FIRST NAME LAST NAME Issuing Agency - SECURITY CLEARANCE ADDRESS CITY STATE

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1 NETWORK ENGINEER : MESSAGING SPECIALTY Self-directed Information Technology professional with over twelve years progressive experience in the areas of technical support, network operations and electronic mail messaging. Possesses solid leadership in the field of Information Technology, demonstrates strong analytical troubleshooting and technical acumen. Project management and team building skills along with a solution-focused approach allows for consistent delivery of effective technological solutions. TECHNICAL Hardware: PC, Xerox, Canon, Lexmark, HP Printers, PCMCIA Readers, FORTEZZA cards, SUN Microsystems, CISCO, EMC, 3COM, DELL Operating Systems: Windows, Novell, UNIX Networking: TCP/IP, SNMP, DHCP, DNS, FTP, LDAP, SMTP, Telnet, HTTP Software: SARAH LITE, Microsoft Office Suite, Defense Messaging System, Exchange Administrator 5.5, Exchange 2003, Outlook Web Access, Remedy, Symantec Corporate Antivirus, Oracle, SQL, Net IQ, Quest Exchange Migration Tools, Active Directory, SQL, Sybase, Harris STAT, Tumbleweed Firewall 6.2, IXOS Archiving Tool, Blackberry Enterprise Server 3.6/4.0/4.1, Peregrine, NetIQ App Manager, FirePass, SharePoint, Technical Writing TRAINING United States Air Force Career Development Course, Computer and Information Systems Certification (YEAR) Microsoft MCSE Training, Networking Essentials (YEAR) Defense Messaging System Admin. (YEAR) Information Security Officer (YEAR) & (YEAR) Computer Security Officer (YEAR) Automated Business Services System Administrator Training, CACI, (YEAR) Computer Security Officer, (YEAR) Information Assurance and Awareness Program Officer, (YEAR) Terminal Area Security Officer (TASO), (YEAR)

2 EDUCATION Certificate of Graduation United States Air Force Military Training, Lackland Air Force Base, TX YEAR Certificate of Graduation Information and Computer Systems, United States Air Force Technical Training School, Biloxi, MS YEAR GPA 3.5 Bachelor of Science, Degree Computer Science Minor Business Management University of Maryland, YEAR EXPERIENCE Microsoft Exchange Systems Engineer Responsible for monitoring the performance and design of a 97,039 user base environment, to include advanced and complex Exchange 2003/2007 and Active Directory Management Architecture. Perform Exchange 2003/2007 Management tasks utilizing Active Directory, Blackberry Enterprise Server, HP Openview, Visio, Tivoli, CA ServiceCenter and Windows 2003/2008 Standard Server support tools to ensure minimal outage time for mail clients. Provide weekly statistical information regarding Performance Matrices and Milestones. Serve as Customer Queue Manager for service outages, discrepancies and customer service and dispute resolution and escalation. Provide Server Management, Enterprise Technical Management, Design and Implementation Recommendations, Enterprise-Wide Software Upgrades. Support Exchange 2003 installation, migration, and upgrades, VPN and Windows Terminal Server services. Design and support Blackberry Server (3.6/4.0/4.1/4.2) environment. Perform end-user Blackberry support functions to include: Enterprise Activation, Data synchronization troubleshooting, RIM customer liaison and other related management activities. Plan for hardware and software lifecycles. Plan change Management control as related to Blackberry and Microsoft Active Sync components. Support Outlook Web Access, installation, configuration and troubleshooting. Plan for Server consolidation effort and the virtualization of Physical Messaging and Active Directory resources.

3 Microsoft Exchange Systems Deployment Engineer Perform Exchange 2007 Management tasks utilizing Active Directory, Exchange 2007 Management Console and Power Shell, Windows 2003 Standard Server, SQL Server and ISA 2006 to ensure minimal outage time for mail clients. Provide weekly statistical information regarding Service Level Agreements, Performance Matrices and Milestones. Serve as Customer Queue Manager for Service Level Agreement discrepancies and customer service and dispute resolution and escalation. Provide Server Management, Enterprise Technical Management (Tier III Escalation), Design Recommendations, Enterprise-Wide Software Upgrades. Support Exchange 2007 installation, migration, and upgrades, VPN and Windows Terminal Server services. Design and support Blackberry Server (3.6/4.0/4.1) environment. Function in a structured production technical management environment where system standards are in place according to Public Trust, Privacy Act and Sarbanes-Oxley (SOX) Financial and Accounting Disclosure Guidelines. Tier III Federal Managed Service Center Engineer Responsible for monitoring the performance and design of advanced and complex Exchange 2003 and Active Directory Management totaling over 60,000 users distributed throughout the Continental United States. Perform Exchange 2003 Management tasks utilizing Active Directory, Exchange 2003, Windows 2000 Enterprise, SQL Server and ISA to ensure minimal outage time for mail clients. Provide weekly statistical information regarding Service Level Agreements, Performance Matrices and Milestones. Serve as Customer Queue Manager for Service Level Agreement discrepancies and customer service and dispute resolution and escalation. Provide Server Management, Enterprise Technical Management (Tier III Escalation), Design Recommendations, Enterprise-Wide Software Upgrades. Support multiple exchange installations, migrations, and upgrades, VPN, Windows Terminal Server and Cisco routers. Design and support Microsoft Cluster Server (MSCS) and Blackberry Server (3.6/4.0) environments. Function in a structured production technical management environment where

4 system standards are in place according to Public Trust, Privacy Act and Federal Information Protection Guidelines. FIRST NAME LAST NAME Senior Network Deployment Engineer Lead, coordinate and implement Microsoft Exchange 5.5 to Exchange 2003 Enterprise Migration. Utilize tools such as Active Directory Service, Quest Exchange Migration Tools, EXMERGE, Exchange System Manager, Cluster Administrator, Terminal Services, etc. Migration process does include the build and deployment of the Outlook Web Access and Blackberry Enterprise Servers. Provide specialized expertise in multiple advanced specialty disciplines such as systems infrastructure, applications engineering, information security, network management, and network operations. As an Exchange 2003 Design Engineer, lead the deployment of BlackBerry 4.0 and exchange 2003 to the following Locations: Lansing Michigan, Ft. Dix New Jersey, Washington D.C. Senior Network Engineer Federal Civil Service Grade Oversee and coordinate the operation of all systems working in conjunction with the following agencies and Major Commands: Create and manage public folders, users, contacts and distribution lists. Create and apply mailbox store and public folder store policies. Develop the support plan and operations for the Network Operation Center documenting all Servers, LAN and architecture. As the Chief Local Area Network Administrator, anticipate problems of software and hardware compatibility with operating systems and LAN architecture; recommend and procure solutions. Establish and maintain Computer Security (COMPUSEC) Program as Primary COMPUSEC Officer. Prepare recommendations, reports, and system documentation in accordance with Department of Defense, Major Command and local Base standards. Prepare briefings and presentations to Senior Level Management utilizing data extracted from web-based customer ticketing system. Facilitate the integration of Windows Security Best Practices, PKI and CAC Program as dictated by Policy.

5 Prepare input for Automated Data Processing budget for acquisition and maintenance of computer equipment. Design and implement relational databases to fulfill Comptroller requirements. FIRST NAME LAST NAME Network Engineer Prepare and deploy implementation plans to integrate newly acquired computer equipment and network hardware components. Migrate users and data from Windows NT domains to Active Directory in addition to managing Communications and Computer Systems security programs in accordance with Information Protection Directives. Manage Windows 2000 Active Directory objects and Control access to Windows 2000 Active Directory objects (users, groups, file & folders). Administer SMS and Active Directory rollout and ensure the functionality and availability of all systems during that time. Maintain and monitor Electronic Mail (Microsoft Exchange) operations environment. Create and manage Storage Groups, Mailbox Stores and Public folders. Technical Support Process and control of data flow, and client-server multi-user system support including network management and administration. Monitored and analyze node activity within the unit, and across the global network using Global Decision Support System. Perform Job Controller duties, such as coordinating communications maintenance during nonduty hours. Perform activities such as configure and monitor hardware and software for system operations effectiveness and initiate weekly backups on file, application, web, and servers. Provide technical support for LAN maintain the Customer Support Access Database, which includes resolution of open job tickets, monitoring phone accounts, and monitoring network equipment outages.

6 Assistant Supervisor Helpdesk Operations Plan and maintain the migration the of existing Novell Netware system to Microsoft NT 4.0 and Groupwise to Exchange. Compose Operating Instructions for Novell Netware and GroupWise Administration procedures. Migrate users, groups and computer accounts from Windows 98 to Windows NT. Manage user, group and computer accounts in Windows Server Manager and HP Openview. Supervise newly trained network technicians. Initiate training on Help Desk policies and procedures, brief customer support protocol as well as provide technical guidance for using NT4.0 and Novell GroupWise. Utilize administrative tools, phone support, created job tickets, report outages and provide level I and level II troubleshooting. Prepare and deliver briefings, charts, reports and graphs in reference to ongoing projects, identify network vulnerabilities and network resource usage on base Local Area Network. Perform software application installations, verify proper hardware and network configurations of over 2,000 new desktop computer systems in the span of three months; equipment required no additional technical support before being deployed to field operations. Information Systems Technician Install and configure as well provide basic troubleshooting for Apple and IBM compatible personal computers and any network hardware or GOTS (Government off the Shelf) software that was necessary for mission completion. Install, test, analyze and configure T1/T3/E1, 10/100 BaseT Data lines, Bridges, CISCO Routers 3COM,Switches.

7 EMPLOYER REFERENCES was an OUTSTANDING addition to my Exchange 2003 project team. I could not have been more pleased with her technical abilities and job performance. I hereby recommend her most strongly for full time employment as a Senior Systems Engineer. - Exchange 2003 Project performed above and beyond her capacity here with us at, she is an incredible asset to any team! Her go-to attitude and stage-ready presence get the job done every time. -