It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.

Transcription

1 It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. Charles Darwin

2 Mission Veritas will become the wind under the wings of tomorrow s commercial giants by: Creating a nationwide Service Network through a combination of direct and partner presence by Designing and delivering solutions that will give tangible returns on the client s infrastructure investments. Enabling excellence by pursuing opportunities in the service vertical (VeriServe) and creating entrepreneurial partners across the nation. Delivering innovatively simple solutions accurately, promptly and cost-effectively. Vision Veritas will raise the bar on Customer Delight while enabling growth in the client s business by becoming the Most Preferred Organisation to Work With for our Employees and Partners.

3 Milestones May 2012 Inauguration and commencement of operations Over 4000 ATMs in 25 States across the country (within 15 months of operations) Field strength on payroll: 200+ Field strength on contract: helpdesk centres, with 40+ agents (+5 team leaders) Head Office in Mumbai; Branches (6) - HO + Mumbai, Delhi, Hyderabad, Cochin, Chennai & Kolkata 300+ hubs across 25 states in the country 3

4 Retail Sector is estimated to grow at over CAGR 15% over the next 7 years to reach lakh cr by 2020 Estimated share of the organized sector is 5% of the Retail Sector (8.80 lakh crs) Assuming ~50% of the above transactions in cash - will give 4.40 lakh crs of sales per annum A mere 20% share of the above sales in organized sector could grow up to over 240 crs a day of ATM withdrawals (0.88 lakh crores p.a.) Source: McKinsey Global Institute (MGI) 900, , , , , , , , ,000 - Potential Growth of Withdrawals ( INR Crores) % Organised Retail 50% of Cash Sales 20% ATM Withdrawals Higher earnings Y-o-Y (estimated at over 15%) Higher number of ATM cards coming into circulation Aggressive expansion plans of organized retail players growing at over 40% Y-o-Y 4

5 ATM installation estimated to grow at 25% (CAGR); 2,95,000 ATMs by the year 2017 RBI directive to increase the penetration in the rural sector RBI permission for free multi-bank access to ATMs Aggressive expansion plans of banks 1,21,500 * Annual Growth - 5 Years (No. of ATMs) 152, , , , * As of Jun 2013 ATMs *A study cosponsored by ATM Marketplace and the ATM Industry Association indicates this to happen within the next three years by the year

6 The 1 st year target was 4,500 ATMs (4%) of the installed base of (about) 122,000 ATMs Veritas plans to increase this to 12% of the estimated 295,000 ATM scheduled to be installed by year 2017, i.e. 35,000 ATMs Even a mere 5% share of the 2,95,000 installed base would give Veritas at least ATMs 121,500 Annual Growth - 5 Years (Minimum Potential No. of ATMs) 152, , , ,000 59,200 47,400 24,300 30,400 38,000 6,075 7,600 9,500 11,850 14, ATMs Banks Veritas 6

7 Veritas Infratech offers IT Solutions and Services are specifically designed for the unique needs of organisations, offering reduced cost and increased productivity and enabling them to focus on their core competencies. VeriServe Basic Installation Services (BIS) Warranty & Post-warranty (AMC) Services Incident Management Services (IMS) Remote Infrastructure Management Services (RIMS) System Integration Services (SIS) ATM & POS Services - Complete ATM Estate Management Support First Level Maintenance (FLM) Site Maintenance and Cleaning Services (SMCS) Second Level Maintenance (SLM) POS Installation & Support. Non-AMC, Chargeable Activities Site Audit, Installations of new ATMs & Security Systems Spares Management 7

8 Veritas Infratech offers IT Solutions and Services are specifically designed for the unique needs of organisations, offering reduced cost and increased productivity and enabling them to focus on their core competencies. Security Management Services Installation and Support of CCTV & Biometrics Image Audit Image Retrieval & Capture Incident Support Replacement of Camera, DVR & Other Security products Chargeable Activities Finger and Door Locks Access Control DVSS Activity Software up gradation and installations Installation and support of video door phone 8

9 Veritas Infratech offers IT Solutions and Services are specifically designed for the unique needs of organisations, offering reduced cost and increased productivity and enabling them to focus on their core competencies. Human Talent Resourcing Services Right person for the right job is the principle Veritas works on Veritas offers skilled, verified and qualified human talent for on-site and/or off-site needs VeriSource Customised Dedicated Incident Management Services 24/7/365 helpdesk resourcing and management Dedicated Resources and Managers Dedicated & Qualified Field Resources Dedicated workspaces/stations for Client s Helpdesk at Veritas premises Complete outsourcing of Helpdesk Operation to Veritas premises On-site and Off-site service delivery model Veritas offers skilled, verified and qualified human talent for on-site and/or off-site needs Security Check Compliance 9

10 Incident Management Call Reported at Veritas IMD Assisted Remote Support Offered Field Resource Assigned Call Closure SOW under Veritas Non-SOW Incidents Forwarded to Respective Vendor Follow up with the Vendor Incident Managed Delay / Inability by Vendor to be Reported to Client Total Incident Management Incident detection and recording Classification and initial support Investigation and diagnosis Resolution and recovery Manage Vendors - communication & follow-ups Incident Closure Complete MIS on all Incidents Real-time and Accurate Updates on Incidents Ownership Monitoring Tracking Communicating (monitoring the progress of the resolution of the incident and keeping those who are affected by the incident up-to-date with the status) 10

11 Automatic Teller Machine (ATM) Repair and Maintenance Service First Line Maintenance (FLM) Services Top Hatch Calls / ATM Down / Card-reader Fatal / Replacement of Consumables Site Repairs and Maintenance Services (SRMS) Janitorial Work / Fortnightly Deep Cleaning / Bi-annual Pest Control Second Line Maintenance (SLM) Services Replacement of Defective Parts / Software Installations & Upgrades / Preventive Maintenance Non-AMC, Chargeable Activities Preventive Maintenance / Software Installation & Upgrades / Cassette Replacement / Lock Replacements / ATM Vault-related Calls Site Audit, Installations of new ATMs & Security Systems 11

12 FLM Services FLM Call Veritas Web Portal System Assigns Incident to FR FR Responds with ETA System / Principal Updated FLM Services All Top-hatch calls Veritas will log SLM calls and follow up till closure Comprehensive MIS reports will be provided Y ETA Achieved N Update Problem & Reschedule Diagnose & Resolve N Receive Tech Support Log SLM Call / Bank Dependency Y Sign off Call Report Update System & Call Closure 12

13 SLM Incident Management SLM Call Veritas Web Portal System Assigns Incident to FR FR Responds with ETA System / Principal Updated SLM Services ATM installation Software download Hardware diagnostics and replacement Preventive maintenance Y Diagnose & Resolve ETA Achieved N N Update Problem & Reschedule Receive Tech Support Call Suspension (for various reasons) Y Sign off Call Report Update System & Call Closure 13

14 Optimization through better resource and human-productivity management High manpower (skilled and semi-skilled) management cost & high operational cost due personnel on payroll Will provide the full-basket of services FLM- SMCS-SLM-FMS-AMC-Installation-Repairs Do not have service providers who offer all other Non-cash services / ITES Solutions/Services Offer services in remote and isolated locations through cost-effective local resources Reach into remote and isolated locations high iteration results in regular interruptions of service delivery to customers 14

15 East /North East West North South Central Arunachal Pradesh Assam Manipur Meghalaya Maharashtra Gujarat Rajasthan Delhi Haryana Himachal Pradesh Jammu & Kashmir Andhra Pradesh Karnataka Kerala Tamil Nadu Chhattisgarh Madhya Pradesh Mizoram Uttarakhand Nagaland Uttar Pradesh Tripura West Bengal Odisha Bihar 15

16 Veritas success will be founded on our being PROCESS driven rather than PERSON dependant. vs Years of experience has helped us in proactively identifying bottle-necks and wastage points Minimal interference reduces the number of variables and chances of errors Resources utilisation is optimised and productivity is improved People dependant systems are prone to personal or group disruptions 16

17 Web-based and available to customer, providing real-time interface Simple interface, with almost all requisite data offered as drop-down menu Each incident is Time-stamped with ETA of Response Field engineers receive and update incident status in real-time Real-time alerts provided on mobile phones and Escalation alerts can be customised to meet individual customer preferences 17

18 First Level Second Level Final Shift In-charge IMD (Support Ticket) Technician IMD Manager Manager Service Delivery Head Service Delivery 18

19 URL: http// IMS: Telephone: VERITAS INFRATECH SOLUTIONS Head Office: , Apollo Arcade, R. K. Singh Marg, Andheri East, Mumbai, MH Branches: Mumbai, Delhi, Hyderabad, Cochin, Chennai, Bangalore & Kolkata Incident Management Centres: Mumbai, Delhi, Kolkata, Hyderabad Thank You