NPS Housing A global flexible solution. Working with over 150 housing organizations around the world to deliver outstanding services

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1 HOUSING NPS Housing A global flexible solution Working with over 150 housing organizations around the world to deliver outstanding services Over nearly four decades, Northgate Public Services has played a unique role in supporting and transforming business-critical operations, to deliver more efficient and effective peoplecritical services.

2 g g g Helping you transform services, revitalize neighborhoods Maximizing the efficiency of your resources Creating measurable outcomes Over nearly four decades, Northgate Public Services has played a unique role in supporting and transforming business-critical operations, to deliver more efficient and effective people-critical services. Supporting public and affordable housing agencies is at the heart of our business. We provide global solutions to improve services, measure outcomes and reduce costs. Worldwide we support more than 2 million units and households, including 35% of the UK affordable housing stock. The NPS Housing solution has a wide business focus with features such as mobile working, self-service, business intelligence and real-time integration. The solution is flexible and configurable to support you in enhancing your ways of working. As an example, it has helped our existing clients to process twice as many applications, reduce vacancy loss by 70%, complete 35% more repairs on time and reduce rent debt by 25%. NPS Housing delivers: An easy to use and intuitive solution Increased efficiency and productivity Enhanced and improved customer service Modern, flexible and futureproof system Innovative and adaptable software Fast, flexible and affordable technology Scalability to suit any size organization It previously took us the best part of 15 years to build a system that met our needs, you have managed to do this in a matter of months Housing New Zealand Corporation Customer Call Centre.

3 The Solution - a modular approach Choosing NPS Housing will provide a solution that allows you to work more efficiently and to provide a better service to your customers. Managing people - transforming lives Advice and Options - provision of general advice and initial eligibility assessments for any type of available service. Existing or new customer s circumstances and income details are captured and will feed into the 50058/59 as needed. All captured and derived information, including availability of funds and/or units, enable the system to automatically determine and then deliver the option(s) a customer is eligible for, be this in public housing or the private sector e.g. Public Housing, Housing Choice Voucher, WtW, HOME, Veteran services. Allocations and Homelessness provides a full and flexible lifecycle of administering prospective tenants (which may be one of the Options offered from above) including; detailed eligibility assessments, wait-listing, short-listing, common housing registers (a centralized wait list across any number of housing providers), mutual exchange administration and matching. Allocations also includes specific functionality for homelessness including monitoring of repeat instances. Rents, Subsidy and Arrears efficiently manages individual customer accounts and calculation of subsidy, with detailed transactional information and balances. Any arrears can be chased using business based escalation actions and policies, which can automatically generate letters, s or text messages. Details are transferred to Finance, with a full audit trail. Customer Services - supports logging of all types of contacts, which can be immediately resolved or trigger a related case and action plan. These contacts and actions can be linked to existing records across the whole system. Support Services records all stages of customer support, from identification of need referral or delivery of the actual service. The process may vary according to customer types and support required, with any number of user-defined assessments and goal setting. Managing units - revitalizing neighborhoods Vacancy Management monitors vacant units from preinspection to occupancy, with multiple vacancy procedures and targets depending on unit type or status. Repairs manages the lifecycle from service request to work order completion and payment authorization. Online budgets and commitment accounting at each status change. Warnings can be triggered from any part of the system e.g. planned work or warranty exists, tenant is hard of hearing. Details are automatically transferred to/from Finance. Work Management and Scheduling - in conjunction with Repairs, manages the full repairs service in the field. Integrated scheduling ensures the most efficient management of the workforce and compliance to customer appointments. Job costing is available, based information captured throughout the full lifecycle. RepairFinder enables staff to access interactive diagnostic diagrams when processing a repair request. Designed to improve response times, reduce need for pre-inspections, increase accuracy in repair ordering and therefore reduce repair costs. Planned Maintenance controls stock condition surveys and management of planned work using in a hierarchy of programs, projects and contracts. Online commitment accounting functions ensure effective budgetary control. Details are automatically transferred to/from Finance. Property Lifecycle - supports creation, updating, closing and reopening of units in a structured manner, ensuring all required data items are recorded and validated to maintain data quality. Strategic Asset Management - allows a forecasted (e.g. 30 year) business plan to be created. These plans can be easily configured to show the Just-In-Time, Expected Costs, or all elements to find the most financially viable way to maintain existing assets and carry out work.

4 NPS Housing Value through innovation Using technology to supply modern service delivery and outstanding levels of customer service. Core - centralized people and unit management, data entered only once, available everywhere. MyPortal a 360 view of any customer or unit, with actions, proactive alerts and drill downs. Task Manager a powerful workflow tool, increasing efficiency and maintaining deadlines. Intelligent Mobile Working improved service, greater communication, added protection and more flexibility. Documents - an embedded document management facility, with retrieval directly from business pages. Business Intelligence direct access to all data, simple to sophisticated reports, via a versatile end user tool. Self-Serve on-line interactive services and information for your customers, operating in real-time. Open Business Transactions realtime links to other systems or partners via a large library of web services. We can now conduct a more cohesive analysis of the changing needs of our tenants, staff and assets. Fingertip access to accurate reporting allows for improved management of our properties and tracking of key performance indicators CityHousing Hamilton Ontario RepairFinder - an interactive graphical repair logging tool for both staff and tenants.

5 Why NPS Housing? Successful housing management requires more than first class software. By choosing NPS Housing you will benefit from expert project management, implementation, consultancy and training. Post implementation you will enjoy first class account management, operational support and customer-led User Groups. Specialists who have expert knowledge of social housing have developed NPS Housing. Through strategic market and customer involvement we ensure that product innovation and development remains continuous and relevant. We obtain regular feedback from all of our users across the world. Northgate Public Services is committed to working for you and with you to guarantee the highest levels of performance, cost-effectively, with the lowest risk. NPS will deliver an excellent total solution to your business requirements now and whenever they change in the future. At NPS, we pride ourselves on the delivery of our Housing solutions, and receive regular positive feedback from clients about our staff and their knowledge. We understand the wider housing business and its challenges, we help translate our solution and technology into something that adds value, we bring ideas from other organizations in terms of best practice approaches and help identify quick business wins. We believe we provide an important mix of exploiting technology, but ensuring at the same time it has a practical business application and can make a real difference.

6 About us Let s talk Northgate Public Services is a software and outsourcing business that has worked with the public sector since Working hand in hand with our clients, we create innovative partnerships that transform vital services, revolutionize collaboration and keep communities safe and thriving. With our help, government support is delivered on time, the police and emergency services respond quickly, transport runs smoothly, families are housed faster and patients stay fit for longer. By presenting the right information at exactly the right moment we help to deliver better and sometimes life-changing services, even when budgets are shrinking. With Northgate Public Services you get costeffective innovation from public service experts. We help you increase efficiency and provide excellent service. Let s meet and discuss it. T: E: jeffdu.manoir@northgate-is.com Northgate Public Services Box 3973 Chesterfield MO Housing Overview USA - 08/15