7/26/2016. Leveraging Technology to Enhance Release of Information Workflows. Objectives. About MRO. Tom Merry, Sales Director for MRO

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1 Leveraging Technology to Enhance Release of Information Workflows Tom Merry, Sales Director for MRO Objectives Explore industry trends impacting PHI disclosure management Discover opportunities for HIM leaders to leverage technology to improve ROI security, efficiency, accuracy and compliance. Record integrity applications that use optical character recognition technology to identify and correct comingled records; Integrations with hospital IT systems, such as the MPI and EMR ROI module, which improve process efficiencies; and Direct Secure Messaging as a secure, efficient and compliant fax replacement. About MRO 2nd 4,000 Locations Largest Disclosure Management Provider 20% #1 KLAS 98% Client Retention 2002 Growth /2016 1

2 KLAS #1 Past Three Years Current Rating Over 95% 100% Would Hire MRO Again Highest Quality and Best TAT Services and Solutions To Support Enterprise Wide Disclosure Management ROI Service Models Staffed Shared Remote Disclosure Management Audit & Tracking Solutions Audit Management SW Audit Support Services Accounting of Disclosures Productivity & Interoperability Direct Secure Messaging SSA Integration CMS Integration (esmd) MROeLink (EMR Integration) MPI Patient Lookup Trends 40 Disclosure Points 255M Patients Impacted by Large Breaches 180K Small Breaches Reported $50K $1.5M Increased Penalties 10 States HIPAA Standard of Care Byrne v. Avery Center 2

3 MRO Workflow and QA Program Video MRO Quality Traditional MRO 30% Invalid Authorizations 10% Invalid Authorizations Processed 2 nd Level Authorization QC 5% EMR Patient Data Integrity.7% Mixed Patient Records Released IdentiScan 2 nd Level Patient Record QC 90% Accuracy 99.99% Accuracy OCR Technology IdentiScan Scans Each Page for Patient Identifiers 3+ Turns Page Green <3 Turns Page Red 3

4 MROeLink for Epic Video MROeLink Bundle EMR ROI Interface MPI Patient Lookup * Request Documentation Archiving * Record Uploader Common Clinical Document (CCD) Interface Requires Customization EMR ROI and ROI Online Data Synchronization Eliminates Dual Entry & Provides Real Time Status Updates in the EMR ROI Patient Lookup and Logging Automation Demographics, Patient Identifiers, & Encounter Information Auto Populate ROI Online Cover Letter & Authorization Document Archiving Documents are Archived in Client s EDM Patient Records Transferred from EMR ROI Eliminates the Need to Switch Between Both Systems Structured Data Sharing Enabled Automates Disability Determination Services Requests Faster Path to Care for Patients Improved A/R Days * Can be Sold Separately Direct Messaging for Care Coordination Request sent for securely medical records using sent DSM via fax Local Clinic Requester Client Hospitals Records sent Medical records securely faxed to clinic back via DSM 4

5 Incoming DSM to ROI Online Direct Message sent to a pre-determined endpoint for requesting medical records i.e., RecordRequest@Direct.ABCHospital.com Messages are Reviewed in ROI Online The message is visible within ROI Online If it is a request for medical records, it can be converted into a new ROI request If the message is not a request for records, a reply can be sent through ROI Online or the message can simply be marked as a non-request Records are Then Delivered via DSM Once records are uploaded the end user can deliver the shipment to the original requester of medical records via DSM as well It is also possible to simply use the outbound interface to send records to providers who have DSM but did not submit a request electronically 5

6 Direct Secure Messaging Demonstrates HIM ability to: Improve hospital/systems use of electronic exchange of information Improved security, accuracy, efficiency, and accountability Better care coordination Questions Thank You 6