Harness the power of RPA, IA and machine learning

Transcription

1 Harness the power of RPA, IA and machine learning 3 RD -6 TH SEPTEMBER SYDNEY SPEAKER ORGANISATIONS

2 2 INTERNATIONAL KEYNOTES DUTTA SATADIP PINTEREST GLOBAL HEAD OF CUSTOMER OPERATIONS Dutta Satadip is the Head of Global Customer Operations at Pinterest. He is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the advertising business at Google. He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Business Operations, Account Management, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. KALLOL DUTTA SPARK NEW ZEALAND GM DELIVERY AND AUTOMATION Kallol has over 17 years experience in consulting, IT and leading technology and business transformation. He as a proven track record of delivery including the 3 year, $250m re engineering program in Spark, New Zealand s largest Telecommunications Service Provider, this programme not only fundamentally transformed the IT systems, improved business and service operations but also laid the foundation for the current digital transformation within Spark. In addition to being responsible for IT delivery in Spark, Kallol has also been given the role to lead on data and automation initiatives to enable spark to become a digital services business, a critical component to Sparks strategy. Kallol has led teams through organization change to move them into agile and dev/ops ways of working and prior Spark, Kallol worked in IBM, had extensive international experience in consulting, sales and delivery of large IT transformation programs in very complex business environments. GARY O BRIEN BNP PARIBAS HEAD OF PRODUCT AND CHANGE MANAGEMENT Gary has worked for BNP Paribas for over 13 years in Australia and Hong Kong. The first 6 years were in operational roles dealing with day to day processing tasks. Since then, Gary has spent time working on transformational projects; including setting up a bank branch of BNP Paribas Securities Services in Australia and helping to grow their business across the investment spectrum. Gary recently relocated to Hong Kong to take up a new role as Head of Clearing and Custody Product for Asia Pacific with the responsibility of ensuring global best practice is implemented across BNP Paribas locations within the region and products are developed and enhanced with BNP Paribas clients interests at the forefront of the solutions.

3 3 AUSTRALIAN KEYNOTES TIM JOHNSON SUNCORP HEAD OF INSURANCE OPERATIONS KSHIRA SAAGAR HEAD OF DATA ANALYTICS AND DATA SCIENCE KELLIE KING BUPA HEAD OF PROCESS EXCELLENCE ANTHONY SCOTT ILLION CHIEF INTELLIGENT AUTOMATION OFFICER ANTOINE CASGRAIN NAB HEAD OF WEALTH DIRECT SERVICES SUKANT SADDI SUNCORP PROGRAMME MANAGER- PARTNERING & RPA ROBERT WALLISER IAG EXECUTIVE MANAGER, PRODUCTIVITY CAROLYN LEGGE BNP PARIBAS HEAD OF DIGITAL TRANSFORMATION AUSTRALIA AND NEW ZEALAND MARKOSS MARTINA E-CLAIR GROUP HEAD OF CUSTOMER SUCCESS AND ENABLEMENT TERENCE LIM OPTUS RPA MANAGER

4 4 Harness the power of intelligent automation through in depth case studies and best practice presentations. Explore RPA, cognitive automation, AI and beyond with innovative leaders. Attend Automation 2018 to streamline efficiency, cut costs and optimise your business processes. AUDIENCE This event will bring together automation leaders and innovators. Job title categories that will attend include: GM Operations Head of Business Transformation Process Automation Manager Director of Process Automation Information Officers REGISTRATION AND ENQUIRIES To register for Automation 2018 simply complete the registration form at the back of this brochure and send to: or call KEY BENEFITS OF ATTENDING Explore innovative and forward thinking automation technology Streamline process efficiency through intelligent automation Understand the practical business applications of machine learning Explore the trends and future of AI in business operations Master RPA deployment to build a pipeline for future cognitive tools Learn to harness the power of intelligent automation as a decision-making tool Alternatively, registrations can be made online at: /conferences CONFERENCE LOGISTICS VENUE SIR STAMFORD CIRCULAR QUAY ADDRESS 93 MACQUARIE ST, SYDNEY NSW 2000 DATES 3RD 6TH SEPTEMBER START/FINISH 8:50AM 5:30PM

5 5 SPONSORSHIP PARTNERSHIP OPPORTUNITIES Be part of Automation 2018 and associate your business and brand with some of the most innovative companies in Australia and beyond. As an event partner, we will work closely with you and your business to achieve your objectives, which may include: BRANDING build your brand amongst a large community of senior decision makers. NETWORK with a senior delegation from the industry to discuss the most pressing issues. LEAD discussions about your organisation services, capabilities and solutions. DEVELOP valuable market insights to strengthen business plans and strategy. KEY DRIVERS gain market feedback to understand key drivers. TRENDS hear the latest insights and trends and share your knowledge and expertise. CULTIVATE your chosen spokesperson s reputation as an industry thought leader. BUSINESS DEVELOPMENT & ROI create new business opportunities across a business community who are normally difficult to engage via traditional means of communications. SPONSORSHIP CONTACT: Strategic sponsorship opportunities are limited. Contact the sponsorship team on or events@ konnectlearning.com.au to discuss sponsorship package options.

6 6 DAY TWO 4TH SEPTEMBER 8:30AM: REGISTRATION, ARRIVAL TEA & COFFEE 8:50AM: OPENING REMARKS FROM YOUR CHAIR: GARY O BRIEN, REGIONAL HEAD OF CUSTODY PRODUCT, APAC, BNP PARIBAS UNDERSTANDING RPA & SMART PROCESS AUTOMATION 9:05AM: OPENING KEYNOTE: CASE STUDY: Moving beyond RPA to cognitive automation Understand the practical applications of AI in your operational strategy Effectively transitioning from RPA to cognitive automation Learning from smart process automation for greater efficiency and benefits Accelerate the benefits and success for automation through a streamlined process GARY O BRIEN BNP PARIBAS HEAD OF CUSTODY PRODUCT ASIA PACIFIC 9:55AM: CASE STUDY: Balancing the possibilities and people implications of Machine Learning and AI in Customer Operations Convincing executives to embrace intelligent automation with Machine Learning and AI Helping our teams start the journey to embrace intelligent automation Creating the right organizational structure to embrace the change while creating business impact in customer operations DUTTA SATADIP PINTEREST GLOBAL HEAD OF CUSTOMER OPERATIONS 10:45AM MORNING TEA BREAK 11:00AM: CASE STUDY: Scaling RPA across the enterprise and looking at the path to cognitive automation Analyse considerations in large scale deployment of pots Successfully transitioning from proof of concept to proof of value to BAU Gaining operational acceptance of RPA and cognitive automation Implementing organisational structure to ensure success of deployment SUKANT SADDI SUNCORP GROUP PROGRAMME MANAGER- PARTNERING & RPA

7 7 DAY TWO 4TH SEPTEMBER CONTINUED... NAVIGATING AUTOMATION INTEGRATION 11:50AM: Understanding change management considerations in implementations of robots into business operations Learn from the strategies Heritage bank used to gain a 15% increase in efficiency from RPA Governance framework creation and implementation Best practice in end to end implementation of RPA How bringing your people through the RPA journey leads to positive organizational change 1:40PM: PANEL DISCUSSION: 12:40PM LUNCH BREAK TBC How do you ensure success in deploying automation into production? How do you ensure success through stakeholder buy in? What are the best strategies to achieve buy in for RPA integration? How do you manage expectations and future challenges of RPA integration? What is the next step for buy in beyond RPA? How do you minimise operation impact and maximise efficiency in early stages of automation? KALLOL DUTTA SPARK NEW ZEALAND GM DELIVERY AND AUTOMATION 2:30PM: SPONSOR SESSION: ANTHONY SCOTT ILLION CHIEF INTELLIGENT AUTOMATION OFFICER KELLIE KING BUPA HEAD OF PROCESS EXCELLENCE ROBERT WALLISER IAG EXECUTIVE MANAGER, PRODUCTIVITY Choosing the right process to automate to ensure maximum benefits realization Leaning out processes before automating them Understanding where the greatest benefits lay from automation The importance of doing the basics well to achieve optimal results 3:20PM AFTERNOON TEA BREAK KELLIE KING BUPA HEAD OF PROCESS EXCELLENCE RPA & IA CHANGE MANAGEMENT 3:40PM: CASE STUDY: Developing a business and technology strategy to maximise the advantages of AI Using automation and AI to provide a competitive advantage Using the journey catalogue to understand automation performance Harnessing big data, AI and automation technology using journeys 4:30PM END OF DAY TWO KALLOL DUTTA SPARK NEW ZEALAND GM DELIVERY AND AUTOMATION

8 8 DAY THREE 5TH SEPTEMBER 8:30AM: REGISTRATION, ARRIVAL TEA & COFFEE 8:55AM: OPENING REMARKS FROM YOUR CHAIR: GARY O BRIEN, REGIONAL HEAD OF CUSTODY PRODUCT, APAC, BNP PARIBAS COGNITIVE AUTOMATION 9:05AM: CASE STUDY: Harnessing the power of intelligent automation Understand how RPA and AI differ in their practical business applications Balancing intelligence tools for the future for the digital workforce Appreciate the potential of intelligent automation to transform your organisation ROSS MCKENZIE THE STARTUP BUSINESS FOUNDER 9:55AM: CASE STUDY: Using multiple intelligence tools to enhance big data decision making Applying machine learning as a correlation engine Realise the power of blending intelligence tools for decision making Using cognitive automation and RPA to make decisions based on big data Effectively employing intelligent automation to inform trends and patterns TIM JOHNSON SUNCORP HEAD OF INSURANCE OPERATIONS 10:45AM MORNING TEA BREAK 11:00AM: CASE STUDY: Using data-democratisation to introduce automation and AI Develop effective and AI friendly data-strategy and governance Develop data-democratisation to overcome automation fears Develop and track metrics with line-of-sight to bottom or top-line Develop scale from implementating automation or AI JESPER LOWGREN ASX LISTED TECH HEAD OF STRATEGY AND GLOBAL DIGITAL TRANSFORMATION

9 9 DAY THREE 5TH SEPTEMBER CONTINUED... FUTURE THINKING AUTOMATION 11:50AM: CASE STUDY: Using a holistic approach to automation and RPA across your business operations Understanding the tools and technology that are at your disposal Understanding RPA as a holistic solution in your business Practical considerations in automation integration Making sure the company is in the right state for executing an RPA program and scaling automation 1:40PM: PANEL DISCUSSION: 12:40PM LUNCH BREAK TERENCE LIM OPTUS RPA MANAGER How can you overcome public fear of disruptive innovation? What are the legal and ethical considerations with the future of a digital workforce? How do you balance ethical considerations with efficiency and resources? How can you best manage expectations of automation s effect on the workforce? Can you reskill employees to fit into automation strategy? CAROLYN LEGGE BNP ANTOINE CASGRAIN PARIBAS NAB HEAD OF DIGITAL HEAD OF WEALTH DIRECT TRANSFORMATION SERVICES AUSTRALIA AND NEW ZEALAND 2:30PM: SPONSOR SESSION: JESPER LOWGREN ASX LISTED TECH HEAD OF STRATEGY AND GLOBAL DIGITAL TRANSFORMATION ROSS MCKENZIE THE STARTUP BUSINESS FOUNDER Examining the ethical and moral aspects of AI and ML in business operations Understanding how RPA, IA and ML present new considerations in cyber security, governance and risk management Prepare your organization for future regulatory obstacles in automation Mitigating risk of discrimination in intelligent automation Technologies 3:20PM AFTERNOON TEA BREAK MARKOSS MARTINA AUTOMATION ANYWHERE SENIOR DIRECTOR SALES USING INTELLIGENCE TOOLS IN OPERATIONS 3:40PM: CASE STUDY: AI: Closing the last mile effectively on data-action loop for operational decision making Executive buy-in to move the needle via actionable big data and AI driven automation Deploying an AI solution to complement end-level hourly/daily decision making for a person on the floor Statistical techniques and data architecture used to solve key operational problems in a scalable real-time manner 4:30PM CLOSE OF CONFERENCE KSHIRA SAAGAR THE ICONIC HEAD OF ANALYTICS AND DATA SCIENCE

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