The Enterprise of Tomorrow: The Trends That Matter for Service Providers

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1 The Enterprise of Tomorrow: The Trends That Matter for Service Providers Evan Kirchheimer Research Director, Enterprise Services Ovum Michal Harris Head of EMEA Marketing Amdocs

2 Millennial video

3 Millennials have their say: but what is the real impact for service providers? 1 Traditional apps don t meet expectations 2 66% would like to use more personal tech and apps for work Want flexibility in terms of workplace 34% of employers are not providing flexible workspaces 3 Suffering from a lack of team 4 collaboration platforms #1: Team collaboration tools are the most highly desired Connectivity is cumbersome, not mobile-first 37% are weak on mobile-first comms; Many workers have better broadband at home

4 The Ovum Top 10: making work a thing we do, not a place we go Augmented/mixed reality Security and digital identity Virtual collaboration for virtual teams Analytics Consumerization of IT The Internet of Things Automation, machine learning and AI AI Self-service </> 5G 5G and programmable networks Open APIs and programmable platforms

5 Monetization: service providers may benefit, but may also miss opportunities (again)

6 Study demographics 1,204 workers North America Asia Pacific Europe 35 and under Advanced Markets Smartphone 300 qualitative conversations with millennials 10 interviews with senior industry leaders

7 Millennials Top 3: all map to service provider assets Which of the following technologies are most likely to have a major impact on how you work? (1 least; 10 = most) 6.9 Superfast mobile BB Can telcos make the shift? 6.5 The IoT 1. Telco core: 5G/superfast BB and other superfast connectivity options promise to meet future demand. 2. Telco potential: IoT. There is an appreciation of its value but telcos are stuck at the connectivity layer. 3. Telco questionable: BI. Telcos have taken tentative steps. 5.5 Big Data/Analytics 2.0 3D Printing

8 2 nd wave consumerization: Workers think apps, but telcos retain device-centric approach Consumer apps: over 3 of 5 millennial employees use consumer apps at work without explicit IT approval Can telcos make the shift? 16% 21% 39% IT is aware, but I can do what I want I do what I want and IT doesn t know I can use them with approval from IT 1. Visibility, not just control. 2. Risk management and assessment. 24% I cannot use them and there is no approval process 3. App-centricity

9 Consumer apps: familiarity, ease, consistency Top reasons employees use consumer apps in the workplace Can telcos make the shift? More familiar than those provided by IT Easier to use than those provided by IT Same app desired for personal and business use Technology [at my company] is a nightmare. IT is run by people who don't understand needs of employees - millennial 1. The enterprise user as a consumer. Telcos must evolve segmentation. 2. Federation. Telcos are good at thinking beyond the firewall. Can they bestow credentials for stake-holders beyond the walls of one company?

10 Collaboration: App beats Apple Being in an office is great for meetings, teamwork, etc. But my most creative moments come when I'm at home or at a cafe - millennial Can telcos make the shift? 1. Collaboration is not UC: Providers will need to move beyond thinking of UC as voice-based. 2. The office remains important: Mobility also occurs in the office. Do telcos have the right local network and applications skills? Collaboration tops list of tools employees want most (topmost) 9% 18% 7% 7% Team collaboration apps Tablets Virtual/augmented reality App store 19% 22% 19% Apple products Wearables Video conferencing

11 Security: Millennials understand its importance, but also find it cumbersome 72% But almost half said security is so restrictive, it prevents them from getting the job done Almost ¾ believe security, encryption and biometrics will have a major impact on work 45%

12 Security: But many know there s a trade-off for access Willingness to share data for better access Social media data 2.75 Application usage data 3.09 Physical location data 2.87 Security is essential, but we must avoid encumbering users. enterprise leader I'm willing to share. It has just become an easier way to function. - millennial Voice prints Retina prints Fingerprints (1=never; 5=very willing) Can telcos make the shift? 1. Invisible, seamless: Telcos have an opportunity to secure data from DC, to network, to device, to identity. 2. Analytics: a crucial behind the scenes role.

13 Everyone as a coder?: adaptable, app - centric, distributed IT Millennials have a disproportionate interest in training and development than other groups. Head of Talent Would you be interested in learning to code, for example to customize collaboration tools? Don't know, 9% Can telcos make the shift? 1. Telco focus on stakeholders: market and sell as enabling IT to meet stakeholder needs. 2. Telco as enabler: secure access to development platforms. Yes, 57% No, 33%

14 Network strategy: An application - aware, user-focused approach is a must 1. Improve application performance Enterprises top 5 drivers for network investment 2. Improve network security 3. Simplify network structure 4. Run new apps on the WAN 5. Support consolidated or virtualized datacenters 78% 77% 67% 64% 61% The way we procure tech isn t about what s best for the company. It s about being for the user, not about what the CTO is looking at in his tech stack n=100 ICT decision makers in multinational corporations. Source: Ovum SD-WAN survey, 2016

15 What s a telco to do? Many options, but some constants Network workload-centric secure connectivity Orchestration becomes critical to build value in the network. The SaaS model points a way forward. Partnering for solutions many telcos are bad at this Choosing what else to do is a challenge. Even the biggest telcos can only differentiate in a handful of areas. Position and partner for others. Skills apps, PS, and solution sales skills are rare and costly Not just about who you sell to. Digital transformation of the enterprise must be mirrored within the telco.