CWT AnalytIQs. Equipped to learn report. Question Categories. Frequently Asked Questions:

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1 Frequently Asked Questions: CWT AnalytIQs Equipped to learn report August Question Categories General Information Set up Content This interactive document contains the most commonly asked questions regarding CWT AnalytIQs. As new information becomes available we will add it to this document. Please also refer to the online training modules, quick reference guides, and glossary. Click on each question category on the right for a series of questions and answers to help you learn more about CWT AnalytIQs features and benefits. Hierarchy Standard & Custom Reporting (IQuery & Report IQ) Traveler Tracking & Alerts Data Benchmarking Affiliated Products & Services Partners Countries Support & Contact Information 1 CWT 2017 carlsonwagonlit.com

2 GENERAL INFORMATION What browsers are supported within CWT AnalytIQs? Internet Explorer 9 and 10, and 11 in compatibility mode are supported, along with Google, Chrome. Safari and FireFox are being reviewed for the future. SET UP What customization options are available in CWT AnalytIQs? CWT AnalytIQs has many customizable options, including your personal settings (language,currency, calendar type and airline routes to monitor) and filters (geography, hierarchy and lineof business). Custom reports and data extracts can also be easily generated to meet the user s unique needsusing IQuery and Report IQ when using the flexible filters. Additional customizations will be available as CWT AnalytIQs evolves further. Can user setup and access be restricted at different levels? What levels? Yes, user access can be setup for any combination of line of business, hierarchy and geography. Can a user view their CWT AnalytIQs reports based on a client s fiscal year? Yes, each user can choose to view their data based on fiscal or calendar year in the settings (gear icon). Can a user set up their top airline routes within the tool or will it be systemically applied? A user can set up / select up to 10 routes to be displayed in Route IQ via the settings menu (gear icon). As a default, the system will automatically display the top 10 routes based on spend. Can a user set up their top airline routes within the tool or will it be systemically applied? A user can set up / select up to 10 routes to be displayed in Route IQ via the settings menu (gear icon). As a default, the system will automatically display the top 10 routes based on spend. What languages are available in CWT AnalytIQs? 7 languages are currently available English, French, German, Spanish, Italian, Portuguese and Mandarin Chinese. Your preferred language can be changed in the Settings menu (gear icon). 2 CWT 2017 carlsonwagonlit.com

3 HIERARCHY Can the dashboard be set up based on hierarchy? The entire application is based on a user s assigned access, from a global level all the way down to a specific hierarchy level. For example, if a user has access to only a single hierarchy or single country, the entire tool will be set up to view only that scope of data. Security access to view only specific hierarchy units is planned for release in How are heirarchy trees defined? They are identified as either Global, Regional or National. Regional trees must be associated to a CWT Region and National trees are associated to the transaction issuing country. How does the hierarchy choice filter my data? If you select a national hierarchy tree then the data will only show the data from that country regardless of what is chosen in the geography filter. For example, if Canada (CA) Local Hierarchy is selected, then only transactions issued from Canada will appear regardless of what is selected in the geography panel. How is Line of Business defined? Line of Business allows you to segregate your different types of travel data. For example, you may separate your business, meetings & events and/or third-party travel. My line of business and/or hierarchy doesn t appear to be setup correctly. What do I do to get it corrected? Contact your support team to log a ticket, see pages 8 and 9 of this document, or click here. When filtering on hierarchy, can you select multiple hierarchy elements to filter on at the same time? Yes. 3 CWT 2017 carlsonwagonlit.com

4 STANDARD & CUSTOM REPORTING (IQUERY & REPORT IQ) What reports will be part of the standard report package? The table below provides information on which reports will replace the CWT Program Management (PMC) reports. In addition, days in country and carbon emission reporting are available via IQuery. Standard reports for days in country and carbon emission reporting will be available in a future release. CWT ANALYTIQS REPORT PMC EQUIVALENT Executive Summary Air Advance Days Summary Executive Statistical Summary Executive Travel Summary Executive Travel Summary Year over Year Air Advance Dates Executive Snapshot Air Advance Purchase Summary Ticket Date to Departure Date Top Market Pairs Top Market Pairs Online Adoption Summary Air-Rail Top Travelers Summary Online Adoption by Activity (plus cost info from Online Booking Summary) Air-Rail Top Travelers Summary Air-Rail Top Traveler Summary Ranked by Tickets Used YTD Hotel Market Summary Hotel Market Summary Air-Rail Supplier Summary Air Supplier Summary, Rail Supplier Summary, Top Airlines, Top Rail Carriers Hotel Supplier Summary Hotel Supplier Summary Car Supplier Summary Car Supplier Summary Supplier Sub Trip Analysis Supplier Sub Trip Analysis Air-Rail Savings Reason Codes Summary Hotel Savings Reason Codes Summary Air Missed Savings Reason Code Summary Savings Reason Codes Summary (Air/Rail section) Savings Summary (Air/Rail section) Savings Rason Codes Summary (Hotel section) Savings Summary (Hotel section) 4 CWT 2017 carlsonwagonlit.com

5 STANDARD & CUSTOM REPORTING (IQUERY & REPORT IQ) Am I able to schedule reports, queries and extracts? Yes, under Actions dropdown within the queries, reports and extracts. Can reports, queries, and extracts be ed with a link? Yes, this option is available through scheduling. An encrypted link is in the notification. The link will request a Reporting Authentication ID before viewing the scheduled output. Where do I find the Reporting Authentication ID? The Reporting Authentication ID can be found in the Settings area of CWT AnalytIQs under the tab Client Attributes. Will the Reporting Authentication ID change for each new ? No. The Reporting Authentication ID is set at the client level. Each recipient for a client uses the same Reporting Authentication ID for all encrypted links received. Can schedule report/query/extract links be sent to non-cwt AnalytIQs users? Yes. The receiver will need the Reporting Authentication ID to open the scheduled output, so be sure to share the identification number from your CWT AnalytIQs Settings menu under Client Attributes. 5 CWT 2017 carlsonwagonlit.com

6 STANDARD & CUSTOM REPORTING (IQUERY & REPORT IQ) Is there a limit to the number of versions of reports, queries and extracts allowed? No. Is Program IQ based on my travel program policy? No. Program IQ provides an at a glance view at key performance indicators (KPIs) while the drillthroughs provide a deeper look. Can the drill-through reports that are available via the magnifying glass from the Program IQ charts be exported to pdf/excel and printed? No, due to their dynamic and interactive nature, the drill throughs were not meant for exporting, but instead for interactive online analysis. You can cut/paste information from the drill-through reports into other applications. You can also export data from standard reports, IQuery or the traveler tracking detail. Can the date ranges be flexible to run for specific user defined date ranges? The home page Program IQ dashboard and related drill-through reports are governed by the date ranges in your overall filters. Flexible date range options are available in IQuery and Report IQ. Is it possible to automatically select all fields in IQuery? No. IQuery is designed to meet custom reporting needs. If all columns are needed we recommend using the standard extracts. Is reporting based on cost center or other specific client reporting fields available? Yes, as long as this information is captured in hierarchy or client defined reporting fields. In addition, the entire dashboard, drill through reports, etc. can be filtered based on hierarchy and/or line of business. 6 CWT 2017 carlsonwagonlit.com

7 STANDARD & CUSTOM REPORTING (IQUERY & REPORT IQ) Is there a limit to the number of versions of reports, queries and extracts allowed? No. Is Program IQ based on my travel program policy? No. Program IQ provides an at a glance view at key performance indicators (KPIs) while the drillthroughs provide a deeper look. Can the drill-through reports that are available via the magnifying glass from the Program IQ charts be exported to pdf/excel and printed? No, due to their dynamic and interactive nature, the drill throughs were not meant for exporting, but instead for interactive online analysis. You can cut/paste information from the drill-through reports into other applications. You can also export data from standard reports, IQuery or the traveler tracking detail. Can the date ranges be flexible to run for specific user defined date ranges? The home page Program IQ dashboard and related drill-through reports are governed by the date ranges in your overall filters. Flexible date range options are available in IQuery and Report IQ. Is it possible to automatically select all fields in IQuery? No. IQuery is designed to meet custom reporting needs. If all columns are needed we recommend using the standard extracts. Is reporting based on cost center or other specific client reporting fields available? Yes, as long as this information is captured in hierarchy or client defined reporting fields. In addition, the entire dashboard, drill through reports, etc. can be filtered based on hierarchy and/or line of business. 7 CWT 2017 carlsonwagonlit.com

8 STANDARD & CUSTOM REPORTING (IQUERY & REPORT IQ) What are the definitions of the pre-defined date ranges listed in the IQuery filters? DATE OPTION RULE Prior Day run date - 1 Week to Date Monday to run date - 1 Most Recently Ended Week Monday - Sunday, ended Sunday prior to run date example: run Date = Monday, 11-Apr-16 data collection range = 04-Apr-16 to 10-Apr-16 Prior Week Monday - Sunday, ended 1 Sunday prior to run date example: run Date = Monday, 11-Apr-16 data collection range = 28-Mar-16 to 03-Apr-16 This is to accommodate for ARC close, so that the data included in the report is validated/corrected from an ARC reporting perspective (mostly relevant to US data) Current Month to Date run date - 1 Current Quarter to Date Fiscal run date - 1, based on client fiscal calendar Current Quarter to Date Standard run date - 1, based on standard Jan-Dec calendar Current Year to Date Fiscal run date - 1, based on client fiscal calendar Current Year to Date Standard run date - 1, based on standard Jan-Dec calendar Last 12 months thru Prior Day include data up through the previously ended day example: run Date = Monday, 18-Apr-16 data collection range = 17-Apr-15 to 17-Apr-16 Last 12 months thru Prior Sunday include data up through the most recent Sunday example: run Date = Wednesday, 20-Apr-16 data collection range = 20-Apr-15 to 17-Apr-16 8 CWT 2017 carlsonwagonlit.com

9 STANDARD & CUSTOM REPORTING (IQUERY & REPORT IQ) DATE OPTION RULE Last 12 months thru Prior Month include data up through the most recently ended month example: run Date = Tuesday, 10-May-16 data collection 01-Apr-15 to 30-Apr-16 Last 12 months thru Prior Qtr - Fiscal include data up through the most recently ended fiscal quarter example: client has fiscal calendar beginning in March run Date = 10-Jul-16 data collection 01-Jun-15 to 31-May-16 Last 12 months thru Prior Qtr - Standard include data up through the most recently ended quarter based on standard calendar, regardless of client fiscal calendar example: run Date (standard calendar) = 10-May-16 data collection 01-Apr-15 to 31-Mar-16 Prior Month (set as default) most recently ended month Prior Quarter Fiscal based on client fiscal calendar Prior Quarter Standard based on standard Jan-Dec calendar Prior Month YTD Fiscal based on client fiscal calendar Prior Month YTD Standard based on standard Jan-Dec calendar Next 3 Months run date +1 and the next 90 days only makes sense for expiration or travel dates 9 CWT 2017 carlsonwagonlit.com

10 STANDARD & CUSTOM REPORTING (IQUERY & REPORT IQ) Why do the figures in my IQuery export not appear correct? CWT AnalytIQs CSV exports are generated with decimal delimiters based on the localization/regional settings that are associated with the selected language in the Settings menu. For example, when a user has English selected as their language, the decimal separator in the raw CSV file generated by the system will be a period (.). When Spanish is selected as the language, the decimal separator in the raw CSV file generated by IQ will be a comma (,). When these CSV files are being opened in Excel, by default Excel will interpret the decimal separator in the CSV based on the Regional and Language settings of your computer. In other words, when your computer s Regional setting is EN-US, Excel will see the comma in the CSV generated by a user with Spanish as their CWT AnalytIQs language selection as a thousand separator, not as a decimal separator. The period in the CSV generated by a user with English as their CWT AnalytIQs language selection will be interpreted correctly. IQuery CSV exports that are generated in a language that corresponds to the user computer s Regional settings will reflect the appropriate decimal & thousand separators when opened automatically in Excel. Solution for users that have IQuery exports generated in a language that does not correspond to their computer s Regional settings: 1. First, download the IQuery CSV export, either via the online export option or via the encrypted link, but don t automatically open it in Excel, just save it to a folder on your computer. 2. Then, open Excel and navigate to the Data ribbon and start the Get external Text Data wizard. 3. Overwrite the default settings - Click Advanced - Change the decimal and thousand separator conforming the raw CSV data 10 CWT 2017 carlsonwagonlit.com

11 TRAVELER TRACKING & ALERTS How current is the data shown in traveler tracking? Both ticketed and booked transactions are available near real-time. This data flows from our midoffice tool and therefore, data from Japan and South Korea is not yet available in traveler tracking. What travel alerts are available in CWT AnalytIQs? Alerts are provided based on a real-time feed from ISOS. All active alerts are displayed, with critical alerts displayed in red at the top of the widget, and all other alerts in grey. Alerts are displayed with most recent alerts at top and then in descending order based on date/time stamp. Can I receive travel alerts via ? Yes, you can sign-up to receive travel alerts by clicking on the Manage CWT Alert s in the Travelers section of the CWT AnalytIQs home screen. What are the definitions of the threat level colors on the medical and security threat maps? The threat levels are provided by ISOS/Control Risk Group and the definitions for the threat level colors are included in the online glossary. Why do I see flight information in the traveler tracking reports when I filtered on hotel? The entire PNR will appear when searching in traveler tracking reports, providing a full picture of the complete trip. However, hotel information will not appear when filtering on a specific flight number. 11 CWT 2017 carlsonwagonlit.com

12 DATA How many years of historical data are available in CWT AnalytIQs? Post ticket data is available for a minimum of three years. Booking data from the mid-office Power Center (Aqua / Aqua lite) is available for any bookings made since August 13, How soon is data available in CWT AnalytIQs? Booking data is available near real-time (within 30 minutes of booking the reservation), provided it processes through our mid-office system, Power Center (AQUA or AQUA Lite). Booked data is available in the real-time bar, traveler tracking, Real-time Data catalog and pre-defined query templates in IQuery. All other IQuery catalogs, Report IQ standard reports, Program IQ and Route IQ are based on post-ticket, back-office data. Depending on the country, post-ticket data will be available on a daily, weekly, or monthly schedule. Are there any countries that will not have their data available near real-time? Yes, data from the following countries is currently not available via the Real Time Data catalog or pre-defined query templates, due to complexities with capturing the correct booked fare information Singapore, Hong Kong, Thailand, Bangladesh, Vietnam, Cambodia & Malaysia. While we are working to resolve those complexities, individuals can use the Safety & Security IQ feature to retrieve this same type of data set without the fare information. Japan and South Korea also do not currently process through the mid-office of Power Center (Aqua/Aqua Lite) so the bookings from these countries are not yet available near real time in any of the CWT AnalytIQs features. Why don t the figures in the real-time bar match the Program IQ? The real-time bar figures are always year-to-date (YTD) through now and near real-time, while Program IQ includes data through the end of the most recent ended month. 12 CWT 2017 carlsonwagonlit.com

13 DATA In some instances, my YTD spend and average ticket price do not appear to be accurate in the real-time bar. Why? In a very small % of cases, there may be some discrepancies in pre-ticket data being collected by CWT AnalytIQs for tickets issued in Asia. This occurs due to some airlines requiring CWT to store the gross fare data at time of booking instead of the actual fare being paid by the traveller at time of ticketing. This may affect the results shown in the Real time bar YTD Spend and Average Ticket Price which both include pre and post ticket data. This is a known issue and CWT is working both internally and with airlines to quickly resolve this. For more information, please contact your program or account manager. Does CWT AnalytIQs report on passive segments (GK and HK) segments? All segments captured in the GDS and/or back-office systems, whether passive or active, will be available in CWT AnalytIQs. BENCHMARKING How are the benchmark figures calculated? Information on the business rules associated to benchmarking are available in the glossary 13 CWT 2017 carlsonwagonlit.com

14 AFFILIATED PRODUCTS & SERVICES How can I identify my CWT To Go hotel bookings in CWT AnalytIQs reports? Data columns, OBT Vendor Code; OBT Vendor name and OBT vendor type will all indicate the mobile bookings. Do travel segments sent to plans@cwttogo.com appear in CWT AnalytIQ s reports? Off-channel booking data is not currently captured in CWT AnalytIQs, but will be a future release. Will CWT Document Bank reports continue to be available in CWT AnalytIQs? Yes, planned for a release in Will CWT Portrait data be integrated into CWT AnalytIQs? Yes, planned for a release in Will credit card and expense data integration be available in CWT AnalytIQs? Credit card and expense data integration will be a premium offering and is targeted to be available later in In the meantime, this is available off-line via Solutions Group. PARTNER COUNTRIES When is consolidated partner countries data available in CWT AnalytIQs? Partner country data flows through into CWT AnalytIQs based on the same time frames for wholly-owned data, i.e. near-real time for those countries using Power Center / Power Center lite, and back office data based on the current Glory loading schedule. 14 CWT 2017 carlsonwagonlit.com

15 SUPPORT & CONTACT INFORMATION Are there webinar training sessions available? CWT AnalytIQs webinar demonstrations are available. There are 5 calls every month, including 3 in English covering all 3 time zones (APAC, EMEA and Americas). You may click here to register. Be sure to select your time zone in the upper right corner of the Adobe registration page. How do I get support if I have questions? SUPPORT FOR CLIENTS: For any technical questions on CWT AnalytIQs, you may reach 24/7 our dedicated support team by calling the following numbers (support in English only): USA: UK: +44(0) Australia: Alternatively you can contact your Program Manager or our local Technical Service Desk that will be able to address in your inquiries in your local language during regular business hours. Providing you as a client have dedicated Technical Service Desk numbers, you might want to use those numbers instead. REGION COUNTRY PHONE NUMBER - EXTERNAL LANGUAGE Australia or Analytiqs.tsc.ww@contactcwt.com English Hong Kong Analytiqs.tsc.ww@contactcwt.com English APAC India Analytiqs.tsc.ww@contactcwt.com English New Zealand Analytiqs.tsc.ww@contactcwt.com English Singapore Analytiqs.tsc.ww@contactcwt.com English Argentina tsc.bog.co@contactcwt.com Spanish LATAM Brazil tsc.bog.co@contactcwt.com Portuguese Chile tsc.bog.co@contactcwt.com Spanish Colombia tsc.bog.co@contactcwt.com Spanish 15 CWT 2017 carlsonwagonlit.com

16 SUPPORT & CONTACT INFORMATION REGION COUNTRY PHONE NUMBER - EXTERNAL LANGUAGE Costa Rica tsc.bog.co@contactcwt.com Spanish LATAM Mexico tsc.bog.co@contactcwt.com Spanish Peru tsc.bog.co@contactcwt.com Spanish Austria onlinesupport@carlsonwagonlit.at German Belgium +32 (2) onlinesupport.be@contactcwt.com English, Dutch, French Denmark tsc.dk@contactcwt.com Danish Finland e-servicecenter@carlsonwagonlit.fi French France tscfrance.fr@contactcwt.com French Germany onlinesupport@carlsonwagonlit.de German EMEA Italy onlinesupport@cwtbook.it Italian Luxemburg +32 (2) onlinesupport.be@contactcwt.com English, French Netherlands +31 (0) onlinesupport.be@contactcwt.com English, Dutch Poland onlinesupport@carlsonwagonlit.pl Polish Spain onlinesupport.es@contactcwt.com Spanish Sweden tsc.se@contactcwt.com Switzerland onlinesupport@carlsonwagonlit.ch Swedish, English German, French, English UK & Ireland +44(0) Analytiqs.tsc.ww@contactcwt.com English NORAM Canada Analytiqs.tsc.ww@contactcwt.com English US Analytiqs.tsc.ww@contactcwt.com English 16 CWT 2017 carlsonwagonlit.com

17 SUPPORT & CONTACT INFORMATION SUPPORT FOR CWT EMPLOYEES: Preferred contact method for any technical inquiring related to CWT AnalytIQs is the CIS online form available on the CWT Global Intranet. Alternatively you can reach our global support team available 24/7 using the below phone numbers (English only) or your local Technical Service Center during regular business hours: USA: UK: +44(0) Australia: CWT 2017 carlsonwagonlit.com