Enabling the City of Mississauga Workforce. Shawn Slack, IT Director & CIO Nigel Roberts, IT Manager, Digital Services & Mobility

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1 Enabling the City of Mississauga Workforce Shawn Slack, IT Director & CIO Nigel Roberts, IT Manager, Digital Services & Mobility June 9, 2014

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3 Mississauga, a young city on the cusp of something big Celebrating our 40 th anniversary Canada s sixth largest city boasts a population of more than three quarters of a million people and a business community of over 55,000 companies. Mississauga is revitalizing its downtown core, and developing its waterfront Upgrading its transit system with Light Rail Transit (LRT) and a new BRT transitway system.

4 Mississauga s brand story The City has just launched a new brand, composed of three main ingredients: welcoming world culture, naturally enriching and inspiring possibilities. Our logo is deeply rooted in the idea of growth. The open spaces in the design embody the spirit and possibility of a young city that continues to build and shape its story and future. The new Mississauga logo is a strong, open and bold logo that will communicate the excitement, diversity and promise of Mississauga s story in an innovative and unique way. The three triangles form an open, bold, modern and future focussed M.

5 In the works Leadership Team using ipads & BOX to reduce printing Windows 8.1 Tablets being evaluated as desktop / notebook replacements External Sharepoint access for both staff and vendors/consultants by year end Increasing the BYOD adoption and device support Implement Mobile Device Management Cloud based storage and hosted productivity solutions Agenda Management System

6 More starting in 2014 ATMS Advance Traffic Management System Control Centre Wireless Controllers / Access Points on Traffic Lights Desktop virtualization to support BYOC Modernization of the tools, technology, and spaces to increase the number of mobile workers Cellular / APN extending the network reach of our mobile workers

7 Consumerization of IT As consumer tools make their way into the business world, more employees are using their personal phones and tablets for work. Mississauga is the first municipality in Canada to adopt a formal BYOD policy. The BYOD policy is written such that we can adopt a BYOC component. Tomorrow s 10:45 am will be our BYOD story, by Sven Tretrop

8 BYOD Membership Update April 28, 2014 Tier 1 ($20.00) 16 Tier 2 ($30.00) 4 Tier 3 ($45.00) 59 Tier 4 (Other) 24 Reimbursed 103 Non-reimbursed 39 Reimbursed Members by Tier Tier 1 Tier 2 Tier 3 Tier 4 16% Reimbursed vs Nonreimbursed Reimbursed Non-reimbursed 23% 57% 4% 27% 73%

9 Sheridan Wireless Partnership & Wireless Mississauga Statistics We negotiated a 100M Internet Capacity from Sheridan College Graph shows Wireless Mississauga(WM) Traffic. We do not pay more when we go over the 100M. 9

10 Ice Storm 2013 Social Media During the December 2013 GTA ice storm, social media became the primary, two-way channel for sharing information. While City officials were proactive in keeping fans and followers updated, they were also receiving feedback from residents across the City. Social media is always the first way to get information out in a situation like the ice storm, says Ivana Di Millo, Director of Communications

11 Collaboration Project At Our Leadership Conference We Asked What are the top challenges you commonly experience with your documents? Collaboration 1. Duplication (22%) 2. Searching (15%) 3. High Volumes (9%) 4. Management (8%) 5. Organization & Naming Conventions (7%) 6. Multiple Versions (7%)

12 Collaboration Project What We Delivered Team, Project, & Committee Sites Microsoft Lync Office 2010 Windows 7 Collaboration Centralized Agreement Tracking System (Legal) ERM - Electronic Records Management

13 Alerts Committees :-) Projects Instant Messaging Documents eforms Collaboration Tasks Dept. Teams Business Data Calendars

14 Team Sites, Project Sites, Committee Sites Place for teams to store, manage and collaborate on their content.

15 Microsoft Lync Presence - Who is Available? Instant Messaging Secure Conferencing Internal / External Collaboration Voice / Video Online Meetings Share your Desktop & Applications

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19 Lost Time Dashboard Enable management to make more informed decisions upon lost time performance More accessible Lost Time information enabled Increase Productivity of resources

20 311 Service Centre Dashboard

21 ipads in Library Project Objectives Complement and enhance existing Library Service practices such as: Proactive Customer Service Improved Program relevancy Roving Reference Introduce digital literacy in existing programs Roving Reference

22 ipads in Library POC Scope Distributed four ipads to four library locations Preloaded Apps & Lock down devices using Apple Configurator City's ComS authenticated Wi-Fi network Identified Key Success Factors (KSF) measurements Survey results from both Customers and Staff Recommendation report Story Time Program

23 Infor Public Sector: Customized Field Mobility Solutions Custom field mobility applications for the management of: Response to Service Requests Generating new Work Orders or Service Requests Preventative and Demand Work Order driven maintenance of City assets Reporting of labour, materials and equipment use Updating Asset information and performing Asset Inspections Updating costs back to contracts

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26 Hardware and Access Wide range of devices including netbooks, Toughbook's and tablets. Facilities Maintenance mobility tool is our first application designed for touchscreen use. Applications are store and forward designed and can be used in either a disconnected or connected mode. All devices connect using our Staff Wireless network. Our 4 th Infor Mobility application is slated to be deployed July 2014 and will include the ability to Geo-locate assets in the field.

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28 Providing IT Support to a Mobile Workforce Providing IT support to staff without a desk or telephone can be challenging. Microsoft Lync leveraged to provide IT support We can chat, call, video, or screen share anytime and anywhere! Lync allows IT staff to tag employees in the field and be notified when they come online to help with issues they have placed a Helpdesk about. Can communicate with a group of staff that we were previously unable to contact in the field.

29 What s Next Modernization of IT Service Delivery Mobile Development Framework and Governance Internal App Store Infrastructure improvements to support any trusted device for a consistent seamless user experience Leveraging the cloud for mobile workers ie: BOX, Sharepoint, OneDrive

30 Thank You /Q & A