Predictive Call Center Solutions For

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1 Predictive Call Center Solutions For Enhanced Efficiency Reduced Operational Costs Higher Productivity

2 Omni-channel Call Center Solution for Next-gen Call Centers Dialshree by Elision is an advanced call center solution that is ideal for handling outbound telemarketing calls, inbound customer care calls and technical support calls. Powered by predictive technology, Dialshree can be used as an on-site server-based solution or over the cloud environment. Being one of the best call center software in the industry, Dialshree promises enhanced productivity of employees, reduced costs and superior communications infrastructure that reduce wastage of time. The software can screen unnecessary calls and help your call center dodge busy signals, disconnected numbers, nonanswering numbers and answering machines. Dialshree - Dial with Respect,Shree signifies respect. By empowering callers, our solution propagates respect for dialers as well as end-customers. End-to-end Solution for Cost-efficient Operations Call Center Predictive Dialer Auto Dialer VoP VR DialShree offers a complete solution to run inbound, outbound and hybrid call center campaigns and helps organizations in reducing their operational costs using a software-based dialer solution. With a predictive dialer, auto dialer, VoP and VR support, Dialshree is an ideal call center solution that saves time, reduces costs and improves productivity. Dialshree eliminates the need for expensive telephony boards and hardware, reducing operational costs for a call center. Also, the solution can be customized to handle various call center scenarios, making it ideal for operations at small as well as large scale. Elision Network Deployment PR/Analog GSM Gateway VOP Gateway Key Ethernet Cable Analog Phone Elision Server Call Center Premises ATA : 8/16/24 Analog Phones VOP P Phone Network Server Softphone Softphone Analog Phone Analog Phone Agent PC with P Phone Scenario 1 Agents having P Phones login to the Elision Web nterface to view customer details and receive/call the leads. Agent PCs installed with Softphones Scenario 2 Each Agent PC uses Softphone and Elsion Web nterface to view customer details and to receive call the leads. Agent PCs with Analog Phones Scenario 3 Agent PC with headset is connected to an Analog Phone via VOP Gateways like ATA/AudioCode and uses Elision Web nterface to view customer detials and to receive/call the leads. Notes: Scenario 1 - Agents with P Phones Log into Elision Server. Scenario 2 - Agents with Softphones Log into Elision Server. Scenario 3 - Agents with Analog Phone connected to VOP Gateway (ATA) Log into Elision Server

3 Dialshree Predictive Technology mproved Agent Efficiency mproving Operations Enhancing Profitability Dialshree is equipped with advanced predictive technology that makes it one of the most superior call center solutions available in the market. Dialshree s predictive technology has scores of benefits including: Higher Profitability Enhanced Agent Retention Dialshree Predictive Dialer: Key Features nbound & Outbound Blended Lead Management Multiple Dialing Modes Predictive Dialing Progressive Dialing Manual Dialing Preview Dialing Power Dialing ACD Automatic Call Distribution Longest dle agent-based routing Multiple campaign management Skill Based routing Call Back Scheduling Agent nter Dialing Support Call Forward and Three-way Conference VR nteractive Voice Response DNC List Management Call Transfer Call Parking Call Pickup Unlimited Call Queue Call Snooping, Barging & Whispering Call ntervention Web-based interface Voice Recording Campaign management tools Agent performance statistics Dialing leads & campaign status Agent monitoring Live/Current user status ATT-Average talk time AHT-Average Holding Time Calls offered statistics Trunk utilization statistics Abandoned call status Agent login logout status ACW - After call work

4 Add-on Modules for Quality Management Module Sticky Agent Remote Agent Recording Module SMS Module Chat Module nternal chat External module for interaction with website users Supplementary Features for Swift Operations mportant information is encrypted and hidden from user to view as it will be projected as a key Single Sign on solution to place and attend calls directly from the CRM. Ensure to protect your SP server, SP applications and SP solutions to be protected from any hack or malicious attacks Firewall Security: Encryption Security: ntegration Widget: Agent Screen Capture: Capture live screen activity during the call. Security Module: Recording Word Spotter: Highlight specific words in recorded calls nter-agent chat panel for seamless communication nternal Chat Module: Hear typed text in the form of audio message Text to Speech: Avatar Module: Communicate with clients in a specific accent WebRTCbased Web Phone: PBX System ntegration: Make calls without softphone login. CT integration with leading EPABX Company

5 Seamless ntegration for Vendor nteroperability PR Card: PR Gateway: GSM Gateway: epbx: Analog (FXO/FXS) Gateway: P-Phone: CRM: Telephony Hardware Support GSM Gateway PR Card PR Gateway FXO / FXS Gateway

6 Ground-breaking USP s Single Sign On (SSO) Automatic Customer CRM Record Popup Data push from CRM to Contact Center Solution epbx & PPBX System ntegration Help Desk Trouble Ticketing Solution Smart ntegration with Social Media Platforms & Website SMS Broadcasting Audio Broadcasting Omni-channel Communication Facilitation Audio Chat SMS Social Media deal Application Scenarios Telephony Phone Contact Center Phone Customer Survey Customer Satisfaction Survey Telemarketing From Home Virtual Call Centers Telecommuting Corporate Help Desks Customer Survey Direct Response Marketing Direct Marketing BPO Contact Centers

7 Our Portfolio Other Products Solution Services Voice Broadcasting CRM Call Center ntegration solution Asterisk / FreeSwitch Services VR System VCDial and Zoho/Vtiger ntegration FreePBX Services P-PBX Multi-Tenant P PBX Solution Kamailio Services Click 2 Call Missed call solution A2Billing Services Helpdesk Ticketing System Code Blue : Emergency Alert WebRTC Services Live Chat Softswitch Solution vtiger Services MassMeet Conference Voice logger solution Web Casting Solution Our Strength & Scope 1000 Clients User across 20+ verticals 25,000 Total Users Worldwide 3.5 Million Calls Handled Per Day 50+ Countries Presence Across Globe How contact center solution is helpful for Management Quality Management Revenue Generation Management Report First Contact Resolution (FCR) Management Multichannel Workforce Management Case Management Agent & Team Performance Helps in RCA Data Security Why Choose Elision? Highly Experienced Management Team Adherence to SLA Qualified Technical Team 24 X 7 Remote Maintenance NOC Comprehensive nstallation & After Sales Support Complete Telephony Hardware Support

8 Proud Elision Clients Banking & Finance Automobile Healthcare BPO Real-estate Service ndustry Other ndustry nternational Elision TechnoLab LLP Head Office : 206 Sears Tower, Gulbai Tekra Road, Ahmedabad ndia. Tel.: Corporate Office : 2419 # E Piper Lane, Charlotte, NC , USA, Tel.: Branch Offices : Mumbai Delhi Pune Jaipur Bangalore Agra Calcutta Mexico Srilanka Quatar Dubai Spain Germany Philippines Nigeria Nepal Bhutan UK contact@elisiontec.com Art Pulse: About Elision: Elision TechnoLab is a pioneering VoP solutions provider that provides and implements network, data, video and voice infrastructure solutions around the globe. The company employs its expertise, experience and modern technologies for catering to the communications needs of growing enterprises by making communication simple, faster & better. Owing to strong expertise in the field of communication technologies, Elision enjoys a stronghold in global communications & T arena and has long-term strategic relationships with some of the leading names in global corporate landscape.