By Gina Allen, Recreation Services Manager

Transcription

1 By Gina Allen, Recreation Services Manager

2 ABOUT ME MY ACTIVE IS Family Time Swimming Running Cycling

3 City Facts The City of Manhattan Beach Population of 35, square miles, 2.1 miles of beach front, 40 acres of recreational beach area in total Located 9 miles southwest of Los Angeles on the southerly end of Santa Monica Bay The Parks and Recreation Department Made up of five divisions: Community Services, Sports and Fitness, Recreation Services, Administration, and Registration. There are 11 parks, three community centers, one aquatics facility We offer 200 to 600 activities per session Process about 13,000 activities registrations and 640 reservations per fiscal year (online and front desk) We use the registration, reservation, flex care, membership, league scheduling and point of sale modules.

4 Your Agency and ACTIVE Net Topic 1 The Move from CLASS to ACTIVE Net Topic 2 Improved Productivity Topic 3 Increased Customer Satisfaction Topic 4 New Marketing Avenues

5 The Move from CLASS to ACTIVE Net

6 The Move from CLASS to ACTIVE Net QUICK FACT ABOUT CLASS The City decided to pass on convenience fees to customers CLASS is unable to accommodate the City s decision of passing fees The City also needed to replace servers which supported CLASS The cost for CLASS $65, (registration and reservation modules only) QUICK FACT ABOUT ACTIVE NET ACTIVE Net was able to pass long credit card fees to customers Only software, at the time, that could do everything CLASS supported The cost for ACTIVE Net $65,284 (registrations, reservations, point of sales, and league scheduling)

7 The Move from CLASS to ACTIVE Net ACTIVE NET BENEFITS ACTIVE NET ELIMINATED Annual maintenance fees Per computer licensing fees Server replacement fees Application upgrade fees Visits with City Council Remote web based access anytime Low upfront costs Infrastructure fully maintained Quick update implementations Customer driven development Unlimited number of workstations No more visits with City Council

8 The Move from CLASS to ACTIVE Net Step One Test everything in the trainer Create scenarios Mandatory trainer hours Ask a parent to test the trainer site Step Two Take care of your VIPs first Create their accounts for them Have special registration days Step Three Develop a Launch Campaign Letters to customers Easy how to handout Update your website ACTIVE Net s marketing team can help you!

9 Improved Productivity

10 Registration Module Improved Productivity Intuitive Online registration Multiple registrations Customer online account managing Instructor online administrations and payroll Auto ing receipts and reports Multiple refund Reservation Module Online reservations Interactive maps

11 Increased Customer Satisfaction

12 Increased Customer Satisfaction Class information easily viewable Family Member / Friend Schedule List of Prior Transactions Print Confirmation Card for Current Registrations Show and Manage your Wish List Change Account Address or Personal Information Change Question Answers

13 New Marketing Avenues

14 New Marketing Avenues and Text Messaging Blast Custom list Instructors Photos and Videos Customer pictures Live site Maps Google maps Social Media Post your recent registration to Facebook, Twitter Invite your friends emarketing Center Marketing templates (print, and web) temples HTML support Website critique Provide free tools

15 Summary

16 Summary ACTIVE Net has: Improved Productivity for staff and customers Increased staff and customer satisfaction Launched new and modern marketing for the entire department Any Questions?

17 Thank You Gina Allen, Recreation Services Manager City of Manhattan Beach