The innovation engine for the digitized world The New Style of IT

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1 The innovation engine for the digitized world The New Style of IT New Style of IT supported by HP Software Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

2 1 The old style of IT hasn t changed much since 1959? 2 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

3 IT has changed significantly since 1959 Environments are rapidly changing and getting increasingly complex 3 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

4 Digital business transformation is happening now 90% 50% of businesses expect to of information is in the form be digital in 24 months of what s called machine data 30% 10 M reduction in cost for business Mobile Apps operations driven by smart machines by 2018 and it is driving IT transformation Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

5 What does this mean for IT? Software IS the Innovation Engine Software IS the Product Software IS the Differentiation Engine Software Defined Anything 7 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

6 The New Style of IT powers a New Style of Business Continuous innovation Rapid anti-competitive moves Experiment Minimum viable product The art of failing fast 8 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

7 IT's about Collaboration Core IT Lower cost The New Style of IT Fluid IT Greater agility IT outcome-centric Conventional workloads & apps Business outcome-centric New workloads, apps, and experiences Longer cycle times Shorter cycle times Maintaining the rock-solid foundation for business execution Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Gartner calls it Bimodal IT Fluid approach dealing with the pace of digital business

8 The Characteristics New Style of vary IT bridges between Core Core IT IT and and Fluid Fluid IT IT Fluid IT Extreme Automation Cloud Delivery Models Enterprise Security E2E Management Agile Dev and Test Mobility Everywhere App Security Real Time Management Big Data Warehouse Big Data Business Value Core IT 13 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

9 The Characteristics New Style of vary IT bridges between Core Core IT IT and and Fluid Fluid IT IT Fluid IT Extreme Automation Cloud Delivery Models Enterprise Security Integrator Agile Dev and Test Mobility Everywhere App Security E2E Management Big Data Warehouse Developer Real Time Management Big Data Business Value Core IT Provider 14 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

10 Industry use cases Fluid IT Catalog of offerings Insurance Mobile Access Account Management Subscriber Database Finance Telecommunications Mobile Banking Smart Shopper Government s Inventory Management Public Sector Retail E-Citizens s Real time Management Car Stock Management Automotive Connected Cars Core IT 15 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

11 However, balancing the modes requires a new operating model Most of our customers come from the Core IT side Core IT Fluid IT Connecting and bridging the modes requires a new Operating Model Embrace Innovation Support Agility Plan Technical Debt Mature Core s Renovate the Core Reduce Technical Debt 17 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

12 IT as a business innovator Core IT 1 More than labeling IT as a provider Requires behavior changes to adopt the cultural characteristics of a provider/broker while at the same time retaining traditional principles to control systems that power the business core Fluid IT 2 Management of change initiative Cultural change requires strong leadership and changes to metrics and incentives. The operating model should reinforce the new culture IT is a service developer and service provider Enabling continuous creation and consumption of IT and business services 18 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Technology accelerates culture shifts Using technology to expose information and promote transparency between teams builds trust and collaboration IT is a service integrator and service provider Controlling end-to-end IT system and service delivery at the optimal cost

13 Enterprise Architecture Architecture Policy Scope Agreement Policy Proposal Portfolio Demand Portfolio Backlog Item Conceptual Portfolio Conceptual Blueprint Requirement IT Project Requirement Project Development Source Logical Blueprint Design Defect Test Case Build Release Composition Release Defect Test Build Release Blueprint Offer Consumption Offer Mgmt. Offer Catalog Composition Catalog Entry Shopping Cart Request Fulfillment Request Fulfillment Execution Comp. Request Rationalization Subscription Desired Model Knowledge & Collaboration Knowledge Item Chargeback / Showback Comp. Chargeback Contract Usage Record Usage Problem/ Known Error Problem Diagnostics & Remediation Run Book RFC Change Control Comp. Incident Event Monitor Actual CIs Incident Event Monitoring Comp. Configuration Management The foundation for capitalizing on the New Style of IT Requires balancing across three perspectives simultaneously Data-driven centric Modular, composite design CULTURE Developer Provider Integrator Collaborative, inclusive innovation Fast and flexible Consumer centric Risk tolerant TECHNOLOGY STRUCTURE Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Value chain operating model Consumption oriented Process and method agnostic 19 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

14 IT Value Chain The New Style of IT leveraging the IT Value Chain IT4IT Reference Architecture Plan Build Deliver Run Reference Architecture Finance & assets Sourcing & vendor Intelligence & reporting Resource & project Governance, risk and compliance Efficiency & Agility -centric IT reference architecture for the IT Value Chain 20 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

15 Enterprise Architecture Big Data Analytics The Operating Model on top of IT Value Chain Business and Customer Relationship Provide/broker s to the Enterprise... Plan Ensure business strategy leads to the optimal IT portfolio Build Streamline requirements to build and deploy new services Deliver Accelerate requests to streamlining the supply-chain to fulfill them...on top of a consistent, integrated service model backbone Sourcing and Supplier Relationship Run Avoid failure by detecting and correcting issues proactively 21 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

16 Enterprise Architecture Big Data Analytics HP Reference Architecture based upon IT4IT Business and Customer Relationship IT Consumer Portal & Dashboard Strategy To Portfolio Requirement To Deploy Request To Fulfill Detect To Correct Demand Investment Portfolio Requirements Project Catalog Usage/ Billing Incident/ Problem Monitor/ Event IT Architecture Portfolio Design/ Develop Test & Release Change Fulfillment Configuration Diagnose/ Remediate Model Backbone and Integration Sourcing and Supplier Relationship 22 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

17 Drive IT Portfolio to business innovation Strategy-to-Portfolio Plan Holistic demand Across PMO, cloud and enterprise architecture, service portfolio and business needs Business priorities Enhance business agility, speed innovation and business growth Data consistency Comprehensive operatinglevel agreements (OLAs) based on consistent data across service providers Financial visibility Ensuring ROI and cost savings aligns with financial objectives and charge-back schemas Traceability Measure, manage and audit providers performance Communication Manage contracts and improves business relationships through use of detailed roadmaps and KPIs 23 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice..

18 Governance of IT Portfolio and Investments Strategy-to-Portfolio Plan STRATEGY SERVICE PORTFOLIO DEMAND SELECTION Define objectives Align business and IT roadmaps Set up standards and policies Assess applications cloud readiness architecture portfolio rationalization Create service blueprint and roadmap with cloud-initiative components Consolidate business demand Analyze priority, urgency, and impact Create new or tag existing demand Business value, costs, benefits & resources Security and risk What-if-analysis Ensure governance Enterprise Architecture Portfolio Demand Proposal 24 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

19 HP Products - Mappings Strategy-to-Portfolio Plan Strategy portfolio Demand Selection HP Enterprise Maps HP Application Portfolio Management HP Project & Portfolio Management HP IT Business Analytics 25 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

20 HP s - Mappings Strategy-to-Portfolio Plan Strategy portfolio Demand Selection Project & Portfolio Management Foundation HP IT Business Analytics Foundation Manager Reference Model Strategy 26 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

21 Deploy best services Requirement-to-Deploy Build Reuse Reuse of services and requirements becomes the norm Time to market Faster time to market for service realization Supplier Info Increased traceability across internal and external suppliers Financial visibility Improves inputs to IT Financial Management on full service cost Predictable Control point facts about quality, utility, security and cost Policy compliance Across security, risk, enterprise architecture & finance 27 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

22 Prioritize, Build, Test and Deploy best services Requirement-to-Deploy Build PLAN&DESIGN DEVELOP TEST DEPLOY IT Project plan Logical service model Requirements Functional & technical Standards & policies Development: Agile, iterative, waterfall Source & set up development environment Version control Developer testing Functional: desktop, web, mobile Performance: desktop, web, mobile Security: static, dynamic Release plan Change and configuration process Knowledge management Application and security monitors Design Development Test Fulfillment Execution Requirements Project 28 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Build Defect Change Control Release Composition

23 HP Products - Mappings Plan & design Develop Test Deploy HP Project & Portfolio Management HP Application Lifecycle Management (Quality Center) HP Agile Manager HP Lifecycle Virtualization HP Application Security (Fortify) HP IT Business Analytics HP Unified Functional Testing HP LoadRunner, HP Performance Center, HP StormRunner HP Mobile Center HP Application Lifecycle Intelligence HP DevOps Automation Requirement-to-Deploy Build HP Manager, HP Anywhere HP CODAR HP Cloud Automation 29 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

24 HP s - Mappings Requirement-to-Deploy Build Plan & design Develop Test Deploy Application Lifecycle Management s Enterprise Agile Foundation Performance Center s Cloud s Automation s Cloud Maps Project & Portfolio Foundation SA, NA, OO & DMA Foundations Manager Reference Model Enterprise Agility 30 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

25 Catalog, fulfill and manage service usage Request-to-Fulfill Deliver Consumption Consumers easily find and subscribe via self-service Efficiency Standard subscription process with authorization, policies and automation Single catalog Optimize multi-sourcing of cloud and internal services through a comprehensive alignment of resources Traceability Across subscription, usage and chargeback broker Overarching service management for the transition to broker of services Cost optimization Recover expired and unused cloud subscriptions, infrastructure and licenses 31 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

26 catalog, provisioning, and migration Request-to-Fulfill Deliver DEFINE AND PUBLISH SUBSCRIBE FULLFILL MEASURE Mash catalog items from all fulfillment engines Set pricing, options and SLA Publish services Self-service portal engagement Personalized experience Manage subscriptions and authorization process Asset control and fulfillments routing Policy-driven app control within internal and external providers Integrate with change, asset & configuration systems usage measurement Chargeback / showback Cost transparency Surveys and ratings Shop / Buy / Pay / Manage Catalog Request Fulfillment Chargeback / Showback 32 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

27 HP Products - Mappings Define & publish Subscribe Fulfill Measure HP Propel HP Manager/HP Anywhere HP Cloud Automation, HP CODAR HP IT Business Analytics HP Operations Orchestration HP Network, Storage & Server Automation HP DB, Middleware & Application Automation Deliver HP Asset Manager Request-to-Fulfill 33 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

28 HP s - Mappings Define & publish Subscribe Fulfill Measure HP s Manager Reference Model HP Rapid Deployment Pack for Manager HP Cloud s Automation s HP Application Life Cycle Management s HP Cloud Maps HP SA, NA, OO & DMA Foundation HP Supplier Management Request-to-Fulfill Deliver 34 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

29 Anticipate and resolve production issues Detect-to-Correct Run Efficiency Consolidated management platform for infrastructure and application monitoring, access controls and policy enforcement. Cost Track and optimize cloud costs and vendor SLAs Collaboration Report back to the business to guide further cloud application deployment Risk Enforce security policy and compliance requirements among disparate providers Traceability Monitor and manage app performance, availability, and compliance across providers Improvement Integrated process for customer support and change, asset and request management 35 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

30 Present a unified pane of glass to all providers Detect-to-Correct Run DETECT DIAGNOSE CHANGE CORRECT Collect and correlate events, alarms and metrics across multiproviders infrastructure Load into IT data warehouse Understand user issues Root cause through big data analytics Severity and business impact Defined escalation path with service providers Define change request Perform problem and risk analysis Approve infrastructure change following governance policies Automated elastic optimization of capacity Implement change Leverage run books for scale-in, scale-out and ticket management Auto-fixed common issues Close records Desk and Security Operation Centers Monitoring Event Management Incident Management Remediation Configuration Management 36 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

31 HP Products - Mappings Detect Diagnose Change Correct HP Business Management Suite HP Ops Analytics HP Network Security (Tipping Point) & Security Intelligence (ArcSight) HP Manager, HP Anywhere HP Operations Orchestration HP Universal CMDB, Universal Discovery HP IT Business Analytics Detect-to-Correct Run 37 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

32 HP s - Mappings Detect-to-Correct Run Detect Diagnose Change Correct HP s Manager Reference Model HP Rapid Deployment Pack for Manager HP Operations Bridge HP Automated Network Management HP Application, Systems, Network Foundations HP Automation Foundation HP Server Automation, Ops Orchestration Quickpack HP Converged Security 38 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

33 IT4IT reference architecture Strategy to Portfolio Enterprise Architecture Architecture Requirement to Deploy Request to Fulfill Detect to Correct Defect Defect V2.0 snapshot is based upon material developed by the IT4IT Forum of The Open Group Key functional component model artifact Key data artifact Auxiliary data artifact Entity relationship Policy Requirement Test Offer Consumption Problem Incident Policy Requirement Test Case Shopping Cart Problem/ Known Error Incident Scope Agreement Proposal Source Source Control Build Build Offer Management Offer Request Rationalization Request Subscription Chargeback/ Showback Chargeback Contract Contract Level Event Event Portfolio Demand Portfolio Backlog Item IT Initiative Project Build Package Build Package Catalog Composition Catalog Entry Usage Record Usage Diagnostics & Remediation Run Book Monitoring Monitor Portfolio Design Release Composition Fulfillment Request RFC Change Control Configuration Management Conceptual Conceptual Blueprint Logical Blueprint Release Release Blueprint Fulfillment Execution Desired Model Actual CIs Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. IT4IT is a trademark of The Open Group

34 The bottom line 1 Software is becoming the product, the innovation engine, the differentiator in the digitization of everything IT needs to rise to the challenge: faster, more agile, close to the business New Style of IT bridges both Core IT and Fluid IT with one reference architecture based on the IT Value Chain IT needs to adopt service provider / service developer / service integrator operating models 54 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

35 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.