Services for Banknote Processing. The full range of services for your systems

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1 Services for Banknote Processing The full range of services for your systems

2 The service principle a core component of our solution portfolio Cash centers use a variety of hardware and software products to support their processes. Seamless integration is key. After all, all these modules need to mesh together perfectly to produce a powerful solution that keeps your banknote processing operations running smoothly. End-to-end solutions to help you succeed Giesecke & Devrient (G&D) provides single products as well as complete automation solutions with software. Our end-to-end approach ensures that our customers can count on functional, reliable solutions at all times. Sustainability as a principle Service is one of the main pillars of the solutions business. That is why we offer services for every phase in the solution s lifecycle. They maintain the availability and productivity of our customers systems from their first to their last day of operation.

3 Our service reliable and customized Truly high-quality services Productivity has priority From the first day Focus on our customers do one thing: they meet your to the last needs. To maximize our service Productivity is the overriding Your requirements are at the quality, we communicate priority of every solution. Our services will support you focal point of everything we closely with our customers at That is why our service at every stage in your solu- do. Our mission is to satisfy every stage of our relation- modules and processes are tion s lifecycle. We will be your expectations quickly ship. That way, your service designed to ensure your with you every step of the and effectively. package will be perfectly systems deliver the best way from the initial tailored to your needs. possible performance for you. consultation to installation Available worldwide and regular operations to Professional service disposal. Over 1,000 skilled service technicians serve our All service and maintenance customers worldwide. work is performed by experienced field technicians. Global service presence main G&D locations for banknote processing London Munich St. Petersburg Washington Madrid Istanbul Mexico City Dubai New Delhi Shenzhen Hong Kong São Paulo Johannesburg

4 Perfect services for every phase of the partnership Service requirements change during a product s lifecycle. Each new stage brings new needs. We address these needs with a comprehensive, powerful service portfolio. Our service categories at a glance Installation and commissioning Technical support Spare parts and depot repair Training

5 Maintenance System updates Feature upgrades Service packages

6 All s well that starts well Installation and commissioning After planning your solution with you, we will professionally install and integrate it with your existing structures. Support provided by seasoned experts Perfect integration with your processes Optimum operation from the start Stringent security during start-up and relocation Putting our skills to work for you Technical support The G&D service team responds quickly and knowledgeably to all your technical needs and questions about our banknote processing systems. We also provide extensive documentation. Expert assistance in analyzing and fixing errors Exceptional problem-solving skills One phone call away via the G&D support line Less unscheduled downtime Knowledge transfer for your staff

7 Top quality from G&D Spare parts and depot repair We maintain the availability and performance of your systems worldwide with a wide range of high-quality spare parts and a world-class repair service. Tested original spare parts Superior quality standards for all repairs Guaranteed delivery times Less unscheduled downtime Knowledge is a core asset Training We can teach you everything you need to know to administer, operate, and maintain your banknote processing systems. Our application-oriented classes are held in Munich or your own offices. Acquire the knowledge needed to operate and troubleshoot your systems Trained employees boost system availability and productivity Experienced, qualified instructors teach groups and individual learners Hands-on training with original systems in real-life conditions

8 Performance meets sustainability Maintenance We keep your banknote processing systems operating at optimum performance throughout their lifecycle by systematically maintaining them. We perform routine maintenance work such as preventive and corrective maintenance as well as overhauls. Optimal system performance Professional maintenance keeps productivity high Minimize downtime and malfunctions Immediate repairs of defects and system failures Maximum protection for your investment Keep your systems up to date System updates We regularly provide software updates as well as banknote adaptations for new series or counterfeits. Investment protection through ongoing technical development Regular updates optimize the system software Process optimization and performance enhancement

9 Better performance for your systems Feature upgrades G&D offers a variety of options for upgrading the hardware, software, and sensor technology in your systems. Readily extend the current set of functions Quickly install and activate new functions as needed Maximum efficiency and reliability at all times Custom services Service packages To consistently maintain the performance and reliability of your systems, we can put together service packages tailored to your unique needs. Systematic planning of maintenance Guaranteed response times Cost control for maintenance and service See the next page for details about our care scheme.

10 Our service packages Our service packages are like our systems and solutions: we have one for every need. Our care scheme ranges from support for self-maintenance to full-service on-site care. We essentially offer three different service packages: Supported Care Classic Care Managed Care We provide specific levels of technical support if you maintain your systems and equipment yourself. We maintain your systems and equipment for you. We regularly visit your facility to perform routine work and will respond rapidly in the event of system faults. We establish a permanent presence at your facility to perform maintenance quickly and immediately depending on system utilization. We respond to faults right away and coordinate preventive maintenance with your production planning team. G&D s Remote Service You can benefit from G&D s Remote Service with our care packages, too. Employing a highly secure infrastructure, Remote Service efficiently analyzes your system s situation to maximize system availability. It enables rapid malfunction corrections, preventive maintenance based on usage, regular system updates, and informed advice on getting the most from your systems. G&D s services offer a host of benefits for you.

11 A worldwide presence Wherever you may be and whatever service you may need, you can count on G&D s worldwide network and highly skilled service team. For more information:

12 Giesecke & Devrient GmbH Prinzregentenstrasse 159 P.O. Box (Postfach) Munich GERMANY Phone: +49(0) Fax: +49(0) Giesecke & Devrient GmbH, _BR Service Portfolio_oct_E_CM_PDF