Beating communications complexity. LEGAL SERVICES

Transcription

1 Beating communications complexity. LEGAL SERVICES

2 We were looking for greater efficiencies, for seamless and flexible communications, and a newer, fresher way to collaborate for better results. We chose for its ease of use, simplicity, disaster recovery and cost savings. And for a 60-month purchase, we calculated ROI at 26 months impressive. David S. Michel, Chief Information Officer Burr and Forman for Legal Services The Freedom of an Agile and Productive Workforce: Putting powerful business communication and collaboration tools in the hands of your entire workforce does more than just streamline workflow. It gives your associates the capabilities and flexibility to work and to thrive. The Freedom from Risk: Choose the solution that best meets your needs at any given moment, and the risks of underinvesting or overinvesting in technology evaporate. gives businesses two options: the low TCO and modular scalability of a premise-based system, or the dynamic subscribe-to-what-you-need-as-you-need-it hosted cloud solution. The Freedom to Keep Pace with Costs: In offering both premise-based and hosted cloud solutions, delivers more than just a choice of platforms. You enjoy the choice of how best to allocate your resources and whether to make capital or operating expenditures. 2 BEATING COMPLEXITY: Legal Services

3 Overview Today more and more workers see work as an activity and not a location. Furthermore, employees want to use their own communication devices and require anywhere, anytime access to applications and information. With solutions for the legal profession, associates can have seamless roaming between their mobile device and their desk. With the solution for legal professionals, law firms can have the best of both worlds. Associates can communicate on the devices of their choice, from any location (law office, client location, on the road, or home), on any network (voice over Wi-Fi, voice over 3G/4G, or cellular), and they can access a full suite of mobile unified communications tools, with the firm mitigating security risks while simultaneously reaping the productivity gains of their employees. Combined with the Dock, legal professionals can go mobile but still have a home base. For those lengthy calls with clients, the Dock merges the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) with the power of their mobile device. They simply click their ios device (ipad or iphone ) into the Dock and they are off and running. It is designed from the ground up to support both the iphone and ipad and includes an articulating arm that allows users to rotate their ipad into landscape orientation if desired. The Dock is the first and only business-grade device that transforms the Apple ipad and iphone into desk phones for your mobile workers. When combined with the Mobility Client, the Dock extends Unified Communications (UC) applications including voice, location-aware presence and instant messaging to mobile devices securely and enables users to utilize their smartphone or tablet as their primary communications device. A choice of platforms and solutions, delivering one great experience In addition to maintaining a balance between excellent service and cost-effectiveness, law firms must also consider carefully the scalability, operational efficiencies and reliability of a telephone and Unified Communications system. Unified Communications solutions support the needs of the end users, IT administrators, and the business alike. So where other providers hamper and complicate an organization s response to growth and change, allows companies to invest in as much UC technology as needed at any given moment. offers a flexible choice of platform options: an award-winning, premisebased solution as well as a subscription-based hosted cloud service. Combined with a platform-agnostic mobility solution that works seamlessly with both and with other leading IP PBXs as well puts productivity tools into the hands of the workforce at all times. UC solutions deliver a brilliantly simple user experience. And with that, organizations enjoy a very pleasant surprise: accomplishing more than they ever imagined they could. 3

4 ipad ipad ipad The distributed architecture for on-premise solution HEADQUARTERS BRANCH OFFICE PSTN/ SIP TRUNKS Analog Device Server Virtualized Applications (System Admin. UC, UM, Contact Ctr, Bus. Apps. Integration) Mobility Mobility Voice Switches Appliances (Collaboration, VPN Concentrator, & Mobility Router) Dock CRM Integration IP Phone Communicator IP Phone Dock Voice Switch (Voic Enabled) IP WAN Director VPN Phone Mobility Dock Communicator PSTN/ SIP TRUNKS OFFICE ANYWHERE SINGLE-IMAGE ARCHITECTURE & SYSTEM MANAGEMENT A professional approach at your fingertips The on-premise IP phone system is based on a distributed architecture that ensures no single point of failure. Setup is intuitive and straightforward: call control is distributed to intelligent gateways known as voice switches, and voice applications including voic and automated attendant run on standard server hardware from anywhere on your IP network. The distributed architecture incorporates a switch-based hardware platform that makes each switch and site an independent call processor which continues to operate seamlessly in the event of wide area network (WAN) failure. Unlike other solutions, all servers can be disconnected from the Voice Switches and the phone system will continue to place and receive calls. 4 BEATING COMPLEXITY: Legal Services

5 LexisNexis Time Matters Integration Application LexisNexis Time Matters represents a practice area specialty for organizations utilizing Advanced Applications. Time Matters-based integration solutions can be leveraged to provide customized solutions to meet the specific needs of your law firm. Overview Seamless integration of leading legal software with UC system Automated access to client records & creation of phone records based on phone number matches Embedded click-to-call support (works natively with TAPI) Users customize application behavior according to individual preferences Client software loaded onto end users desktop computers Benefits Enhance productivity by combining capabilities with immediate access to customer data Enhances caller satisfaction and employee productivity Consolidates all client-related data and communications within a single repository We have witnessed increased productivity of our employees as a result of receiving full remote access to calls, voic and services Staff are no longer afraid of missing important client calls if they step away from the office. Stephen Brown, Director of IT Higgs and Sons 5

6 Cost Recovery Integration Application Overview Alternative to built-in Account Code feature Provides automatic import of codes from an external system Open design allows for easy integration with systems such as Copitrak & Equitrac, the leading legal and professional services cost recovery systems Automatically matches inbound & outbound phone numbers to tracking codes Supports both client/matter and single account code structures Allows code assignment during or after calls Summary and detailed reports included for standalone operation Calls in progress Quickly and accurately make code associations and notes in real time Unaccounted calls Review previous calls and assign codes and notes when it s convenient Benefits A specialized offering for businesses that bill their customers by the hour Connects a company s UC and accounting systems for - More comprehensive time capture - Faster code matching - Greater accuracy - Easier administration - Increased revenue 6 BEATING COMPLEXITY: Legal Services

7 Our attorneys get value from our investment every day in the way it facilitates their ability to work seamlessly from their various locations. Some use VPN phones in their home offices, others use Extension Assignment, and many find it useful to log on to a phone in a conference room or when visiting an office in another city. In addition to facilitating work from outside the office, Extension Assignment has proven valuable to facilitating productivity in a relatively new satellite office while allowing us to avoid contracting a costly WAN connection as the office develops Mitchell V. Herbert, Director of Information Technology McCormick Barstow 7

8 Sampling of Law Firms Using Axiom Law San Francisco Brownlee Law Burr & Forman EDS Federal Law Enforcement Ferrier Hodgson Florida Default Law Group PL Higgs & Son Solicitors Holland and Hart LLP Houlihan Lawrence Inc. Jackson Lewis Jones Waldo Kean Miller Law Kirkton & McConkie Law Society of Alberta LECG (aka Law and Economic Consulting Group) Luce Forward Rodey Law Stevens & Lee Stephens Scown Sullivan & Worcester The Law Society of Upper Canada The John Marshall Law School Visit shoretel.com to hear what our customers have to say. About is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system, UC and contact center solution, and its industry leading hosted business phone system, workers enjoy a freedom and self-reliance that other providers can t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com WORLD HEADQUARTERS 960 Stewart Drive, Sunnyvale, CA USA. shoretel.com and shoretelsky.com +1 (800) Toll Free +1 (408) Tel. +1 (408) Fax for EMEA ASIA PACIFIC +1 (646) Tel. +1 (646) Fax for Sky Freephone +44 (1628) Tel. +61 (0) Tel. Copyright All rights reserved. The logo and are registered trademarks of, Inc. in the United States and/or other countries. Apple, ipad and iphone are trademarks of Apple Inc. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part # /010.13