CIO Intelligence. André Kingham Head of Industry Marketing Richard Seery Program Manager ITMS, Strategy SAS EMEA

Transcription

1 CIO Intelligence André Kingham Head of Industry Marketing Richard Seery Program Manager ITMS, Strategy SAS EMEA

2 The CIO Agenda Chris Sporleder Executive Director Operations (COO) SAS Germany

3 Top 10 IS Management Priorities in Strategizing for IS/business linkage 2 Providing leadership and guidance for the board/executive 3 Demonstrating business value of IS 4 Developing the IS senior management team 5 Reducing total IT costs 6 Strengthening program/project prioritization and management 7 Tightening security and privacy safeguards 8 Developing e-enabling IT architectures 9 Attracting, nurturing and sustaining IS resources 10 Reducing IT complexity 3 Source:GartnerEXP (March 2002)

4 to keep it short: The CIO Agenda! Managing the IT efficiently & effectively! driving Business through IT innovation 4

5 The IT Ecosystem Configurationmanagement Information InformationCustomers IT IT-Management Information Information Helpdesk 5 Changemanagement Systemmanagement Assetmanagement Performancemanagement

6 Managing the IT the IT Ecosystem! Resources! Staff / Consultants! Hardware / Software / Data Environment! Customers! Internal! External! Vendors! Stakeholders 6

7 Managing the IT Main Tasks! Manage IT Customers! Service & Service Level Management! Manage IT Organisation! Human Capital Management! Production & Capacity Management! Financial Controlling, Planning & Budgetting! Accounting / Chargeback! Manage IT Vendors! Supplier Relationship Management 7

8 Managing the IT IT Management Solutions Manage IT Customers: Service / Service Level Management Manage IT Organisation: Production & Capacity Management Financial Controlling/Planning/Budgetting Accounting/Chargeback Manage IT Vendors Supplier Relationship Management 8

9 Managing the IT IT Management Solutions IT Management Solutions are about:! Living the IT-Strategy! Deriving action and profit from the knowledge of performance indicators! Recognizing potential for optimization and further savings! Managing the IT investment portfolio! Systematic planning and controlling of IT Projects, of IT Services and of the IT Infrastructure! Managing personnel resources to best meet the strategic requirements 9

10 Managing the IT Managing the IT means: managing a company! Managing a company means: Defining, Communicating & Measuring Strategy & Actions! 10

11 Managing the IT the IT Scorecard! Define & Communicate IT Strategies! Define & Measure IT KPIs What gets measured gets done! 11

12 Managing the IT the IT Scorecard Transformation of IT-Performance Indictators into Management processes Maximum Transparency and Consensus about IT-Strategy on all Levels Balanced View on all Perspectives (BSC)! Map IT-Management processes get managed as a network Highly actual Information through periodic and automatic Updates 12

13 The CIO Agenda!! Managing the IT efficiently & effectively! by using intelligent IT management solutions!...by defining, communicating and measuring IT Strategies and Actions! driving Business through IT innovation!...?... 13

14 Managing the Enterprise Tasks " Managing the Enterprise: " Enterprise Performance Management " Managing the Customers: " Segmentation, Retention, Cross-/Upselling,... " Managing the Organisation: " Production & Capacity Mgmt & Optimization, " Financial Controlling/Planning/Budgetting " Human Capital Management, " Sales Controlling,... " Managing the Vendors: " Supplier Relationship Management " Spend Analysis, Strategic Sourcing 14

15 Managing the Enterprise Need for Intelligence Controlling Enterprise Line MIS/EIS Department Department Department Rentention Planning Reporting Some sort of Analysis? Business Intelligence Tools in use 15

16 16 Planning Controlling Managing the Enterprise managing Intelligence Line Enterprise Department Department Department MIS/EIS Some kind of Analysis? Retention Business Questions: What ist your business value? Is it accurate? Persistent? Does it deliver intelligence thru reliable analytics? IT Questions: Do they share the same platform? Do they use the same data & do they share Metadata? Do they even TALK to each other? What does it cost to create, run and support it?

17 Driving the Business To drive the Business, you have to provide & manage Intelligence! 17

18 Managing Intelligence the four key success factors for the IT! Provide a consistent, reliable and robust Intelligence Architecture! Use Standards (Solutions)! Analytical Applications/Solutions have to have real Analytical power! Business/Enterprise Intelligence has to be an integrated approach communication and integration of Business/Enterprise Intelligence Solutions is vital! 18

19 Managing Intelligence Integration is vital! The Potential of Business/Enterprise Intelligence is still not used properly, even worse: bottom-line Profit is endangered! 19

20 Managing the Enterprise bottom-line Profit is endangered! Line Enterprise Department Department Department Business Process 20

21 Managing Intelligence bottom-line Profit is endangered! Controlling Enterprise Line MIS/EIS Communication? Department Department Department Rentention Planning Reporting Some sort of Analysis? Business Intelligence Tools in use 21

22 Managing Intelligence IT driving the Business...by providing Intelligence to the right people at the right time...by designing and enabling Intelligent Information Processes thoughout the Enterprise 22

23 Managing Intelligence the Intelligence Layer Analytical Applications Ready-to-use solutions for specific business issues Intelligence Architecture Solutions for creating, distributing and actioning of information and knowledge 23

24 24 Managing the Enterprise the Intelligence Layer Managing the Enterprise: Enterprise Performance Management Managing the Customers: Segmentation, Retention, Cross-/Upselling,... Managing the Organisation: Production & Capacity Mgmt & Optimization, Financial Controlling/Planning/Budgetting Human Capital Management, Sales Controlling,... Managing the Vendors: Supplier Relationship Management Spend Analysis, Strategic Sourcing

25 Managing Intelligence the Intelligence Architecture 25

26 Managing Intelligence the Intelligence Architecture 1. Intelligent Data Management! Extract, Transform, Load (ETL)! BI-specific Storage! Data Warehousing 26

27 Managing Intelligence the Intelligence Architecture 1. Intelligence Data Management 2. Analysis & Reporting! Query & Reporting! OLAP! Analysis! Data Mining 27

28 Managing Intelligence the Intelligence Architecture 1. Intelligence Data Management 2. Analysis & Reporting 3. Intelligence Application Integration! Metadata - Management! Use of Industry Standards! Portal 28

29 !! The CIO Agenda! Managing the IT efficiently & effectively! by using intelligent IT management solutions!...by defining, communicating and measuring IT Strategies and Actions! driving Business through IT innovation!...by applying an Intelligence Architecture to your enterprise to provide Intelligence to the right people at the right location at the right time!...by designing and enabling Intelligent Information Processes thoughout the Enterprise! simply: by providing The power to know 29

30 30 Copyright 2002, SAS Institute Inc. All rights reserved.