SPECIALLY REGISTERED CONTRACTOR (SRC) APPLICATION FORM AN APPLICATION TO BE A SPECIALLY REGISTERED CONTRACTOR FOR

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1 NAME OF APPLICANT: SPECIALLY REGISTERED CONTRACTOR (SRC) APPLICATION FORM AN APPLICATION TO BE A SPECIALLY REGISTERED CONTRACTOR FOR OUTSOURCING BILLING, CREDIT MANAGEMENT, CUSTOMER CARE MANAGEMENT SERVICES () SRC Application Closing Date & Time: 17 th February 2017 (Friday) at am. SRC Application Page 1 of 14

2 SRC APPLICATION FORM OUTSOURCING BILLING, CREDIT MANAGEMENT AND CUSTOMER CARE SERVICES () CONDITIONS FOR APPLICATION TO BE A SPECIALLY REGISTERED CONTRACTOR 1. For application to be a Specially Registered Contractor (SRC), please complete two (2) sets of application forms in the attached format and return both sets by hand to Tuas Power Supply Pte Ltd, 111 Somerset Road, #13-06 Singapore by 17 th February 2017 (Friday) not later than 11.30am. 2. Application forms received by post, by facsimile, or after stipulated date & time or submitted elsewhere will not be considered. 3. The applicants are required to submit sufficiently detailed information to convince Tuas Power Supply Pte. Ltd. (hereinafter referred to as "the Company") that the firms applying for special registration have similar experience in undertaking the technical, administrative and financial aspects of projects, assignments and/or contracts of a similar nature and size. 4. All instructions contained herein shall be strictly followed. Application form which is not duly completed may affect the firm's application to be a Specially Registered Contractor. 5. No claim for any expenses incurred in this application will be entertained by the Company. 6. All successful applicants will be notified in writing of the outcome of this exercise and will be invited to purchase the Tender Documents after the site-showround, if any. 7. No appeal by the unsuccessful applicants will be entertained. 8. For further query/clarification pertaining to the Specially Registered Contractor (SRC) application, please contact Ms. Jazz Feng, Manager (Billing and Credit Management) at Tel No. (65) or Fax No. (65) SRC Application Page 2 of 14

3 1. INTRODUCTION The electricity market in Singapore will be fully liberalized by 2 nd half of 2018 as announced by Minister for Trade and Industry (Trade) S Iswaran during the Singapore International Electricity Week (SIEW) in The full retail contestability (FRC) will allow more than 1.3 million consumers, mainly residential users in Singapore to have flexibility to choose their preferred packages from various retailers in the market. Tuas Power Supply Pte. Ltd (TPS) is the electricity arm of Tuas Power Generation. As a leading player in the liberalized Singapore electricity market, TPS will be competing in the residential market. We intend to implement a cost effective utilities platform with business process outsourcing (BPO) that can address the consumers needs in order to provide high quality services to our customers. The tender, which is termed as Outsourcing of Billing, Credit Management and Customer Care Management Services. It will be a single tender comprising of 3 main portions namely Billing Services (BS), Credit Management Services (CMS) and Customer Care Management Services (CCM). The Company intends to pre-qualify contractors who wish to participate in this tender on a full contract basis including but not limited to design, inspection, supply, delivery, testing, commissioning, operation, training and warranty. 2. PROJECT BRIEF The tender will be termed as Outsourcing Billing and Credit management and Customer Care Management Services. It will be a single tender comprising of 3 main portions namely Billing Services (BS), Credit Management Services (CMS) and Customer Care Management Services (CCM). The Billing Services (BS) refers to generation of electricity invoices for TPS residential customers including adjustment of bills and rebates, validation of consumption data, billing reports and calculation of daily costing and revenue data for analysis, financial accrual and third parties settlements. Billing transactional data must be provide in agreed format to interface with our existing system. PDF copy of invoices must be provide to TPS. The Credit Management Services (CMS) includes provision of various payment channels, collection of payment and security deposit, customer payment monitoring, dunning process and financial reports. Payment and SD collection, dunning transactional data must be provide in agreed format to interface with our existing system. The Customer Care Management Services (CCM) includes provision of customer services to TPS residential customers via call centre, written correspondences and any other alternatives. The CCM will handle general matters such as opening and closing accounts, billing and payment related queries. 3. QUALIFICATIONS OF CONTRACTOR Contractors who have EPPU registration of supply head under category of (EPU/CMP/10, EPU/SER/19) and financial grade of S9 with tendering capacity of $12,000,000 are invite to apply for pre-qualification to tender. The Company reserves the right to accept or reject any application without having to assign any reason for its decision. All costs and expenses incurred in connection with this application shall be borne by the applicant. SRC Application Page 3 of 14

4 Date: To: Tuas Power Supply Pte. Ltd. 111 Somerset Road, #13-06 Singapore Attention: Ms. Jazz Feng, Manager (Billing and Credit Management) Dear Sir/Madam, APPLICATION TO BE A SPECIALLY REGISTERED CONTRACTOR WITH TUAS POWER SUPPLY PTE. LTD. TENDER FOR : OUTSOURCING OF BILLING, CREDIT MANAGEMENT, CUSTOMER CARE MANAGEMENT SERVICES () DATE OF TENDER INVITATION : 10 TH February 2017 THE PARTICULARS OF MY/OUR COMPANY/FIRM ARE AS FOLLOWS: A. BUSINESS DETAILS OF THE APPLICANT (List out hereunder and if necessary continue on a separate sheet of paper to be marked as Appendix A.) 1. FULL BUSINESS NAME 2. FULL REGISTERED ADDRESS OF BUSINESS 3. TELEPHONE NO. 4. FAX NO. 5. ADDRESS 6. PERSON TO CONTACT 7. GOVERNMENT SUPPLIER REGISTRATION (EPPU S HEAD REFERENCE / FINANCIAL LIMIT) SRC Application Page 4 of 14

5 A. BUSINESS DETAILS OF THE APPLICANT (CONT D) 8. AUTHORISED CAPITAL ISSUED CAPITAL PAID UP CAPITAL 9. NAME OF DIRECTORS/PARTNERS NAME & ADDRESS NRIC/PASSPORT NO. DESIGNATION 10. NAME OF SHAREHOLDER (owning directly or indirectly at least 50% of total number of shares) NAME & ADDRESS NRIC/PASSORT NO./ BUSSINESS/COMPANY REGISTRATION NO. NUMBER, % & CLASS OF SHARES HELD SRC Application Page 5 of 14

6 A. BUSINESS DETAILS OF THE APPLICANT (CONT D) Please attach the following documents:- (a) a certified true copy of Certificate of Registration or a Certificate of Incorporation (marked as Appendix A-1). (b) original or certified true copy of Business/Company lnstant Information Search results from Registry of Companies Businesses (marked as Appendix A-2). B. NAMES & ADDRESSES OF THE APPLICANT'S CURRENT BANKERS (List out hereunder and if necessary continue on a separate sheet of paper to be marked as Appendix B.) BANK & ADDRESS CREDIT FACILITIES C. FINANCIAL STATEMENTS The following documents for the last three (3) years must be attached and marked as Appendix C. 1. Balance Sheet 2. Profit and Loss Statement 3. Annual Turnover Note: No statement will be considered unless they are certified as being audited by an independent public accounting firm. SRC Application Page 6 of 14

7 D. DESCRIPTION OF WORKS/GOODS SUPPLIED (List out hereunder and if necessary continue on a separate sheet of paper to be marked as Appendix D.) NAME/ADDRESS OF CLIENT WORK OF SIMILAR NATURE COMPLETED/GOODS SUPPLIED VALUE OF WORK/GOODS SUPPLIED DATE OF COMPLETION E. ASSETS OF ENGINEERING EQUIPMENT (IF APPLICABLE) (List out hereunder and if necessary continue on a separate sheet of paper to be marked as Appendix E.) DETAILS OF PLANTS, VEHICLES AND EQUIPMENT OWNED BY COMPANY/FIRM DESCRIPTION & CAPACITY MAKE MODEL YEARS OF SERVICE QUANTITY PRESENT WORTH SRC Application Page 7 of 14

8 F. PERFORMANCE RECORDS List out herewith particulars of three (3) latest projects, assignments and/or contracts of similar nature completed by the Applicant and attach copies of certificates of successful completion issued by the owner of the projects, assignments and/or contracts (hereinafter referred as the Owner ). Please use separate sheet of paper for each project, assignment and/or contract to be marked as Appendix F. 1. Name and Address of the Owner. 2. Location and Name of the Project/Contract. 3. Outline of the Supplies Delivered/ Services/Works Executed by the Applicant. 4. Value of the Supplies Delivered/Services/Works Executed by the Applicant. SRC Application Page 8 of 14

9 F. PERFORMANCE RECORDS (CONT D) 5. In what capacity Eg. Main Contractor, Joint Venture or Sub-Contractor. If other than Main Contractor, please state the names of other parties. 6. Date of Commencement and Contractual Completion. 7. Date of Actual Completion (If different from date of contractual completion, describe details of, and reasons, for the delay.) 8. Reliability Record of Similar Installation (If Applicable). (The Applicant to state number of failure, type of failure, cause of failure, repair time and subsequent improvement and modifications made to enhance the reliability of equipment.) SRC Application Page 9 of 14

10 G. DESCRIPTION OF OTHER PROJECTS/ CONTRACTS COMPLETED (List out hereunder and if necessary, please continue on separate sheets of paper to be marked as Appendix G.) 1. Project/Contract Description. 2. Name/Address of the Owner. 3. Value of the Supplies Delivered/ Services/Works Executed by the Applicant and Date of Commencement and Completion. SRC Application Page 10 of 14

11 H. MANUFACTURING FACILITIES List out the plant and equipment available for the Supplies/ Services/Work. If subcontractors works are to be utilized, please provide the details. I. QUALIFICATION AND EXPERIENCE OF PERSONNEL Name four (4) key personnel (including their CV s) in the areas of ordering, production, supply, delivery, quality assurance, customer services, analysis, testing and other related work who will be committed to this contract from the award till its completion if awarded. SRC Application Page 11 of 14

12 J. ORGANISATION FOR THIS PROJECT/TENDER 1. Your Intended Project/Tender Organization? 2. In what capacity? Eg. Main Contractor, Joint Venture or Sub-Contractor. If other than Main Contractor, please state the names of other parties. 3. If Joint Venture, please state whether it is registered with the Registrar of Companies and Businesses in Republic of Singapore. 4. What would your plans be for interface and cabling works? (If Applicable) Explain and give details. SRC Application Page 12 of 14

13 K. OTHER INFORMATION 1. Is your Company/Firm currently registered with the Singapore Government s one-stop e-procurement (gebiz) in the Republic of Singapore? If yes, please provide details and financial registration grade. 2. Is your Company/Firm currently holding a valid Quality Assurance Certificate that meets the International Standard of Quality Management and Quality Systems? (For example, ISO 9000/EN or other equivalent national standards). If yes, please provide details. 3. Any additional information considered relevant to the evaluation of the Applicant for qualifying as a Specially Registered Contractor shall also be submitted together with this application. SRC Application Page 13 of 14

14 L. DECLARATION AND AUTHORIZATION I/We solemnly and sincerely declare that the facts contained in the submission are true in substance and fact to the best of my/our knowledge, information and belief. I/We hereby authorise Tuas Power Supply Pte. Ltd. to make any investigation, which may be deemed necessary in connection with my/our application. SIGNATURE OF THE APPLICANT NAME OF SIGNATORY IN BLOCK LETTERS : : DESIGNATION : NAME OF THE COMPANY/FIRM : COMPANY STAMP : DATE : SRC Application Page 14 of 14