Getting Started with Newegg

Transcription

1 Marketplaces Webinar Series: Getting Started with Newegg Part 2

2 Notes & Reminders This Webinar has been Recorded. You can expect a follow up in several days that contains a link to the recording. Ask a Question via the Question Console You can type your questions into the Question Console and we will address them at the end of the session.

3 Overview: Selling on Newegg Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds 3

4 Review: Newegg Prerequistes Create your seller account Go to Provide supporting documents W-9, Bank account info Applicable Insurance Request your Newegg API Key Send an to Verify that your manufacturers are supported by Newegg View the list of available manufacturers Send Request to Newegg at for any manufacturers that need to be added 4

5 Review: Newegg Listing Guidelines Download the Sub Category ID Spreadsheet Download spreadsheet at the following URL: Verify that your category does not have any restrictions Take note of the Sub Category ID value (Optional) Reference Newegg s Listing Guidelines Download the Batch Item Upload Templates on Newegg Prepare your Inventory Create attributes, business rules or lookup lists as needed 5

6 Review: Newegg Settings Provide Credentials Marketplaces > Newegg > Settings Select a Label Designate Quantity Feed Status 6

7 Review: Newegg Template Static Text Inventory Field Business Rule Lookup List 7

8 Review: Communication Frequency Changes to Product Details Update Within 8 hours of change in ChannelAdvisor Newegg May take an additional 6 hours to respond Quantity Update 30 minutes Order Retrieval Within 10 minutes after being made available from Newegg Shipping/Refund/ Cancellation Notification 10 minutes Withdrawal Product Listings 1 hour 8

9 Getting Started with Newegg Webinar Series Register for and view recordings of all webinars at the Webinar Learning Series page of the Strategy and Support Center Getting Started with Newegg (Part 1) How to setup your Newegg seller account An overview of Newegg's listing requirements Best practices for completing the Newegg template in ChannelAdvisor Getting Started with Newegg (Part 2) Overview of Newegg Dashboard and Product Status views Common Newegg listing errors and resolution tips Overview of the post sales process

10 Overview: Selling on Newegg Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds 10

11 Newegg Dashboard: Dashboard Layout Sales and Order History Marketplaces > Newegg > Products > Overview Top-performing Products Orders Ready to Ship Settings and Feed Status Account Messages 11

12 Overview: Selling on Newegg Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds 12

13 Product Status View Search for Products by SKU or Title Marketplaces > Newegg > Products > Product Status Sort by Newegg Listing Sync Status Sort for SKUs based on multiple criteria Edit Individual SKUs View error details Export items to a spreadsheet 13

14 Product Sync Status: ChannelAdvisor Successfully Listed Pending System Processing Listed with Update Error Unlisted with Error 14

15 Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds 15 Overview: Selling on Newegg Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds

16 Resolving Newegg Errors: Resolution Process Product Status View Read the error description Posting Template Required Fields Mapped Business Rules and Lookup Lists Inventory Data Required Attributes Required Values 16

17 Resolving Newegg Errors: Common Errors UPC/MPN Mismatch Manufacturer/Brand is not supported Required Field Missing Invalid Value Invalid Length MSRP is less then regular price Only basic HTML allowed 17

18 Resolving Newegg Errors: Common Errors Error: UPC or MPN value sent does not match the value on Newegg Resolution: Verify your UPC and MPN values If correct notify Newegg If incorrect update your data 18

19 Resolving Newegg Errors: Common Errors Error: Manufacturer/Brand value is not supported by Newegg Resolution: Verify that brand is supported by Newegg If not contact Newegg and ask that it be added. 19

20 Resolving Newegg Errors: Common Errors Error: Required Field Missing Resolution: Reference the Batch Item Update Creation Template and verify that all required fields have been mapped on the Newegg Template 20

21 Resolving Newegg Errors: Common Errors Error: Invalid Value Resolution: Reference the Batch Item Update Creation Template and verify that all values being sent are valid Newegg values 21

22 Resolving Newegg Errors: Common Errors Error: Invalid Length Resolution: Reference the Batch Item Update Creation Template and verify that all values being sent are within the character limitations allowed by Newegg 22

23 Resolving Newegg Errors: Common Errors Error: MSRP is less then selling price Resolution: Insure that your values for MSRP are greater then your selling price 23

24 Resolving Newegg Errors: Common Errors Error: Only simple HTML tags without any inline attributes are allowed in Product Descriptions. Resolution: Only the following HTML tags are allowed: <ol>,<ul>, <li>,<br>, <p>, <b>, <i>, <u>, <em>, <strong>, <sub>, <sup>. Remove all other tags or strip all HTML using a business rule 24

25 Resolving Newegg Errors: Tips Resolve High Level Errors First Read the Detailed Information Map to all Required Fields Map to Desired Fields Send Valid Newegg Values Send UPCs Don t Send Complex HTML 25

26 Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds 26 Overview: Selling on Newegg Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds Part 1 Review Newegg Dashboard Product Status View Common Listing Errors Order Fulfillment and Refunds

27 Order Fulfillment: Process Orders imported into ChannelAdvisor Orders are fulfilled by seller Tracking information is sent to Newegg Seller processes refunds 27

28 Order Fulfillment: Send Tracking Information Method 1: Manually via the User Interface For few orders Method 2: In bulk via Spreadsheet For many orders Method 3: Automatically via API Development resources needed.( nneladvisor.com/chann eladvisor-developernetwork) 28

29 Order Fulfillment: Processing Refunds 29

30 Who do I contact at Newegg? datafeeds@newegg.com 30

31 Getting Started with Newegg Webinar Series Register for and view recordings of all webinars at the Webinar Learning Series page of the Strategy and Support Center Getting Started with Newegg (Part 1) How to setup your Newegg seller account An overview of Newegg's listing requirements Best practices for completing the Newegg template in ChannelAdvisor Getting Started with Newegg (Part 2) Overview of Newegg Dashboard and Product Status views Common Newegg listing errors and resolution tips Overview of the post sales process

32 Resources: Newegg Getting Started Guide 32

33 Questions? Please type your questions into the Question Console. We will cover as many questions as time allows.

34 Webinar Follow Up Follow up Sent in a few days Recording of Today s Webinar Available in follow-up and on the SSC Follow Up Survey We welcome your feedback and suggestions

35 Marketplaces Webinar Series: Getting Started with Newegg Part 2