Higher Education Solutions. NEC Integrated Communications Solutions for the Evolving Campus

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1 Higher Education Solutions NEC Integrated Communications Solutions for the Evolving Campus

2 NEC Connecting the Campus The academic community is one of constant interaction, activity and change. Communications needs are often intensely demanding. With years of experience in higher education, NEC Unified Solutions creates flexible, accessible and efficient solutions that reach every corner of the campus from the dorm room to the classroom, and coffee house to field house. Using a variety of integrated networks and delivery methods, NEC can take information where it needs to go instantly. NEC Unified Solutions creates a rich communications fabric in the academic environment that fosters creativity and collaboration, while providing comprehensive tools for safety, security, productivity and seamless management. NEC is the Right Choice in Education NEC Unified Solutions is a dominant player throughout campuses worldwide and a leader in the convergence of voice and data networks. Our advanced IP communications solutions have proven over time to reduce total cost of ownership (TCO) while enhancing staff, faculty and student productivity. Since its founding in 1899, NEC has emerged as a $42 billion global communications company widely recognized as a leader in the global enterprise market. With more than 154,000 employees, NEC has implemented 600,000 systems serving 48 million customers in virtually every country around the globe. With a diverse solution set of communications solutions, NEC enables today s campus to reflect the innovation and academic pursuit that educators, students and staff require, while providing flexibility, efficiency and security.

3 Today, NEC Unified Solutions leads the field of telecommunications solution providers: An Extensive Portfolio of Integrated Solutions NEC s wide selection of robust offerings enables every aspect of communications in the educational environment, with a vast array of IP desktop phones, IP PBX platforms and consoles, feature-rich communications with advanced unified messaging, contact center and productivity solutions. Advanced capabilities include speech-enabled IVR, wireless mobility, collaboration, remote campus, emergency notification, interactive and informational digital signage, fund raising, revenue generation and more. UNIVERGE 360 Role-Based Communications Developing solutions that enable higher education organizations to improve their effectiveness is part of NEC s UNIVERGE360 vision. This approach places people at the center of communications, identifies the roles people play, and then unifies the technology and business processes needed to make their jobs and campuses more efficient. This strategy leverages NEC s complete portfolio, including a wide range of solutions supplemented by strategic partnerships, to address the specific needs of higher education. Educational Institution Knowledge NEC is a recognized leader in the worldwide education community, the result of decades of experience and high-quality service delivery. For complex campus environments, NEC is the trusted advisor. NEC maximizes availability and feature utilization through expert planning, system design, implementation, maintenance and support services. NEC also provides on a global scale remote monitoring, management, maintenance and technical assistance unmatched by any other communications solution provider. Open Standards and Interoperability Key to NEC s success is its dedication to industry standards. NEC s open architecture acts as a secure platform for applications and commonly accepted protocols. Its open APIs ensure interoperability with other popular education applications and third-party communications vendors in: telephone handsets and consoles, call accounting, environmental controls, emergency response and security systems, network and data security, on-campus Wi-Fi, mobility, remote campus/remote work, distance learning, collaboration applications and more. Investment Protection You Can Depend On NEC s integrated solutions provide you with a dependable migration path that ensures your systems will keep pace with the changing IT needs of your valuable faculty, students and staff. NEC customers have the peace of mind that comes with knowing that the value of their communications systems will be protected in the present and the future. At NEC, we are committed to supporting our loyal customers, and providing them with a lower TCO over the long haul. NEC Green Initiatives Green Looks Good on Everyone NEC Corporation adopted its first company-wide environmental policy in 1969 and has publicly committed itself to reducing its net-impact CO2 footprint to zero by NEC Unified Solutions is continually introducing new products that are both power efficient and compliant with RoHS green manufacturing standards. NEC also has several forestation programs, one of which is Ecotonoha, where NEC will propagate at least 750 acres of trees on Kangaroo Island in Australia; the number of trees planted increases as online dialogue entries are submitted at

4 NEC Higher Education Solutions reach every corner of the campus and nurture a cohesive community.

5 NEC Solutions Meet the Diverse Needs of Today s Campus Student Services NEC Student Services are vital to the digital generation student experience, providing fluid access to information, media, resources, people and events throughout the campus, using a variety of devices from smart phones and PDAs to wireless notebooks and interactive displays. Campus communications and information systems allow broadcast messaging and digital signage to proactively reach students, visitors, faculty and staff at every corner of the campus for event promotion, special announcements and emergency notifications. They also provide access to audio-text libraries with course descriptions, cafeteria menus and event schedules. Self-service touch screens provide students and visitors quick access to campus maps, directions and information. With the integration of a softphone and a keyboard interface, students can call the bookstore to see if a book is in stock, reserve a library book or order tickets for an upcoming campus event. Contact centers open multiple media channels to students, alumni, faculty, staff and community members. They provide call routing and handling for directory assistance, help-lines and department-specific assistance with services such as admissions, registration and financial aid. School merchandise from the campus bookstore and event tickets from the box office can be purchased conveniently and easily with contact center technology. Integrated student communications services with phone, voice mail and network connectivity offer residential students the features of a PBX and the ease-of-use of a home phone, and generates recurring revenue. Student access to thin clients provides a mobile, secure computer and communications connection from anywhere on campus. Unified messaging, and voice mail keep faculty and students conveniently in contact, improving productivity and building better relationships. Learning Technologies NEC s Learning Technologies solutions extend your campus beyond its traditional borders, nurturing innovation and making education accessible at any location. Courses can be standardized across multiple campuses, reaching underserved populations and creating new distance learning tuition revenue. Classroom learning solutions enhance the learning experience with wireless LAN for voice and data. Projection, plasma and LCD displays provide high visibility and interaction using video and multimedia. Distance learning and remote instruction extends instruction beyond the classroom with video conferencing, streaming video, collaboration, web office and file sharing. Student-faculty communications continue outside classroom hours voice messaging broadcasts class announcements, while unified communications integrates into business processes via access to course management systems. Class-on-demand augments scheduled class sessions with video recorded classes or supplemental material to facilitate review and study, time-shifting and absentee make-ups. Playback can be scheduled or stream-on-demand. Secure classroom network access, provided by a robust, multimedia thin client platform with policy-based security enforcement can be used with any network or wireless connection. In the classroom, this solution provides centralized application access for classroom simulations and collaborative projects. In the lab, it creates mobility and access to user-specific applications like IP telephony, CAD and medical imaging. The mobile/virtual classroom is a comprehensive, self-contained wireless voice, data and video communications solution. This two-way, highspeed satellite access enables quick and easy deployment of remote Internet and voice capabilities for mobile/virtual classroom in the field, athletic tournaments and special events. It can also support an ad-hoc network for disaster recovery operations, making it also a key component of NEC s Campus Safety solutions. Classroom display technologies are integral tools to facilitate student interaction and increased learning efficiencies. Dynamic display of information with real-time source control enhances subject matter retention.

6 Role-Based Communications NEC s Role-Based Communications solutions simplify individual communications for busy staff and faculty by integrating phone calls, text and audio messages into a personal communication center. Benefits include improved staff responsiveness, reduced operator load and expense, scalability, better caller satisfaction and a dynamic, collaborative environment. Unified communications breaks down the communication silos between separate products such as: voice, , Wi-Fi, video, cellular, IM, web conferencing, unified messaging, calendar functions and more. The result is an integrated, intelligent, communications experience that empowers faculty and staff to spend more time being productive. A virtual telephone operator uses speech recognition and voice prompts to automatically transfer the caller to the requested party, service or location without searching for phone numbers or waiting to speak to a live operator. Intelligent call management features advanced call-processing capabilities, improved caller response time, access to voice mail and from either mailbox, and group call forwarding. The solution also allows attendants to efficiently manage and organize information and tasks, reducing time and expense. A thin client enables dynamic, robust and secure connections, allowing staff to access any of their communications and computing from anywhere on campus including VoIP telephone systems and wireless networks. Mobility Busy schedules keep both students and faculty on the move. NEC s Mobility solutions keep everyone productive by facilitating the easy exchange of information and ideas. Remote network connections encourage collaboration between academic colleagues and corporate partners across campus, from home and around the world seamlessly. Mobility solutions let users roam the campus while communicating via a secure, campus-wide wireless mesh network. This high-performance Wi-Fi network is easy to manage and scale, lowering infrastructure and operating costs. Further, NEC s softphone application can turn any laptop into a telephone with desk-phone features. A mobile client extends desktop telephony and messaging functionality to mobile devices, and incorporates wireless LAN (WLAN) and cellular into a customized, userfriendly mobile format. A rich, time-saving feature set includes: seamless transfer of calls to/from desktop and mobile devices; click-to-call from campus directories; call screening/accept/forward to voic ; visual voic list; and fully automated presence. Collaboration suites let users work together when and where they want, with video conferencing, web office and file sharing. Fault-tolerant servers are available to support complex projects with maximum availability and performance. Remote work solutions allow educators, staff, collaborators and students to be productive away from campus with a personal communications portal. Unified messaging provides remote access to and calendar, text-to-speech and IVR message management. Remote campus locations can be transparently integrated with the main campus network to virtually connect users at satellite facilities, including remote wireless access points and IP phones with survivable remote media gateway.

7 Fund Raising & Revenue Generation NEC s Fund Raising & Revenue Generation solutions offer flexible and cost-effective options to boost fund raising activities and provide new revenue streams. Dynamic digital signage and interactive displays keep students, visitors, faculty and staff aware of promotional offers, announcements, events and emergencies. Campuses can take advantage of new revenue opportunities by leasing advertising space to local vendors. Digital touch-screen signage solution features self-service, flat-panel touch screens. Students and visitors can access available services, maps and directions, or order tickets and buy books. Inbound and outbound contact centers open multiple media channels to support fund raising and events. Reach more potential donors in less time with this flexible, cost-effective solution. Campus Safety In any emergency or crisis, preparation is critical and every second counts. NEC s Campus Safety solutions enable quick response in an organized manner, and provide tools to mitigate threatening situations. Emergency Campus Notification (ECN) creates a centralized command center for alerting and notifying groups of individuals by a variety of methods including phone, pager, or digital signage. Instant notification to first responders enables quick response and can decrease potential or further emergencies. Notification can also reach off-campus groups, such as news media, making it easy to keep the community informed. 911 Alert reduces response time by directing emergency personnel to the caller s exact location. Multiple notifications are available, including mobile and wireless devices, voice and group calls, network messenger, LED board, audible alarm and strobe light devices. Location tracking solutions, based on RFID technology, offer real-time visibility of assets, people and secure areas over Wi-Fi networks. Highly accurate tracking can prevent asset losses and monitor location of visitors. An RFID tag with an emergency button allows users to notify campus security in threatening situations. A mobile voice and data unit provides 2-way, high-speed satellite access to support an ad-hoc network for disaster recovery operations. Network Elements A cyberinfrastructure is the foundation of the campus communications system, and NEC provides a host of services and support to ensure the security, performance and efficiency of your network. IP communications delivers next-generation, open standards-based solutions that provide campuses the capability of offering advanced applications and the flexibility for growth while creating new ways of increasing efficiency and reducing costs. Managed services proactively monitor server applications, network devices and IP voice quality, and provide hardware and software maintenance, freeing staff to handle important projects. Network security services employ security policy development and awareness programs, vulnerability assessments, firewall and VPN solutions and remote security monitoring to create a secure network. Centralized management provides a single point of administration for your entire NEC communications solution, minimizing training and making real-time access available. Fault tolerant servers achieves continuous availability and unprecedented system integrity through full system redundancy. Scalable grid storage provides disk-to-disk back-up to address the increasing complexities for storing, protecting, and managing information.

8 UNIVERGE360 is NEC s approach to unifying business communications. It places people at the center of communications and delivers on an organization s needs by uniting infrastructure, communications and business. For more information, visit necunified.com About NEC Unified Solutions, Inc. NEC Unified Solutions helps companies unify their business through innovative software, applications, development tools, and services. NEC offers a complete portfolio for unified communications, wireless, voice, data and managed services, as well as systems integration and application development. NEC Unified Solutions, a wholly owned subsidiary of NEC Corporation of America, serves Fortune 1000, as well as small to mid-sized businesses across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit v NEC Corporation. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All trademarks identified with or are registered trademarks or trademarks respectively. Models may vary for each country. Please refer to your local NEC representatives for further details.