Improving Team Results: Standardization and Accountability

Transcription

1 Improving Team Results: Standardization and Accountability

2 STANDARDIZATION What is it? Using best products, tools and processes across organization. Why do it? Reduce the complexity of cleaning process: training, sub work, purchasing Consistent results across facilities

3 5/13/2013 3

4 STANDARDIZATION Why does it fail so often?

5 ACCOUNTABILITY What is it? Giving people the right tools (instruments and information) as well as clear objectives and making them responsible for the results of their work. Why do it? Allows the benefits of standardization to live on in the organization. Allows continuous improvement of the program.

6 ACCOUNTABILITY Why is this so hard to put into practice?

7 ACCOUNTABILITY : narrowing the gap Between Expectations and Outcomes SMART OBJECTIVES SMART stands for Specific Measurable Attainable/Achievable Relevant Time bound 5/13/2013 7

8 ACCOUNTABILITY : narrowing the gap Between Expectations and Outcomes SMART OBJECTIVES SMART stands for Specific Requires a Standardized Program and defined tasks and expectations 5/13/2013 8

9 ACCOUNTABILITY : narrowing the gap Between Expectations and Outcomes SMART OBJECTIVES SMART stands for Specific Measurable How can we measure cleaning results? 5/13/2013 9

10 ACCOUNTABILITY : narrowing the gap Between Expectations and Outcomes SMART OBJECTIVES SMART stands for Specific Measurable Attainable/Achievable Need to use industry standards to know what is attainable/achievable 5/13/

11 ACCOUNTABILITY : narrowing the gap Between Expectations and Outcomes SMART stands for Specific Measurable Attainable/Achievable Relevant Tasks/expectations and goals need to be directly linked into important objectives like improving health of building occupants 5/13/

12 ACCOUNTABILITY : narrowing the gap Between Expectations and Outcomes SMART stands for Specific Measurable Attainable/Achievable Relevant Time bound Linked to attainable, objectives need to be given a realistic time frame 5/13/

13 Standardization and Accountability Toolbox Building Care Floor Care Wood Care Tools TASKI Machines Food Service Hand Care HHPC for Educational Facilities LMS Training Game Plan Program A total solution that can help educational facilities: Increase operational efficiency/productivity Enhance environmental sustainability Improve health and safety of students & staff Reduce total cost of cleaning! 13

14 Standardization and Accountability Toolbox Building Care Floor Care Wood Care Tools TASKI Machines Food Service Hand Care HHPC for Educational Facilities Define Best Process Products Tools Best Practices A total solution that can help educational facilities: Increase operational efficiency/productivity Enhance environmental sustainability Improve health and safety of students & staff Reduce total cost of cleaning! 14

15 Standardization and Accountability Toolbox Building Care Floor Care Wood Care Tools TASKI Machines Food Service Hand Care LMS Training TRAIN STAFF Reinforce and monitor A total solution that can help educational facilities: Increase operational efficiency/productivity Enhance environmental sustainability Improve health and safety of students & staff Reduce total cost of cleaning! 15

16 Standardization and Accountability Toolbox Building Care Floor Care Wood Care Tools TASKI Machines Food Service Hand Care Optimize and Improve Schedule tasks Balance workload Measure and evaluate Reward Success Identify areas to improve Game Plan Program A total solution that can help educational facilities: Increase operational efficiency/productivity Enhance environmental sustainability Improve health and safety of students & staff Reduce total cost of cleaning! 16

17 HHPC for Educational Facilities Toolbox 1. The HHPC Manual (S.O.P. s) 2. Training Wall Charts 3. Procedure Cards for Janitorial Carts 4. Supervisor Checklists 5. Online e-learning

18 Comprehensive LMS Training Diversey s elearning Learning Management System (LMS) ensures just in time technical training that is specific to educational facilities. HHPC for Educational Facilities Curriculum: Floor Care Carpet Care Restroom Care Bloodborne Pathogens Hazard Communication Wood Care School Care

19 Custodial Workforce Optimization Game Plan is a sophisticated computer solution to streamline custodial operations focused on estimation & bidding: Workload day or night cleaning programs in minutes Tailor programs to any budget or cleanliness level Estimate costs by task, area, facility, or cleaning level Run what-if scenarios to identify savings opportunities Compare labor costs using different equipment 5/13/

20 Work-Loading & Allocation Improve Productivity Schedule routine and project tasks Balance workloads Generate and print work assignments Manage work schedules based on Daily Productive Minutes

21 Labor & Cost Estimation Justify Resources Calculate employee and budget needs Perform what-if scenarios Analyze trade-offs between cost and cleanliness

22 Inspection Measure Performance Smart-phone or PC based inspections Capture critical observations Flag rooms for immediate attention

23 Optimization Close the Gap Between Outcomes and Expectations Real time reporting Analyze employee and enterprise level performance Optimize for continual improvement

24 Total Solutions for Educational Facilities Our integrated program helps you achieve world class results and save money through: Product Innovation Sustainability Training & Tech Support Process Improvement

25 Diversey s Total Systems Approach CONSUMABLES TOOLS EQUIPMENT SERVICES Cleaners Degreasers Sanitizers Disinfectants Ware washing Hand Care Air Fresheners Dispensing Micro fiber Cleaning Utensils Multifunctional Carts Autoscrubbers Vacuums Single Discs Specialty Solutions Water, Energy Use Auditing Food Safety Training e-business Solutions Green Cleaning Procedures PROVIDES INTEGRATED SOLUTIONS BY COMBINING PRODUCTS AND SERVICES TO IMPROVE CUSTOMERS OPERATING EFFICIENCY

26 Leaders in Education Solutions Over 20,000 educational facilities across North America rely upon Diversey to help create cleaner, safer, and healthier environments for students and staff. Our integrated program is designed to deliver total solutions for the challenges you face every day.