USTGlobal. Enterprise Content Management. Impact on Retail Industry

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1 USTGlobal Enterprise Content Management Impact on Retail Industry UST Global Inc, January 2018

2 Table of Contents Content Management Challenges 3 Enterprise Content Management: The Solution 4 What We Do at UST 5 Copyright 2018 UST Global Inc Enterprise Content Management I Impact on Retail Industry I JANUARY

3 Content Management Challenges Large retailers face various challenges in storing and managing huge amounts of content. Retailers generate a lot of content from various sources for various needs. With digitization taking over every industry, retailing has expanded into electronic means, which in turn produces huge amounts of content of various types. Retailers have to handle two types of content product and non-product content. Product content Any text, image or other information which a brand or retailer provides to describe their product features comes under product content. Name, price, dimensions and any related descriptions are made available for ecommerce purposes. Non-product content Information about the seller, including hours of operation, return policies, company history, site template and design, non-product animation videos, pictures and assets used for marketing are also important for making the retailer and their products appealing. Retailers shift to various methods to effectively manage content across all marketing channels. For creation composition and management of content, retailers typically focus on four processes Digitized planning and acquisition process Searching, creating and buying assets for designing latest specification or new user experience Digital asset classification and storage Created/bought assets are stored at a common asset management system in folders/subfolders for creating user experience Web content management Create templates and assemble content into the web page. Approval workflow and review can be run here. Publishing and delivery of content Select the required asset/content to be deployed at a given time. The deployment depends on the delivery architecture. Copyright 2018 UST Global Inc Enterprise Content Management I Impact on Retail Industry I JANUARY

4 Enterprise Content Management: The Solution Enterprise Content Management is a solution to manage retail content throughout its lifecycle. ECM or Enterprise Content Management is a means of organizing and storing documents and content related to larger organizations. It broadly consists of the methods, tools and strategies applied for content management relating to an enterprise. Enterprise Content Management Document Management Capture and Scanning Records Management Business Process Management ECM underwent major changes owing to industry challenges since its inception. 90% 60% 60% 70% Content Explosion Regulatory Pressure Mobility Cloud The business data from various industries are on the rise, of which 90% are human information. This content explosion occur at a rate of 60%+ per year. It was assumed that 60% of enterprises without content management strategies will face data loss through It was also stated that by 2015, 60% of the content management workers will interact with some form of related application via a mobile device. 70% of the enterprises were said to include cloud file sharing and sync capabilities on implementing or upgrading ECM applications. Copyright 2018 UST Global Inc Enterprise Content Management I Impact on Retail Industry I JANUARY

5 What We Do at UST When you consider availing the services of an ECM System, it is important that it fits your needs. Integration It is a key factor that an ECM System easily integrates with an organization s existing infrastructure. At UST, we focus on providing the flexibility to use multiple databases, servers and file systems to ensure smooth functioning of your organization without further complications down the line. We ensure that all the applications essential to run your business integrates with our system. Core Functionality The basic function of an ECM System is to manage all the documents and content of an enterprise in its complete life cycle. Our system allows you to customize the metadata of the stored content. This makes it easier for the employees to search for specific content. Compliance We ensure that all your documents and content comply with the rules and regulations, making it easily assessable during audits and lawsuits. Support We offer reliable critical support to all facets of the business linked with ECM. Technical support, training and educational documents both in person and online and quick troubleshooting of issues are some of the services included. Pricing Our product pricing is affordable and according to the solution customized and offered to you. There is no one-price-for all policy, as different enterprises come with different needs. We offer various ECM packages according to your needs. UST s ECM system for the retail industry includes various solutions tailor-made for different needs. Central Repository document management Merchandizing of products being a key role for a retail brand, it is important to have a centralized document repository to keep files and documents organized and synced. Align all the vendor applications with product launch process to respond quickly to market changes. For promotion and management of products, keeping all product related documents at a single point of access. Use s and electronic forms to collect product information quickly and easily and integrate them to the repository. Copyright 2018 UST Global Inc Enterprise Content Management I Impact on Retail Industry I JANUARY

6 Multi channel access Consumers are given detailed product info through multiple channels for improved shopping experience. By continuously providing consumers with relevant information through various channels, e-commerce revenue is increased. Website navigation and searches provide relevant search results by studying previous search patterns and customer profiles. Our solution has the base framework which is quite adaptable, with a few tunings enabling ECM for retail. Compliance Our ECM system is enabled to take the pressures of ever -changing regulatory and legislative rules as well as market changes. All documents and content are routinely checked and updated so that relevant documents are easily retrievable in the face of an audit/lawsuit. Control mechanisms required for automatic categorization of content are also established. Optimization of payable accounts By automating review, approval and payment processes of your organization, cost can be efficiently controlled. Invoices and other transaction records are systematically stored, with an easily retrievable option for the concerned personnel. Customers also avail early payment discounts, supporting easier cash flow. Any ECM system is incomplete without select operational, integration and contract management methods. Operational efficiency management We help you streamline planning of order, shipment process, invoice generation, delivery management and so on. By managing the storage and flow of content through various sections of the supply chain, we provide you with insights to optimize the workflow. Eliminate unnecessary paperwork for employees by digitizing all the recoded processes. Relevant information regarding customers and employees are all sent to different files/folders within the central repository, easily retrievable and linked to sales and promotion department and ERP system respectively. Integrations Microsoft SharePoint and Microsoft Office integration is provided Salesforce integration if necessary Contract Management We equip you to manage the contract lifecycle from request to approval to expiration and renewal We also automate predictable and recurring steps while providing information about the same to concerned personnel. Copyright 2018 UST Global Inc Enterprise Content Management I Impact on Retail Industry I JANUARY

7 ABOUT UST GLOBAL UST Global is a fast-growing digital technology company that provides advanced computing and digital services to large private and public enterprises around the world. Driven by a larger purpose of Transforming Lives and the philosophy of fewer Clients, more Attention, we bring in the entrepreneurial spirit that seeks the fastest path to value in today s digital economy. Our innovative technology services and pioneering social programs make us stand apart. UST Global is headquartered in Aliso Viejo, California and operates in 21 countries. Our clients include Fortune 500 companies in Banking and Financial Services, Healthcare, Insurance, Retail, High Technology, Manufacturing, Shipping, and Telecom. UST Global believes in building long-lasting, strategic business relationships through agile and client-centric global engagement models that combine local experts and resources with cost, scale, and quality advantages of global operations. For more information, please visit: USTGlobal Corporate Office: UST Global 5 Polaris Way, Second Floor, Aliso Viejo, CA Tel: (949) Fax: (949) For further information contact: info@ust-global.com /USTGlobal /USTGlobal /ustglobalweb /company/ust-global