CORPORATE OVERVIEW. We are a full service enterprise solutions provider. Table of Contents: 1. Company Profile 2. Meet the Team 3. Products & Services

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1 CORPORATE OVERVIEW We are a full service enterprise solutions provider Table of Contents: 1. Company Profile 2. Meet the Team 3. Products & Services Learn more about AKTL and how our products and services incorporate technology for operational efficiency A. Connectivity B. Unified Communication C. Mobile Devices D. Security 4. The Solution Process 5. Client References 6. Contact Us 1

2 1. Company Profile In 1997 A K Khan Telecom Ltd. (AKTL) was formed as the distribution operations for the telecommunications service provider AKTel, currently known as Robi. Since then AKTL has been an industry leader and developed an unique offering of technology integration for businesses to achieve higher operational efficiency. AKTL is fully compliant with the International Standard on information quality and security. We are an ISO certified distributor since 2014, the only one of its kind in the Bangladeshi distribution industry. AKTL is the leading solutions provider for enterprise, end-to-end telecommunications, networking and IT solutions. Our partnership with world renown technology conglomerates such as Mitel, Qognify, Vivanco and others allows us to provide tried and tested products and solutions for our valued clients. We prioritise quality, reliability and security. Our partners are; We are a subsidiary of A K Khan Co. Ltd. (AKK). AKK is one of the oldest and most well reputed business conglomerates of Bangladesh established in 1945 by the late A K Khan. The current portfolio consists of 28 subsidiaries of which 11 are joint ventures with MNCs. AKK has operations ranging from manufacturing to telecommunications to deep sea fishing. With over 70 years of operations, AKK is committed to helping the nation s development through industrialisation. So what can AKTL offer you? Communication Mobile Devices Connectivity Security We are committed to provide products and services to our valued customers at all times that fully meet, satisfy and exceed their expectations - ABUL KASEM KHAN, MD 2

3 For businesses looking to get more out of technology, AKTL is the one-stop solution for enterprise problems. We can equip your organisation with hardware and IT solutions to increase productivity, minimise costs, and better monitor operations. Our teams of experts can consult you to find customised solutions based on your requirements and competitive rates. AKTL is also a proud member of; 2. Meet the Team Chairman For over 35 years, A K Shamsuddin Khan has managed a plethora of companies for AKK ranging from deep sea fishing to industrial manufacturing to telecommunications. He also serves as Chairman of A K Khan Foundation, a non-profit social welfare organisation supporting the improvement of health and education services. Among numerous philanthropic ventures he founded A K Khan Healthcare Trust to make a positive impact in Bangladesh s healthcare industry by developing nurses to international standards. He has held numerous diplomatic, Chairman and executive committee roles for the country and industry. Managing Director Abul Kasem Khan is the Managing Director of AKTL and Director of Corporate Investment of AKK. He is the current President of Dhaka Chamber of Commerce & Industry (DCCI) and also served as President in He has held Directorships and executive committee roles at Federation of Bangladesh Chamber of Commerce & Industry (FBCCI), Dhaka Stock Exchange and Dhaka Water Supply & Sewage Authority (WASA) and many others. Based on his experience and understanding of industrialisation he works closely with public offices to consult and set up policy to improve ease of business, and therefore help the development of the nation. Skills and Expertise Each of our product offering is backed with a great group of people. We work in teams because we believe a few minds are better than one, and together we can achieve more. Here we have highlighted a few of the expert skills our customers can access when working with AKTL: Connectivity Unified Communication Mobile Devices Security - Connectivity expert to analyse requirement - Technology expert to provide the adequate solution - Data Connectivity specialists to provide secure VPN connectivity solution - Dedicated call centre team - Technology sales team to meet at your location and take the requirements - Technology pre sales team ensure the appropriate solution - Technical expert to deploy for the solution - Expert solution providers for unique requirements - Product specialists for android and ios devices - Client managers to bundle mobile with telco to develop customised packages - Account managers to create easy payment plans - Support team to resolve any & all issues - Surveillance experts watch for home and office requirements - Antivirus experts for software protection and mobile devices - Device team to create a secure premises by using CCTV, metal detectors and alarm systems in tandem - Off site monitoring team 3

4 3. Products & Services AKTL s mission is to improve business to business operations throughout the nation. We offer voice, broadband internet, data, video, wireless, and cloud services to business customers across our local fibre-based networks. Our business services are designed to meet the specific demands of the business consumer. Customers range from one-man bands to small businesses, all the way up to large enterprises and wholesale customers such as wireless carriers and internet service providers (ISP). Proper utilisation of technology can change the profitability of a business. We have seen its power, and also suffered when it is wrongly applied. Thus, our clients can add value from our expertise - ABUL KASEM SHAMSUDDIN KHAN, CHAIRMAN SoHo A key growth area for Business Services is the Small Office Home Office (SoHo) segment. This segment covers small firms, with generally less than five employees and a single (home) office location. We offer advanced broadband internet, voice and video services, combined with Value Added Services (e.g. cloud) and dedicated support. SME The Small to Medium Enterprise segment contains firms with up to 250 employees and multiple business locations. These customers demand reliable business data services with integrated applications and IT solutions. We are continuously introducing new voice, data and cloud services in here. Large Enterprises and Public Sector For large enterprises and the public sector, we offer network-solutions addressing their individual voice, data, and connectivity needs, e.g. customised services for hospitals and care facilities, educational institutions, government offices, and call centres. Services include Internet Protocol, web hosting, cloud solutions, audio and web conferencing, and interactive media services such as direct response and SMS marketing. Wholesale We also offer a complete range of access, voice and internet services to carriers, ISPs and mobile operators across the country. We provide these services over our own extensive fibre based networks, advanced data and IP network platforms and switching systems. Even with our extensive network and size, we value personal relationships. If you are interested in learning how to scale your business and partner with us, don t hesitate to get in touch! 4

5 A. Connectivity AKTL has two ISP business units, AKNet which caters to all our Dhaka based clients, and Infocom which does so for our Chittagong based clients. Our network ensures excellent quality, high capacity and low latency internet connectivity. We have established our own dedicated link through an underground fibre optic via NTTN and radio. Our network maintains redundancy of all hardware used. SEA-MEE-WE-4 and ITC cables ensure fast access speeds to the world wide web. Set up a robust and reliable Enterprise Connectivity Backbone Internet / Intranet Networking Data Centre Cloud Services Choose between shared and dedicated lines Pick a bandwidth to your budget Customise LAN or WLAN Structured cabling for efficiency Hosting and housing services to reduce client site costs Server colocation Set up VPS, storage and load balancing Cloud streaming and monitoring Set up wi-fi hotspots where needed Ethernet, Routing and VPN features available On-site and offsite management available Ensure security through cloud firewalls Redundant connections for uninterrupted service Monitor and secure the network Centre setup from inception to operation Put in place disaster recovery systems Customer Support Operate in a disturbance free IT environment 5

6 B. Unified Communication By integrating voice, video and data with mobility, enterprises will benefit from increased efficiency and productivity, particularly for users on the move. Our offering of Unified Communications and Collaboration (UCC) solution architecture is designed for multimedia solution under a single platform allowing for flexible deployment. This optimises the of total cost of ownership. It can be deployed on the premises or in the cloud to deliver feature-rich UCC capabilities that enable faster, more effective business communications. AKTL has the following offerings of UCC, which can be used independently or in collaboration for a more powerful solution under single platform; Contact Centre IP Telephony Inbound Outbound Workforce management Blended Services Device IP PBX Unified Messaging Hybrid Communications Audio Video Web ]1. Enhance productivity and innovation 2. Improve customer responsiveness 3. Reduce business costs Conferencing Solutions Whether you are looking to set up a call centre from scratch, or just improve communications, AKTL can help you by providing the right hard and software. We have tried and tested the products and services that fit your unique requirements. IPBX systems can be set up across cities, inter connecting offices through the touch of a button. Conferencing solutions empower teams to view, share and collaborate in dynamic ways. We also have solutions tailored to the need of the hospitality industry which naturally has a demand for sophisticated high bandwidth, high availability communications, with rapid response rates. 1-Stop Solution for Hospitality Management: MiVoice Office 400 The Mitel 400 Hospitality Package is the ideal professional solution for communication and administrative tasks in hotels and businesses offering guest management services. With the modular structure of the package, its seamlessly matching components, it is the perfect solution both for small businesses with as few as four rooms to those offering a high levels of comfort with up to 600 rooms. 6

7 C. Mobile Solutions AKTouch is the retail chain operations of AKTL carrying mobile devices, tablets and accessories in Chittagong and Dhaka. AKTouch provides comprehensive product lines of the latest mobile devices and has expert representatives providing customers with in depth product knowledge across its fast growing number of stores. Carrying all the top brands, at AKTouch customers can rest assured to get genuine products with 1 year warranty and access to nationwide partner service Companies who are looking to offer their employees the best benefits when it comes to purchasing mobiles, nothing can beat AKTouch Corporate. We give our corporate clients delivery at site, flexible payment terms and customised consultation to ensure they receive the best product at the best prices. For bulk purchases we offer the most competitive rates and bundles packages. Enlist Synchronise Benefit Make AKTL your go-to vendor for your mobile device needs Expert consultation Corporate pricing Customised offerings Credit facility Warranty EMIs available for company employees Incentivise your partners with exclusive packages A tailor made solution with data and voice offerings Get access to all the top brands Award your internal resources Empower business channels Optimise your organisation s mobile footprint Whether a client is looking to set up a home office, or a large conglomerate wants to have a better corporate package, AKTouch can be the full service provider, starting from supplying the mobile devices, to bundling them with different telecommunications providers. In case of any product issue, clients can choose to avail the 1 year product warranty at any service centre nationwide. Or get in touch with the Customer Support team who will collect the faulty device from the client site. We understand problems occur at the worst of times. The 24/7 hotline means Customer Service will be there when you need it the most. 7

8 D. Security Intruders and thieves are perpetual threats to most businesses, so maintaining security should be a top priority in your organisation. Physical security protocols might include requiring employees to wear badges and lock doors and set alarms as they enter and exit facilities. Computer security protocols might require employees to change passwords periodically and avoid opening personal accounts at work. We offer products and solutions that help organisations manage their software, hardware, physical resources and human resources in the following 4 categories; Surveillance Use IP or CCTV to monitor Centralised Video management and analytics VSaaS Access Control Install metal detectors Put in place attendance system Set up intruder alarms A 360 assessment for security planning and risk management Antivirus Desktop, laptop and mobile protection ISP software VAAS RFID Tagging Map out control zones Set up perimeter tracking Customised solutions for schools and warehouses Situator, the leading Situation Management solution, integrates and correlates information in real time from multiple and diverse systems across the enterprise. At the same time, it coordinates the most effective responses, ensuring that everyone in the operational chain knows what is happening, where it s happening and how to respond. Situator provides the tools necessary to address every aspect of the control room management lifecycle. When addressing security issues we follow a 4 step method; 1. Plan 2. Act 3. Check 4. React Establish security policy, objectives, processes and procedures to manage identified security risks and improve security Take corrective and preventative actions, based on results of audits, reviews, or other relevant information to achieve continual improvement Monitor and review the plan and policies. Assess and where possible measure performance against security policy and report the results to management for review Close loop holes and have clear responsibility and accountability mapped of the security plan. Conduct training and upgrades when necessary 8

9 4. The Solution Process Innovation requires harmonic interaction between strategic decision making, process execution and the underlying technology. When addressing any requirement, it is important to understand the client s objectives and existing business processes. Thats is why we conduct in-depth need analysis to fully grasp the strategy and process so that we can propose customised solutions. Each steps from the company introduction through purchase and handover is done in a systematic manner to have a seamless product delivery. It just doesn t end there. Our focus on customer support and feedback means enhancements and improvements can be done post deployment. Here is a snapshot; 1. Corporate Offering We educate our clients on all the products and services we have to offer. Each product line has it s unique team who are specialised and trained to provide detailed information. Customers may have detailed and specific queries relating to their business which our team can help address. Information can also be found on our company website, or anyone can request information by reaching out to our offices. 2. Need Analysis When a client recognises the benefits of our products and is interested to use them, we will send our team of experts to work closely with their concerned department heads to conduct an indepth Need Analysis. In this process we identify and evaluate the need in details. The need analysis helps us and our client be synced. This report is jointly developed and signed off by the client. 3. Solution Offering Based on the need analysis three offerings will be made where the client can see the following packages; Basic Intermediate Premium Alongside full product demos will be given at the client site or in our office. The different packages will vary in terms of features, support and pricing. This gives the client the option to choose a suitable offer. 4. Delivery & Training Once the offer is selected our team will schedule around the client to start the process of implementation. Training is an integral part of the process as well. We conduct training sessions after delivery so that users can become familiar and minimise down time. We also give the client the option to engage us to have more sessions at a later stage if and when required. 5. Customer Support Problems can and will arise. This is a normal and unavoidable feature of the business world. Thats is why we have developed a strong customer support team to address the issues face on. Whether its a hardware or software problem, or the network is down, clients can depend on us to react fast and alleviate the problem. 6. Feedback Recovery From time to time our Client Manager will check in and collect feedback to understand what is working, and what is not. Feedback is an important because it helps both the entities work better together. Client feedback is always welcomed and structured feedback sessions will be conducted based on the products and services. 9

10 5. Client References Insurance Finance Government Organisations Multinational Corporations Private Sector Technology Telecommunications Travel & Tourism 6. Contact Us Address Uday Tower (9th Floor) 57 & 57/A Gulshan Avenue Dhaka 1212 Shama Batali Hills Ambagan Chittagong 4000 Phone Fax Website 10