ITS Texas 12 Nov 2015 Social Media and Traffic Management. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 1

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1 ITS Texas 12 Nov 2015 Social Media and Traffic Management 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 1

2 Introduction Jim O Neill 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 2

3 Agenda Intro GEWI intro TTT Summary Integrating Twitter and TMC Danish Road Directorate Road Incident Management Questions 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 3

4 Business Summary Founded in 1992 by Hagen Geppert and Dr. Karl Will. Corporations in Germany, USA, and Singapore. Headquarters in Bernburg (Germany). Offices in USA, Singapore, and UK. Certified by ISO 9001:2001 since Nov 2015 ITS Texas 2015 Social Media and Traffic Management 4

5 Global Perspective 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 5

6 TIC Software 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 6

7 GEWI Markets 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 7

8 Selection of Customers 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 8

9 Transportation Technology Tour Sept 2015 Purpose: Information exchange with public agencies in USA. Capturing problems, trends, solutions, ideas. Part of GEWI product development process. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 9

10 Transportation Technology Tour Sept 2015 Visited: District offices city coverage. Statewide agency. Multi-state agency. Two recurring themes: Social media. Incident management. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 10

11 Twitter and Traffic Most agencies now Tweet : By roadway. By county. Efficient distribution to media. Fewer agencies use Twitter as a data source. Challenging to integrate into data gathering operations. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 11

12 The Power of Related Data Show all related data to operators: Cameras. Speed. Weather. Other data sources: Data from other agencies. Waze Twitter.and more Provides data and tools to improve data qualify. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 12

13 Integrating Tweets and Traffic Filter relevant tweets Incident type and location referencing Presented to Operator as Project Verified and distributed as TTE 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 13

14 Twitter Could be useful at various Project steps Monitor Detect Verify Inform Respond Clear 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 14

15 Using Twitter to Detect Tweets can be collected and analyzed. Tweets that meet certain criteria conditions can be presented to operators: As new incident project. As an update to an existing incident project. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 15

16 Using Twitter to Verify Tweets with a location can be shown in the relation window to be included with other available information at that location: Cameras. Speed. Weather. Historical data. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 16

17 Using Twitter to Inform As Traffic & Travel Information is created, tweets can be automatically or manually created. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 17

18 Future of Twitter and Traffic Twitter fills a technology gap. ecall: car automatically tweets. Smart work zones: use ipad Smart Client, smart cones, Connected vehicles car sensors: detect potholes. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 18

19 TIC for Road Incident Management 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 19

20 Project based Road Incident Management Business process (response plan) is created by the operator for any type of road incident. Can be infrastructure or vehicle related. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 20

21 Product feature Project Consistency: Common process. Efficiency: Conditional steps. Save operator time: All relevant information (including s) in one dialog. Use telephone and within TIC by using the Contact feature. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 21

22 Product feature Contact Improve communication efficiency: Answer and make telephone calls. Send s. Quickly communicate: TIC identifies relevant contacts. All contacts in the same system: Collect contacts from Microsoft Active Directory and Exchange, and more. Manually create additional contacts. Log activates in the same system: Link communication to projects. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 22

23 Danish Road Directorate BPs 23 business processes (response types) in 6 categories: Correct infrastructure problems: Camera, VMS, traffic lights, emergency phones,... Inform travelers: Bad weather, animals or people on road, emergency vehicle, wrong-way drivers, organized event, work zone. Remove items: Vehicles, road obstructions. Clear incidents: Road traffic accidents. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 23

24 DRD BPs 23 business processes (response types) in 6 categories: Share information: Road infrastructure problem, traffic lights maintenance, serious incidents. Monitor systems: ITS, website, All activities done as steps with a project 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 24

25 Project benefits Completeness: By conditional steps. Accountability: Track all activities. Keep more people informed: View project information using a web browser. Send project status information by . Post incident analysis: Review statistics and process steps to analyze and continually improve process. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 25

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27 Connected Work Zone Local Hazard Warning 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 27

28 ecall On 28 April 2015 the European Parliament voted in favor of ecall regulation which requires all new cars be equipped with ecall technology from April ecall will be seamlessly functioning throughout Europe by that time. In the event of a serious accident, ecall automatically dials Europe's single emergency number. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 28

29 ecall In case of a crash, an ecall-equipped car automatically calls the nearest emergency center. Even if no passenger is able to speak, e.g. due to injuries, a 'Minimum Set of Data' is sent, which includes the exact location of the crash site. Shortly after the accident, emergency services therefore know that there has been an accident, and where exactly. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 29

30 Connected Work Zone Smart Cones Cones are equipped with GPS and mobile Internet capable devices. Position, and status is sent to a central server. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 30

31 Connected Work Zone Local Hazard Warning Maintenance vehicles or trailers are equipped with GPS and mobile Internet capable devices. Position, bearing, and status is sent to a central server. 12 Nov 2015 ITS Texas 2015 Social Media and Traffic Management 31