Network Operation 2.0: Joining the Dots for Better Decision Making. Euskaltel Group TM Forum 1

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1 Network Operation 2.0: Joining the Dots for Better Decision Making Aitor Ibarguen O&M Director Euskaltel Group Ramon Martinez Director of Services ZTE 2017 TM Forum 1

2 Euskaltel Group Briefing The leading fiber and convergence operator in complementary regions Galicia Basque + Country Market position 1 in footprint Key consolidated metrics (2015) Addressable market (population in millions) 5.0 RGUs (m): 1.89 Revenue ( m): Adj. EBITDA ( m): c c Operating cash flow ( m): c Residential RGUs ('000)s RGUs / subscriber 3P/4P Penetration ARPU ( /month) Churn Fixed penetration (1) Mobile penetration over fixed customer (2) 1, x 65.8% % 29% 77.2% Complementary fit with no market overlap and benefiting from increased size and scale Note: 1H 2015 figures. (1) Measured as residential fixed subscribers over homes passed. (2) Measured as residential fixed subscriber with mobile (excluding mobile only) over total fixed subscribers TM Forum 2

3 Euskaltel Group Briefing Service proposition Unrivalled coverage with the fastest broadband offering The speed leader with the only ultrafast broadband offering across the entire region (DOCSIS 3.0 network) Superior fiber coverage in the Basque Country and Galicia (1.7m homes passed) Wide offering of commercial speeds, ranging from 30Mbps to 350Mbps Competitive prices offering best value for money and superior service to competitors Highly attractive and competitive mobility proposition Full-service, leading MVNO Competitive and innovative tariffs to address real customer needs Largest WiFi network in the Basque Country and Galicia with more than 240k hotspots allowing for data for clients The most complete and innovative TV proposition High-quality and comprehensive content offering covering different customer groups needs with possibility of adding premium channels Enhanced offering providing a superior and differentiated user experience (PVR, VoD, TV Everywhere) Increased penetration of superior quality services (HD, catch-up TV, VOD, network PVR, start over, time shift...) Anticipating the future: Euskaltel will launch the first hybrid 4K/UHD set top box in Spain 2H2016 RGUs: 395k 2H2016 RGUs: 763k (77.2% penetration over fixed customers) Internet in the STB: Smart TV connection 2H2016 RGUs: 270k Convergent offer with a leading value proposition in Basque Country and Galicia 2017 TM Forum 3

4 Euskaltel Group Briefing Euskaltel & ZTE Strategic Alliance (Nov. 14) Network Operation 24x7 Help Desk & network monitoring 24x7 Technical Support (Back Office) Configuration management Fault management Performance management 24x7 Field maintenance Spare parts management in a multivendor scenario. ZTE technology will help Euskaltel to maintain a leader position in the Spanish Market in the next future. A new ZTE Service Center in the Basque Country for Southern Europe. 10year agreement for Managed Services, including: Engineering & construction Customer services provisioning Feasibility analysis HFC, FTTH &, LTE access networks low level design Netwok deployments (construction) Internal plant installations GIS information update ad-hoc customer projects Television Broadband Fixed Phone Mobile Phone Voice fixed lines Mobile services Broadband Internet Television other VAS For residential, business and Big account customers TM Forum 4

5 Industry trends and challenges Smart device CSP wireless & wireline services Digital economy NodeB Access Transport Core/IMS BTS enodeb BSC/RNC IP Bearer Network S1-MME S1-U MME/S-GW Gb/Iu-PS SGSN GGSN Service Boundary of Legacy CSP NOC operations Gn Gi Customer Centricity Cloudification Automation 2017 TM Forum 5

6 Network operation evolutions MS 1.0 MS 2.0 MS3.0 Build Operate Transfer Multi vendor Network Operations MBB Service & Customer Centric Operations Digital Operations Key focus Maintenance support Network quality Key focus Performance management Operation efficiency Key focus Services Quality Assurance Experience Management Value Operation Intelligent Operation Key focus ICT Integration & operation Data mining API Services Machining learning & AI Network resource control Cost reduction, quality & efficiency enhancement Value creation, CEM & MBB service quality Zero touch evolutions 2017 TM Forum 6

7 From MS1.0 to MS2.0 Key Factors Strategical -> deep inside organization Organization aspects: Specific resources + $$ Training: dedicated/ non dedicated Change management 2017 TM Forum 7

8 From MS1.0 to MS2.0 Key Factors Project: Prioritize use cases Based on painfulness, difficulty, improvement Results as a roadmap Prioritize technology Use case #1 Use case #2 Use case #4 Service Use case #3 Canonical vs convenient 2017 TM Forum 8

9 From MS1.0 to MS2.0 Key Factors Technology: Massive data gathering Massive data storage & processing (Big Data ) Quality definition: Fixed Broadband (HFC) & Mobile Broadband 2017 TM Forum 9

10 Customer Experience Oriented Evaluation BB-HFC Throughput Availability Wifi Evaluate network quality from customer perspective Intelligent correlative analysis for automatic problem localization Customer Experience Oriented Evaluation Model Availability (no service) Intelligent Problem Localization Algorithm RCA Outage Problem Localization Availability (degradation) Throughput Wifi performance Noise Congestion Wifi interference Wifi coverage Big Data Platform 2017 TM Forum 10

11 Customer Experience Oriented Evaluation - MBB No call drop Fast access No latency Evaluate network quality from customer perspective Intelligent correlative analysis for automatic problem localization Customer Experience Oriented Evaluation Model Accessibility Intelligent Problem Localization Algorithm RCA Coverage Problem Cell Localization CDR Handover Redirection Interference PCI Configure Others Big Data Platform 2017 TM Forum 11

12 User centric quality network assurance BB-HFC Optimization Areas DATA WAREHOUSE Granularity User Node CMTS Intelligent RCA & suggestions W/O integrations Automatic Resolution Verification 2017 TM Forum 12

13 User centric quality network assurance - MBB Optimization Areas MR/CDT Aggregation Algorithm Granularity User Grid (100m x100m) Area Intelligent RCA & suggestions W/O integrations Automatic Resolution Verification 2017 TM Forum 13

14 Centralized optimization analysis City 1 Analysis Opti. Opt. Dept City N Analysis Opti. City 1 Opti. Network Dept Analysis City N Opti. Benefits Flat organization improve strategy execution Top down communication Optimized use of expert resources Proactive performance management 40% Optimization Resource Reduced 2017 TM Forum 14

15 Tomorrow Never Waits Zero Touch Evolution Easy Speedy Valued Easy to Evaluate Easy to Optimize Easy to Maintain Agile Operation Fast Response Less Intervention Focus on High-value Areas Focus on High-value Users Focus on High-value Services 2017 TM Forum 15

16 Tomorrow Never Waits + Thanks 2017 TM Forum 16