REVENUE VALUE CHAIN INDEX

Transcription

1 REVENUE VALUE CHAIN

2 REVENUE VALUE CHAIN INDEX Customer database Communication Property database Technical Losses & Non technical By Laws, Policy & Procedures REVENUE ENHANCEMENT Metered Services Billing Institutional Readiness Receipting Credit Control & Debt Collection

3 CUSTOMER DATA? Individuals ID No and or Passport No. incl. Copies Postal Address in SA Residing address Domicilium Spouse details/ Living Partner Previous address outside Municipality Employers Details Look at S115 and ensure processing and delivery documents are possible. 3

4 CUSTOMER DATA? Companies PTY (Ltd) inclusive of Share Block s ID No and or Passport No. incl. Copies all Directors Postal Address in SA all Directors Residing address all Directors Domcilium all Directors Resolution Board who represent Comp Previous address outside Municipality all Directors Ensure Company is not deregistered CIPC registration document 4

5 CUSTOMER DATA? Trusts Letter of Authority ID No and or Passport No. incl. Copies all Trustees Postal Address in SA all Trustees Residing address all Trustees Domcilium all Trustees Resolution Trust who represent Trust Previous address outside Municipality all Trustees 5

6 PROPERTY DATA Deeds Dump SG dump on all plans including different layers Property Description Property Zone/ Use Separate data State Municipal Private Use GOOGLE Maps incl. Street View Approved Building Plans 8

7 MAP OF DURBAN

8 PROPERTY IN Info Midvaal Municipality

9 PROPERTY IN 2010 The property when visit in 2010 by the Valuer and now with a Value of R Info Midvaal Municipality

10 METERED SERVICES Approved tariffs Access to services including life line tariffs Meter audits Conventional especially 3phase Electricity CTs Constant on billing system Tampering Illegal Connections Location GPS coordinates Establish relationship with Magistrate Court, and Prosecutor to prosecute on theft 12

11 BILLING Exception reports Meter readings Meters issued from stock not on billing system Meters replaced but not removed from billing systems Meter inspections credit /Pre Paid Electricity Ct s Constants of meter Tampering Water Tampering with water flow devices Bypass illegal connections 13

12 BILLING Adjustments Exceptions reporting Internal Control Segregation of duties Be Aware Fraud & Corruption including Collusion Over read Billing Printing and dispatching of Mail Consider electronic mail and or Cellphone Cellphone Applications (APP) Check dormant accounts Check accounts with credit balances regularly 14

13 RECEIPTING Clear procedures Security Payment options: EFT s Credit & debit Cards Direct Debits Cash 3 rd Party Collectors Cellphone payments Internet NO CHEQUES unless Bank Guaranteed 15

14 CREDIT CONTROL Hart of the Municipality Start day when property is transferred and or Account is opened Strategies should be sound and measureable DAY 2 will explore further 16

15 INSTITUTIONAL READINESS Regular training Theory and systems Network and systems in place Integration of all systems (ERP) Meter Readings to Billing system Vending system to Billing System 17

16 BY-LAWS, POLICY AND PROCEDURES Use All Legislation to disposal MSA MFMA MPRA NCA Magistrates Court Act Sectional Titles Act Review Policy Annually Ensure By-laws give Effect to Policy Proper Procedure Manuals Proper set of delegated authority Keep abreast of judgments impacting on Credit Control 18

17 TECHNICAL, NON- TECHNICAL LOSSES Technical departments need to play role Check ageing infrastructure Ensure all leaks are dealt with (Saving on Scarce Resources) Reduce water pressure Water leaks project -- *Fix residential (indigents) water leaks and install water management devices (WMD) or pre-paid water meters Balance purchases with sales on monthly basis 19

18 COMMUNICATION Use all Media options Social Media SMS/MMS Formal Media (news Papers) Pamphlets Radio Stations Ward Committees Circuit Television (Banking Halls) Cellphone App Set up Inter department meeting Potholes Cutting Verges, etc 20

19 Days Collection Period in Days Collection Period = Net Consumer Debtors Property Rates + Service Charges x 365 Norm : 30 days

20 QUESTIONS?