Why Voice? Introducing 3iVoice. Click to edit Master title style. Click to edit Master title style. Click to edit Master title style

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1 Introducing 3iVoice The next generation voice solution Click to edit Master title style Click to edit Master title style Why Voice? The Principle The Sweet-spot The Benefits Click to edit Master title style

2 Voice, ideal user interface? Most natural form of communication What is learned first? Reading / Writing or Listening/Speaking Allows for parallel tasking, communicating & handling product at the same time Driving your car & being on the phone Preparing food while singing with the radio Handling product & receiving orders/giving feedback Voice, Low-barrier User-Interface! Voice The Principle People in DC s Communicate Handle product...using their own natural voice

3 Benefits overview WHAT IS IN IT FOR YOU? Benefits of integrating voice Productivity Accuracy Manageability & Training Safety & Ergonomics

4 The job easier said and done! Productivity Hands Free More items/grab Parallel Tasking Possible End-control eliminated Administrative tasks eliminated The cheapest moment to correct an error is when it happens! Accuracy Eyes Free, increased focus Do it right the first time! Errors corrected on-the-fly Mispicked quantity Wrong product Wrong drop-off point More data captured Confirmation of: Equipment Carrier Locations Product-/Batch Number(s

5 Easier workforce management & follow-up Manageability & Training Real Time Data Individual Performance Activity Progress Easy 1-2-Many Individual/group messages/ training Training Shorter ramp-up times Exception Handling React on alarms Intervene on exceptions 100 % 50% 0% Day 1 Day 2 Ramp-up Voice-assisted Trainee Day 3 Day 4 (.avi) Traditional ramp-up trainee Day 5 Day % Day 7 Working in a safer environments to everyone s benefits Safety & Ergonomics Less accidents during voiceassisted or dedicated work More natural way of System- User Interaction, less stress Better motivation, easier working procedures with voice (assisted) applications

6 The Sweetspot for Implementation Order picking 60 Picking Replenishment % of labour-cost Put-away Receiving Cycle counting Loading Receiving Put-away Picking Replenishment Staging Loading Inventory The Sweetspot for Implementation The cost of poor quality: Need for end-of-line checks Need for checks at store-reception Handling returns Re-shipping of correct products Errors in picking has external effect: DECREASED CUSTOMER SATISFACTION!!!

7 Listening to what you need next MOVING FORWARD WITH THE MARKET-NEEDS Evolution market demand Visionnaries Compete & play with technology Demand: Make it work Early Adopters Compete on benefits Demand: Make it benefit me Majority Compete on better use, TCO Demand: Give me choice

8 Asking for choice Now voice solutions are common Early majority sees benefits proven DEMAND IS CHANGING More applications More voice-enabled clients Entreprise ready developments Industry standards Easier to integrate More options More Scalable How do we fit in? ZETES PLACE IN THE EMEA VOICE MARKET

9 Zetes 3iVoice Innovate Integrate - Improve 3i s Core objectives 1 st generation Zetes 3iVoice Solution From centralised competence centre development Integrating multi-project experience Replicating best practices To local implementations Local resources trained Leveraging on International experience Open for the future With a clear focus on scalability and replication of standard components 3iV Cornerstones for succes Make integration easy Bring out the best in everyone Make better decisions Offer best-fit user interface

10 On the foundations of over 1000 projects New industries, multiple applications Beyond pure picking in food and retail On more than just dedicated specialist platforms Ready for today s & tomorrow s market More applications Full time voice Orderpicking Cross Docking Inventory (Pallet) Moving Voice-assisted Receiving Price-checking Quality Assurance

11 Fine-tune your TCO with a wider range of available platforms Specialist, dedicated hardware Voice centric applications Full-time use Standard, certified platforms Voiceassisted, multimodal applications Part-time use 10% 11% Example Distribution DC Users 13% 20% 46% Full-time, voice centric Picking Part-time, voice centric peak-time Full-time, voiceassisted Replenishment 3iVoice: Enterprise Ready Use of industry standards Seamless integration in any IT infrastructure Developed in JAVA (J2EE) SAP Certified integration Proven scalability Multi-server installations Remote site support Full redundancy capable

12 3iVoice: Easier to integrate Respect for host-logic Direct integration!!! No external databases if not required No external business logic if not required No extra servers if not required Minimized coding exercise Pre-configurable set-up files Standardized deployment approach GUI-guided procedures for ZETES professionals 3iVoice: More options 1 integration: Pure direct integration Multi add-on services 3iV Cockpit extensive real time reporting 3iV Configurator optimizing userdialogues & application configurations 3iV Business Navigator complementing execution logic where needed Multiple clients Voice dedicated specialist devices Voice-enabled generic handheld terminals

13 A solid foundation for your mobile applications tomorrow WHAT S NEXT? Opportunity Extend existing App s Voice-enable existing RF terminal applications Impact existing voice-only applications Voice-training: Now = 1-by-1 with training device 3iVoice = speaker-independent with on-the-fly optimalization Help functions: Now = limited to voice-only 3iVoice = screen for additional info Insight workload: Now = TTS of only some header-info 3iVoice = insight in list, personal reprioritisation possible

14 Opportunity Synergy new technologies No lock-in! Voice available on wider range of certified hardware 3iVoice: client agnostic Consequently: New technology available on terminals Bluetooth, GPRS, UMTS,GPS, Personal RFID readers, imagers, mobile printers Synergy with voice improves op s Evaluate Impact Go for best-fit user-interface! Don t overdo it. On accuracy Wrong interface can distract user Right one will eliminate margin for error On productivity Correct interface = fastest Too much alternatives = slower On workgroup management Streamline op s Make best use of available interfaces

15 More information? Marcel Kars Click to edit Master title style