MATCHING RWANDA S METERING DEMANDS TO THE RIGHTS TECHNOLOGIES. Presentation : Lucien RUTERANA Commercial Director RWANDA

Transcription

1 MATCHING RWANDA S METERING DEMANDS TO THE RIGHTS TECHNOLOGIES Presentation : Lucien RUTERANA Commercial Director RECO&RWASCO RWANDA

2 PRESENTATION HIGHLGHTS. The overview of metering in Rwanda - History - Objectives - Current status. Prepayment vs Post payment metering system in RECO. From PRIMA to SUPRIMA Management of customers. Revenue collection strategies( Sales outlets Strategies ). Split meters for Fraud prevention. New forthcoming prepayment projects for Electricity and water.. Professional prepayment installations on Big buildings for faire Mgt of Electricity distribution. Water prepayment projects. Automatic meter reading performance. Prepayment customer view (success story )

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4 MEETERING OBECTIVES IN RWANDA MEETERING OPERATIONS SHOULD RESPOND TO CUSTOMERS &UTILITY DEMAND Able to value of service consumed. Respond to their needs Easy access to services Easy payment Trustable and high technology Participation Inceased revenue collection Loss reduction oriented Timely billing Minimum of billing errors Cost reflective Service delivery

5 FROM CONVENTIONAL TO PREPAYMENT METERING

6 PREPAYMENT A solution that improves the revenue collection Improved financial management Avoid accumulation of arrears Improves management of fraud Better customer services Better load management No billing errors Improved budgeting Energy accounting: customer now monitor energy (money) consumed Convenience of payment Avoide long queues Choose when to pay Confidence in the system No billing errors No accumulated arrears Improved quality of supply Enjoy technology service Participation in sales management

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9 RECO OUTLETS PRIVATE OUTLET

10 Split meters Split Communication High current Unit (<250 Amps) equipped with AMR

11 In February 2008, RECO started the replacement of conventional meters (1/4 hour integration period) installed to big commercial building and medium industries, in order to increase customer service and revenu collection. Combo meters are installed in group at an appropriate place for each flow and split meters are installed on ground level and their corresponding UIU (User Interface Unit) are installed in the room/office accessible by to each customer. RECO installed 250A high current meters associated with Automatic Meter Reading Controller to big consumer; Privates building, Public Institutions, Small Industries to facilitate the mgt of individual electricity load.

12 One conventional meter was replaced by 89 prepayment meters on this building

13 SAMPLE OF AUTOMATION BETWEEN MANY PREPAYMENT METERS & ONE GENERATOR IN THE SAME BUILDING

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15 Improves the revenue collection Accuracy of data ( in Billing) Monitoring outages Management of billing and recovery operations Better customer services Better load management Able to read outside the compound Monitor energy consumed Confidence in the system No billing errors Enjoy technology service not necessary to enter in his compound

16 Water Field a. Field Meter Reading system RWASCO has implemented since 2008 an advanced field portable billing system that manages Water Meter Reading operations The Field Billing System is an Electronic System allowing meter reader to print automaticaly water bills on field. The system refers to the uses of mobile thermal Printers that interface with the RADIX ultra rugged handheld mobile computer units, and a customized software solution named ROUTEMASTER.

17 Benefits of the Field Billing System The system benefits of a field billing solution are numerous: Reduce Billing cycle. Customer can immediately compare the readings on the meter to the reading on the bill. The problems associated with postal delivery in certain areas are eliminated. Substantial improvement in cash flow Better customer interaction is maintained with the personal delivery of bills Substantial reductions in postal/hand delivery Reduces consumer queries Management Reports

18 b. YOUR BILLS AT YOUR Mobile Phone Since 2006, RWASCO customer s are able to check their bill history and the amount owed using a telephone mobile.

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20 Key Objectives : An AMR pilot project has been implemented in RWANDA with the following main objectives: To collect data from water meters remotely to increase reading reliability and significantly reduces reading time cycle. makes all meters accessible even if the customer is absent or in hard-to-read locations. to improve productivity and bring extra services to customers

21 AMR pilot project implementation in RWASCO The water AMR pilot project started December 2010 and include the installation of 100 water meters pre equipped for communication using Radio Frequency CYBLE Module. Meters size are DN15, DN20, DN32, DN40 using RF technology and for big customer WATERMIND Technology for big diameters DN80, DN100 and DN150.

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