CONTAQUE TM. CONTAQUE is a flagship Product of Avissol. (Avis e Solutions Pvt Ltd)

Transcription

1 CONTAQUE is a flagship Product of Avissol (Avis e Solutions Pvt Ltd)

2 About Us AVIS e Solutions Pvt Ltd is a leading Telecom Products and Software solutions company providing solutions to the ITES, Corporates & Service Sectors. We were the first to introduce a comprehensive VOIP Contact Center Solution & have established ourselves as a leader in the CONTACT CENTER SOLUTIONS market. We have come a long way since then & have varied solutions -- Contact Center Solutions / IVR / Voice Loggers / IPPBX / Virtual Office Connectivity / CRM & SMS messaging. We are an ISO certified company & have a dedicated team of around 100 people spread over 4 locations for Product Development, Customized Software Development & Services. Contaque Unified Communications Suite,our flagship product was launched 2 years back and has been widely accepted & acclaimed. After the tremendous response & appreciation of CONTAQUE UCS, we spent a lot of time, effort & R & D and have launched our two new Products, CONTAQUE NV- targeted at higher end outbound Contact Centers and CONTAQUE NGUCC, which is primarily targeted at the Enterprise & Large clients. Lately, apart from being a telecom solutions company. VISION AND MISSION As an organization, We are committed to provide Total Customer Satisfaction by meeting business requirements of customers through continually Improved Products, Innovative Solutions & Meeting service level expectations of customers through constant monitoring of their feedback & to keep identifying new Opportunities for improvements. Transforming Predictive Dialing

3 Features and highlights Better control on all aspects of software like minutes configuration New predictive dialing algorithm to improve connectivity Multi skill handing in outbound dialing Dashboard and reports on all aspect of agent and campaign performance No limit on lead list size Integration to any web CRM Control to supervisor to ensure that agents are not able to waste time Low hardware resources like server configuration Innovating Reporting Systems

4 Real time reporting with graphical interface Supervisor can change agent campaign Compliance to all major countries laws like USA, UK, UK, Australia and India including DNC Compliance Hosting on cloud server like Amazon Call routing and overflow treatment Control on number of trunks per campaign Multiple trunk group handling in a campaign Messaging to agent from supervisor Ease of Use

5 Ability to hide phone numbers from agent for security Automatic FTP of recording for specified disposition to external FTP servers Alternate number dialing and ability to dial the last connected numbers on redial/ call back attempt: Each and every configuration is based on GUI Time zone Dialing for USA With Ring / Without ring Server configuration Agent has ability to see connected QUEUE calls. Lead pickup from third party CRM for outbound dialing. Enhanced Preview Dialing Feature. Whispering, Barging, From Monitor interface Availability On Cloud

6 Call back rescheduling Auto wrap-up and disposition timeouts Access to reporting database for customer report creation Availability of database duster for HA Ability to connect to multiple databases like Pgsql. Orade etc Hourly, daily, weekly, monthly report formats Graphical supervisor dashboard Enhanced & Improved Dashboard

7 TPV with internal/ external IVR Full Time Recording Lead Upload logs / No particular format to upload lead Trunk Group report / Voice Recording reports are available Hourly, Weekly, Monthly Reporting

8 Outbound Call Center Features Offers multiple phone number dialing methods like Manual, Preview, Progressive and Predictive Dialing Auto rule can be set on the call disposition for maximum number of times. Auto call disposition option on GUI Preview dialing can be done as per USA rules for mobile numbers. Every skill has separate start and end call URL (can run multiple CRM in same campaign) Separate music on hold for every skill User priority to receive the call Drop call file play for every skill Skill Based Outbound Dialing

9 Contaque NGUCC Dialer Solution (without PC) The Salient Features : Agent will dial a login code followed by his user code and password, this will make him login into our system. Call will come to him in a connected mode. Once the agent is able to talk to customer and customer keeps the phone down, agent will get to enter a disposition code from 1 to 9 Agent can logout by keeping the phone down No PC required for this solution A supervisor can keep checking all the reports & monitor the agents on his PC. All reports will be available for MIS. No PC Required for this Solution

10 AVIS provides 24 x 7 technical support from our Global Support Center in India (Noida) Customer logs all issues on Phone, Chat or to AVIS Support Center. Support 24 x 7 Noc Support

11 Onsite Support as & when required on prior information. Regular trouble shooting, and updates thru mail with action taken & status All communication for support channeled via Mail/chat for better control, management & measurement Dedicated Technical Accounts Manager for large Accounts Enhanced Preview Dialing Features

12 Please Get In Touch with Us Mobile: USA: UK: Address: D- 35, Sector -2 Noida India Facebook: Twitter: Linkedin: CONTAQUE is a flagship Product of Avissol (Avis e Solutions Pvt Ltd)