Pacific Timesheet Sustainability Policy

Transcription

1 Pacific Timesheet Sustainability Plicy Visin We strive t deliver sftware and services t help ur custmers better achieve their wn sustainability gals, including significantly reducing their use f paper t dcument their business activities, imprving the prductivity f their emplyees and prjects. We als wrk t imprve the emplyee scheduling experience t enable their emplyees t better manage their wrk-life balance, including scheduled time ff. In additin, we deliver ur sftware t use as little energy as pssible and t minimize ur carbn ftprint. Principles Our apprach is t cntinually imprve ur peratins t use less energy, reduce the cycle times f engineering and develpment and prduct and services delivery thrugh agile develpment prcesses, and always mve ur develpments t help custmer users t leverage ur prduct features and services t their fullest extent pssible, as quickly as pssible. Imprtant Issues Pacific Timesheet manages thrugh varius nging challenges each year: Sustainability in selling and marketing ur web-based prducts and services that make the mst effective use f ur internal and ur custmers time and resurces. Develping ur new features with as great an efficiency and as little waste as pssible. Enrlling ur existing and new custmers in the use f features and services that reduce their use f paper and paper prducts, imprve internal cmmunicatins and emplyee safety, imprve emplyee mrale and limit emplyee turnver, and imprve their ability t fcus n the mst imprtant business issues t cntinually imprve their business, as well as imprving their internal prfitability. Cntinually imprving the efficiency f ur data center peratins t use the latest systems technlgies that imprve perfrmance and decrease energy usage. Cntinually imprving the efficiency and prductivity f ur prduct and services develpment t decrease develpment cycle times by using advanced agile sftware develpment methds, and the latest sftware and systems develpment tls. Cntinually imprving emplyee and custmer training using the mst mdern internal cmmunicatins methds aimed at ensuring all emplyees and stakehlders in ur firm, and ur custmer rganizatins, are kept up t speed n the mst imprtant issues, trends, tls, methds and requirements in sftware, custmer services, technical supprt and peratins. Cntinually imprving ur ability t nt nly stay cmpliant with internatinally-accepted quality and peratinal standards, but t anticipate quality and service imprvements befre they are generally required by standards bdies, gvernmental entities r industry grups.

2 Pacific Timesheet Sustainability Plicy Our Cmmitment & Scpe While it is nt always easy t influence custmers t use sustainable methds, hwever, we always wrk with them t demnstrate hw these methds can ften prduce superir perfrmance ver time. We expend significant resurces thrugh ur autmated help centers, live and nline vide trainings, meetings and ther sessins t encurage that they adpt and use features that imprve their rganizatinal management, dcumentatin f key activities and imprve efficiencies s that they can mre quickly meet their wn sustainability gals. As well, Pacific Timesheet is always in search f key vendrs that manage their wn peratins tward key sustainability gals and higher-quality, mre efficient and prductive prduct and service develpment strategies. Objectives Pacific Timesheet s sustainability plicy is driving virtually every area f ur business t imprve efficiency, reduce ur cmpany s carbn ftprint, and imprve the tls we prvide ur custmers t imprve the sustainability f their businesses. Pacific Timesheet cmmits t driving ur sustainability plicy in the fllwing ways: Use f Technlgy t Prmte Mre Sustainable Data Center Operatins Cntinued investment and deplyment f advanced virtualizatin technlgy t allcate and reallcate server resurces instantaneusly t peak usage systems and away frm systems with data resurces mre r less at rest. In the last three years, Pacific Timesheet s use f and fine-tuning f the use f virtual machines has decreased energy usage by mre than 75%. Virtualizatin technlgy has made the frmerly difficult and highly expense prcess f system migratin frm lder t newer mre efficient servers and systems relatively frictinless. In the future, Pacific Timesheet will cntinue t drive the migratin f custmer systems t the latest server technlgies tward becming a relatively cstless task. Pacific Timesheet data center resurces were cmpletely cnverted t SSD (slid state drives) in This cnversin cut mnthly energy cnsumptin by at least 50%. Pacific Timesheet plans t cntinue leveraging advances in virtualizatin technlgy, server and ther technlgies, and its ability t mre quickly upgrade its investments in mre energy efficient capital equipment, t further reduce its energy cnsumptin by at least 50% ver the next five years. Use f Cmmunicatins Technlgy t Prmte Sustainable Sales and Marketing Operatins Pacific Timesheet s web-based sftware and slutins make it pssible t sell and supprt highly cmplex custmer systems with little r n air r grund travel. In additin, while many ld-schl ERP-style-vendr sftware sales methds have been knwn fr flying large teams f applicatin specialists and ther pre-sales resurces acrss the cuntry t client lcatins fr pre-sales meetings, Pacific Timesheet s web-based apprach leverages mre time and energy efficient nline meeting tls fr pre-sales and nging supprt meetings with custmers. As such, Pacific Timesheet s internal resurces, if need be, can virtually attend these meetings withut creating the carbn ftprint f air and grund travel, as well as eliminating the cst, expense, inefficiency and wear and tear f business travel n these resurces. With this sales and supprt mdel, Pacific Timesheet has 2

3 Pacific Timesheet Sustainability Plicy develped its rganizatin t be able t rapidly surge resurces tward t the reslutin f custmer questins and issues. Over time, Pacific Timesheet has becme mre and mre aligned with frward-lking custmers whse methds f business cmmunicatins and vendr evaluatin is mre in line with hw the relatinship will perate nce they becme a custmer. In effect, an apprach that will be mre sustainable ver the life the custmer-vendr relatinship. Pacific Timesheet s sustainability plicies have smetimes required pushing back n custmers wh, in ur view, unnecessarily require ur flying in multiple resurces t shw the flag fr prly planned meetings. Over the past five years, Pacific Timesheet n lnger respnds t every early stage RFIs r RFPs with in persn meetings. This requires careful evaluatin f the custmer, and if we cnclude it is an early-stage research exercise that culd be accmplished mre efficiently using virtual meetings, we will demur n attending in persn meetings, and prpsal the use f ne r mre easier-t-schedule nline meetings as a better alternative. Pacific Timesheet s use f virtual meeting technlgy, screen and dcument sharing, advanced surce cde cntrl, clud-based test systems, quality assurance testing and ther tls, will cntinue t supprt ur directin tward a mre decentralized wrkfrce, allwing sales, technical services, implementatin and develpment staff t wrk remtely frm within their cmmunities, reducing r eliminating cmmute times. We believe that wrking and cmmunicating this way internally, and with ur custmers, allws us t recruit and retain the best resurces in ur industry and prvide ur custmers with higher-quality prducts and services. Pacific Timesheet will als cntinue t prmte the use f varius emplyee wrk schedules, including the 980-cmpressed wrk week schedule, t allw emplyees t reduce the number f cmmute days as well as imprving their wrk-life balance. Use f Sftware Installatin and Remte Admin Tls t Prmte Sustainable Implementatin and Technical Services/Supprt Operatins When larger custmers chse Pacific Timesheet s n-premise lcally-hsted web-based sftware, we prvide advanced installatin utilities that, when used by in-huse IT resurces, can be installed n any perating system r relatinal database in ten minutes. This technlgy eliminates the need fr Pacific Timesheet resurces t fly in t cmplete this task. In fact, if custmers chse t hst Pacific Timesheet sftware lcally, we require that they have the IT resurces t cmplete the installatin using these tls themselves. All supprt f the Pacific Timesheet applicatin and database hsted n custmer sites are cnducted remtely using nline meeting tls, remte admin tls (when needed in rare cases), r securely prviding a cpy f the custmer database (if needed in even mre rare cases). Beside radically reducing the carbn ftprint f remte installatin and nging technical services and supprt, the respnse and reslutin times f Pacific Timesheet is up t twenty times faster than traditinal methds. In the past tw years, Pacific Timesheet system self-diagnstic tls have allwed ur selfhsted sftware custmers t be alerted t system errrs, data r ntificatin issues that might arise with recmmended actins suggested. Use f Minimum-System-Size Requirements t Prmte Efficient Use f System Resurces Sme f Pacific Timesheet s cmpetitrs cntinue t sell black-bxed self-hsted systems that they cmpletely supprt fr the custmer by charging excessive sftware maintenance 3

4 Pacific Timesheet Sustainability Plicy fees and prviding expensive resurces t cme n site t perfrm rudimentary tasks such as upgrades r minr updates. Pacific Timesheet will nt sell t r service any custmer, n matter what they are willing t pay, self-hsted sftware with less than 300 users. There are several strng ratinales fr this plicy This plicy prmtes the mst energy-efficient custmer use f applicatin and server systems hsting Pacific Timesheet. Additinally, where custmers themselves d nt utilize virtual server technlgy in their wn hsting peratins, we require that they use ur clud services instead. When custmers with smaller systems hst their systems using Pacific Timesheet clud services we end up with an utcme that prmtes greater sustainability. Over time, Pacific Timesheet will be in cntrl f imprving system prductivity, imprving system perfrmance and reducing energy usage. Pacific Timesheet always requires custmers withut lcal n-site IT resurces, and wh d nt meet ur minimum system size requirements, t use ur clud services nly. Use f Advanced Custmer Relatinship Management and Supprt Systems t Prmte Sustainable Custmer Knwledge Transfer, Training and Use f Valuable Prduct and Service Features Pacific Timesheet s recently-updated its custmer help center allws custmers t fllw and be ntified abut the latest tech ntes and features that they can enable fr their systems t imprve efficiency, reduce the use f paper, imprve emplyee cmmunicatin, safety and mre accurately recrd emplyee and cmpany activity t imprve perfrmance. Advanced lgging and analysis features f custmer cases, prduct r prduct feature requests, updates n status changes, fixes and new features and updates, allws ur rapid agile develpment and service rganizatin t deliver truly utstanding and rapid supprt t ur custmers while ensuring that they leverage the capabilities and features f ur prduct and services t help them better achieve their wn cmpany s sustainability and business gals. Advanced custmer cmmunicatins prvide up t the minute updates n the prgress tward and reslutin f any custmer issues regarding Pacific Timesheet sftware, prducts r services. Reprting 1. We publish an updated versin f Pacific Timesheet s Sustainability Plicy each year fr viewing by custmers, vendrs and the public t shw prgress n ur gals. 2. Internal executive reviews f ur sustainability gals are held annually as part f ur management and strategic planning. 3. Management reviews are held quarterly in varius areas f ur peratins, and sustainability gals are included in thse reviews. This includes reviews f updates and new features prvided by key vendr tls that we use t facilitate cntinual imprvement f ur peratins and meeting the gals f ur sustainability plicy. 4

5 Pacific Timesheet Sustainability Plicy Questins fr Pacific Timesheet Any questins, cmments r suggestins abut the Pacific Timesheet sustainability plicy can be submitted as a case n ur supprt site at: Pacific Timesheet will fllw up with any infrmatin r answers yu might need, r hw we plan t address any issues r cncerns yu might have. 5