Lawson Professional Services. Jim Anderson EVP, Lawson Professional Services

Transcription

1 Lawson Professional Services Jim Anderson EVP, Lawson Professional Services 8/8/2007 Page 1

2 Jim Anderson, Executive Vice President Global Services James Anderson has served as executive vice president of global services since April He joined Lawson through the merger with Intentia where he was senior vice president of global services for Intentia since October From March 2005 until joining Intentia, Mr. Anderson worked as a consultant. From 1994 until August 2003, he worked at J.D. Edwards & Co, an enterprise software company, and was serving as group vice president of North American services when J.D. Edwards was acquired by PeopleSoft, Inc in August He then served as a group vice president of services for PeopleSoft until they were acquired by Oracle in March Prior to working at J.D. Edwards, Mr. Anderson worked for Andersen Consulting for nine years. Page 2

3 Today s Key Messages 1. Merger Transition Year Completed Successfully 2. Financial Turnaround Well Underway 3. Strategy, Management Team, and Execution Will Sustain Turnaround and Improve Performance Page 3

4 Lawson Professional Services: Global at a Glance 1,600+ global employees 45% of company revenue & employees Consulting and Education Organization Global Solution Centers Globally shared knowledge, methods & tools Leverage partner networks 300 go lives in last 12 months Page 4

5 Lawson Professional Services: Regional at a Glance Global Solution Centers Americas EMEA Asia-Pacific 40% revenue 450 consultants Partnerships: IBM, Hitachi, AIC, Paradigm, CSC, Ciber, D&T, Revere Solution Center: M3 and S3 Remote Support 54% revenue 950 consultants Partnerships: IBM, Vision Solutions, country partners Solution Center: M3 Migration Solution Center 6% revenue 260 consultants (150 Manila) Partnerships: IBM, Xansa, Symphony, ICCG (ANZ), local country resellers Solution Centers: M3/S3 development support & LBI Services Page 5

6 Strong Business Demand Services Gross Margin Improvement Focus 7% YOY Revenue Growth 200 FTE YOY HC Growth Q207 to Q407 Improvements Utilization improved 3% Billable hours increased 6% Sequential margin improvement Some Q407 anomalies Investments: HC growth in Manila Development of new offerings Page 6

7 Strong Business Demand Services Gross Margin Improvement Focus Q4 margin impacts: 3 rd party resources Compensation incentives Project provision true-up s 7% YOY Revenue Growth 200 FTE YOY HC Growth Q207 to Q407 Improvements Utilization improved 3% Billable hours increased 6% Sequential margin improvement Some Q407 anomalies Investments: HC growth in Manila Development of new offerings Page 7

8 Services Margin Improvement Non-GAAP Services Gross Margin Leveraging Offshore Resources 19-21% 14% 3 year Improvement Plan Start Goal Start Goal Service Gross Margin Improvement Key metrics improvement Increase utilization Reduce free of charge hours Increase offshore productivity Higher billable utilization of 150 Manila resource hired in FY07 New service offerings Application Management Higher value packaged offerings Page 8

9 Customer Needs Faster, lower cost implementations and upgrades Industry-specific pre-configured solutions Upgrade/migration options Lower cost delivery methods Broader portfolio of offerings Process improvement, benchmarking, business intelligence Learning solutions focused on end-user productivity Post-implementation support; Application Management Hosting and On-demand Services Accountability Clear accountability for customer success; product, service and support Integrated service models when partners involved Page 9

10 Services Aligned with Customer Objectives Lawson Professional Services Portfolio Business Consulting Services Learning Services Implementation & Upgrade Services Packaged Services Managed Services Driving Benefits Business Process Improvements, Greater ROI Managing Cost Quicker, Lower cost Certified Partner Network Page 10

11 Specific Offers Introduced in FY07 Business Consulting Learning Global Business Intelligence Delivery Value Assessment Services Result: Greater Value, ROI Customer Certification Learning Accelerator Result: Improved End-User Productivity Implementation & Upgrade Stepping Up to LSF 9.0 (S3) & 7.1 (M3) Global Solution Centers Result: Faster, Lower-Cost Upgrades Packaged Services Managed Services QuickStep industry solutions (M3, S3 & LBI) Result: Faster, Lower-Cost Implementations Application Management Hosted Solutions, including on-demand Result: Expanded offerings post-implementation Page 11

12 We chose QuickStep as we found a traditional ERP implementation to time consuming for our business model. - Simon Barber, Financial Director, Monkhill Confectionery QuickStep Food & Beverage Lower TCO Faster implementation - 21 weeks to go live Lower cost Pre-configured solution fit majority of Monkill s business requirements Immediate administrative time savings Monkhill Confectionery Reduced the number of price files by 78% (from 275 to 60) Lower Risk deciding factor in beating SAP Stable, industry standard platforms Clear product development lifecycle and vision Demonstrated implementation approach Tightly managed scope well trained and knowledgeable consultants Page 12

13 Global Solution Centers: Successful M3 Migration to Java Simple. Smooth. Seamless. - Craig Nichols, IT Manager, Sutton Tools Easy to Upgrade A seamless conversion and foundation for future installations LBI, BPW, Multi Site Planner and esales on Java Rapid Implementation through global sourcing Manila: Modification Retrofitting Australia: Sales, Project Management, Delivery Europe: Migration Solution Center Lower TCO Delivery within 3 months Minimal modifications Page 13

14 Lawson Partner Strategy Apply partner influence to help direct sales grow profitably Build powerful indirect channel Create an ecosystem of certified service providers Expand the scalability of Lawson Professional Services Offer choice for Lawson Customer Gain marketing and sales leverage from IBM and its Business Partners Page 14

15 Lawson Partner Strategy: IBM System Integrator Reseller Middleware Hosting Staff Augmentation Page 15

16 Accomplishments Increased business demand Broadened portfolio of service offerings expanded services lines Enabled partner network to support business expansion Investment in offshore (Manila) Goals Margin improvement Increase offshore utilization Build customer references with new offerings Page 16

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