WORKPLACE ENVIRONMENTS WORKPLACE

Transcription

1 WORKPLACE ENVIRONMENTS WORKPLACE

2 SOLUTION SUMMARY ENVIRONMENTS FOR SEAMLESS COLLABORATION Making meetings more productive through integrating diverse and complementary technologies to optimise workspaces. In the digital workplace, employees expect to be able to collaborate freely, without geographical or technological barriers. With colleagues increasingly dispersed across multiple locations, productive meetings both physical and virtual are vital to the ability to maintain business agility, employee satisfaction and productivity. But with the average meeting taking 15 minutes to set up due to unwieldy and cumbersome technologies, attendee time is often wasted. From huddle spaces and sound-proofed bays to informal break-out areas through to classic corporate boardrooms, we equip spaces to create a digital workplace. We simplify roombooking. We streamline video-conferencing. We implement more collaborative tools to facilitate data-sharing. Our workplace environment solutions help organisations tackle the rising cost of real estate and meet the needs of an increasingly mobile workforce by transforming how office space is used. We analyse user requirements with our structured workstyles assessment. We benchmark new technologies within our Global Solutions Center. We aggregate a set of diverse technologies to deliver integrated solutions in a single workspace. By working with Computacenter to improve their meeting and collaboration capabilities, organisations can maximise return on investment, boost user productivity and enable faster decision-making. With an approach that is designed to match users workstyles and environmental needs, Computacenter delivers optimised meeting spaces that increase productivity. 2

3 END-TO-END SERVICE ADVISE, DEPLOY, SUPPORT Computacenter enables users and enriches workspaces with best practice services and pragmatic solutions. Computacenter s consultancy-led approach ensures that organisations select and deploy the right workplace environment solutions for their business, enabling their users and meeting their budgets. CONSULT & CHANGE Our workstyle and workspace analysis services verify how employees currently use their space and conduct their meetings, and how different user groups collaborate. By conducting occupancy studies with undertable sensors, we can understand how often meeting rooms are actually being used and by how many people. This information helps determine the best-fit technologies and bestvalue workspaces to match user workstyles. SOURCE & DEPLOY We guide customers through the fragmented workspace environment market, helping them understand vendor roadmaps and solution interdependencies. Our independent product benchmarking services and market analysis enable informed investment decisions. Thanks to our industrialised supply, configuration, deployment and project management processes, we minimise implementation risks and deliver value back to the business. We can install devices, connect peripherals and conduct onsite testing to ensure solutions are user-ready. MANAGE & TRANSFORM We offer classroom-based and online training programmes to maximise both solution adoption and the user experience. As well as providing ongoing support and managed services, we revisit customer sites to evaluate usage levels and to help maximise user adoption. BENEFITS OF COMPUTACENTER S SERVICES AND SOLUTIONS FOR THE CIO FOR THE BUSINESS FOR THE USER Ability to meet increasingly demanding user expectations Simplifies management and user support Improves security and control Enables greater mobility and flexibility Enriches collaboration with colleagues and customers Increases efficiency Enables faster decision-making Increases employee productivity and satisfaction Maximises use of expensive real estate 3

4 SERVICE STACK WORK THE ROOM Empower users with mobile-enabled reservation systems, videoconferencing and digital signage technologies. From one-to-ones to team presentations, we help organisations create hybrid workspaces that can be adapted to different meeting needs. Our solutions bring together a range of workplace environment technologies that can also be integrated with user devices and collaboration platforms. ROOM-BOOKING Digital systems can be integrated with Microsoft Outlook or Office 365 to enable employees to book rooms quickly and simply from any device. By connecting room reservations to other building services, such as catering and car parking, organisations can ensure meeting logistics are co ordinated in advance and cancelled if the need arises. We can also deploy solutions that encourage greater utilisation of meeting rooms. For example, external RFID panels can be used to reserve rooms, with spaces becoming available again if not occupied within 15 minutes. These solutions not only increase occupancy levels, but also enhance security and safety as they can provide visibility of where visitors are located. Facilities and finance teams can use the solutions to gain visibility of when rooms are in use to maximise value to the business. USER PRODUCTIVITY From instant messaging and IP telephony, to large-format displays and digital projectors, our user productivity solutions connect people and information across multiple geographies. We help organisations take advantage of next-generation interactive whiteboards, which enable meeting participants to draw and write on documents using touch-screen controls. We can also provide intelligent interactive displays and right-size video-conferencing capabilities from dedicated suites to on-demand desktop solutions and mobile apps. DIGITAL SIGNAGE From updating employees on traffic and weather conditions to sharing the latest company news and social media feeds, digital signage can be an engaging alternative to company-wide . As well as providing up-to-the-minute information in reception, meeting spaces and other communal areas, digital signage can be used to showcase real-time performance metrics within specific teams, such customer contact centres or operational command and control rooms. 4

5 OUR CAPABILITIES PRIORITISING THE USER Making workplace environment solutions work for the user and the business with competitive commercials, skilled people and proven processes. We understand the importance of putting the user at the heart of the solution. Our Customer Experience Center helps organisations visualise how new workplace environment technologies will benefit users and improve processes prior to making an investment decision. With our proven processes and experienced project managers, consultants and engineers, we bring consistency to every stage of our customers workplace environment projects to deliver a predictable outcome. All customer engagements are subject to the same pragmatic governance controls, and can be financed via a range of transparent and flexible options. Thanks to our scale and vendor relationships, we can offer unparalleled choice and the lowest prices from best-of-breed vendors. 5

6 DIFFERENTIATION WHY COMPUTACENTER A single point of contact for multi-vendor and multi-site deployments. By partnering with Computacenter for their workplace environment needs, organisations can remove cost and complexity from their deployments. We provide a single point of contact and a single point of accountability. Our workplace environment solutions are rarely delivered in isolation. We also provide the audio-visual, networking, wireless, cabling and datacenter infrastructure needed to power collaboration technologies and to ensure a seamless user experience. With extensive European and global capabilities, we deliver consistent solutions across multiple sites in multiple geographies. We have direct relationships with more than 1,100 hardware and software vendors, and top level accreditations and certifications with partners such as Microsoft, Cisco, Polycom, Vidyo, NEC, Samsung, Condeco, AMX and Crestron We ship 5,000 items every day from our Hatfield Logistics Centre and have the capacity to configure 3,500 devices a day Our IT expertise extends from workplace, mobile and user productivity technologies to the network and the datacenter infrastructure, which means we can deliver broader transformation programmes 6

7 EXPERIENCE HEATHROW AIRPORT IMPROVES PASSENGER EXPERIENCE WITH DIGITAL SIGNAGE SOLUTION FROM COMPUTACENTER BUSINESS CHALLENGE Heathrow needs to ensure it remains a preferred airport for passengers and airlines. With an average of around 200,000 passengers arriving and departing every day, the airport must ensure every customer is kept informed about their flights. Ageing public flight information and digital media screens were impacting customer satisfaction, which can result in financial penalties for the airport. PROVEN SUCCESS With hundreds of certified datacenter professionals, we can assist with single country projects or strategic programmes across multiple geographies. OUR SOLUTION The airport partnered with Computacenter to upgrade more than 1,000 public flight information and 300 digital media screens across Terminals 3, 4 and 5. As well sourcing the NEC large format displays, Computacenter also assisted with imaging, asset tagging and installation. Imaging the screens in advance helped prevent deployment delays and disruption to passenger services. RESULTS The new screens help Heathrow provide a consistent passenger experience across its terminals. Customer satisfaction ratings have increased, which means it no longer has to pay compensation to the airlines. The displays are also more energy efficient and reliable, which improves cost control and reduces the risk of passenger disruption Luxury car manufacturer boosts employee productivity with adaptable and collaborative meeting rooms BUSINESS CHALLENGE When the customer moved to a new executive office, it needed 38 fully equipped meeting rooms ready from day one. With a tight and immovable deadline, the company needed the right partner that could deliver on budget, on time and on scope. OUR SOLUTION Computacenter started with a proof of concept exercise in the customer s existing office to establish business and users needs. It then went on to deploy and deliver a solution that included fully automated room booking software integrated with Outlook, meeting room controllers and screens outside rooms to alert users to daily room information. RESULTS All 38 meeting rooms were completed in time for the new office opening. The solution enables users to self-service, which reduces disruption and cost through better utilisation of resources. GET IN TOUCH For more information on how Computacenter can help you achieve your goals, please contact your Computacenter Account Manager, call us on or us at workplace@computacenter.com computacenter.com/workplace 7

8 Enabling users and their business Computacenter is Europe s leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter (UK) Ltd Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW, United Kingdom computacenter.com +44 (0)