 MARCH YOUR 2017 PARTNER MANAGER Your Partner Manager supports you in a number of ways: Work with you to get the best results Recommend which sales and marketing resources may benefit your business At your request, accompany your salespeople to client visits Assist with sales proposals Provides your valuable feedback to the rest of the company Assist with any product related questions you have Assist your team to attend product training sessions

8 MARCH TRAINING 2017 AND CERTIFICATION Sales Professional Development Periodically, professional development training is offered to partners - Partner portal training for your support team Converge partner portal training allows your provisioning team to set up services quicker Product Training for your sales & support teams Product training educates your staff on product features and benefits, customer experience and technical information

9 MARCH SUPPORT 2017 AND PROVISIONING MSP partners order services via the Converge partner portal VAR partners order services via an application form which is submitted via to Service Level Agreements are available on the Knowledgebase Click here to install our new Chrome Extension

10 The Converge partner portal is the one place where you can go to manage your customers cloud services in a single pane of glass. Developed as our own proprietary portal solution, the key benefits are real-time provisioning, billing and management of Manage Protect services including Office 365 & MPmail from a single secure portal. One login per partner is issued to the partner primary contact person. That login can add and manage individual logins within Converge. The automation that Converge provides results in time saving, scalability and better accuracy of reporting. To get the most benefit, make sure you a Converge training session

11 Helene Eberle Sales Director Partner Account Management Mob David Bugeja Partner Account Management Mob Tel Andrew Johnson Managing Director Partner Account Management Mob Jack Measures Partner Account Management Mob Tel Sydney Office Tel Fax /55 Holt Street Surry Hills NSW 2010 Support Desk Tel support@manageprotect.com chat.manageprotect.com Provisioning Tel Fax provisioning@manageprotect.com