mysap CRM 2005: Learning Map for Service Industries Consultants

Transcription

1 mysap CRM 2005: Learning Map for Service Industries Consultants RECENT UPDATES VIEWER SOFTWARE CRM LEARNING MAP INDEX SEARCH Step 1: Learn What You Need Update your core competence - Must Know Extend Your Competence - Nice to Know Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available Learn how to access the tools and content and how to get support RELATED WORKSHOPS Q & A Open All / All Back to Top Update Your Core Competence - Must Know Focus Area: Financial Services Banking Open/ Duration: 2:12 hours At the end of this unit you will be able to explain the new scenario of account origination of SAP CRM 5.0 for mysap Banking. Introduction to Account Origination for Financial Services After completing this, you will be able to explain the new scenario account origination of SAP CRM 5.0 for mysap Banking. For details see the Detailed View of Account Origination presentation (PDF). 14 mins (10 pages) Tutorial for Account Origination: Application Overview SAP Tutor (SIM) 13 mins (42 steps) After completing this SAP Tutor session, you will be able to demonstrate the process steps of account origination. Configuration View of Financial Services Product Presentation (PDF) 105 mins (44 pages) After completing this this presentation, you will be able to demonstrate the maintenance of the financial product in SAP CRM 5.0. Application Help of Account Origination SAP Library (HTM) Focus Area: Financial Services Leasing Open/ Duration: 2:26 hours At the end of this unit, you will be able to explain, demonstrate, and use Leasing in financial services. Detailed View of Leasing Presentation (PDF) 146 mins (61 pages) Sep. 16, 2005 After completing this presentation, you will be able to explain and use the enhanced configuration settings for Leasing.

2 Application Help of Leasing SAP Library (HTM) For further details, see Components and Functions. Focus Area: Media Media Open/ Duration: 1:32 hours At the end of this unit you will be able to explain and demonstrate the enhancements of the business scenario intellectual property management (IPM) in mysap CRM Detailed View of Intellectual Property Management Presentation (PDF) 48 mins (20 pages) Sep. 8, 2005 After completing this presentation, you will be able to explain the enhancements of intellectual property management in mysap CRM Enhanced Clearing Control for IPM After completing this, you will be able to explain how reserves are into account for billing with SAP CRM mins (5 pages) Creation of Reserves for Outgoing Royalties After completing this, you will be able to explain how reserves are created for outgoing royalties in SAP CRM mins (15 pages) Distribution in License Acquisition Contracts After completing this, you will be able explain how to record a static distribution in the license acquisition contract with SAP CRM mins (4 pages) Intercompany Billing After completing this, you will be able to explain intercompany billing of royalties with SAP CRM mins (8 pages) Data Integrity Manager for IPM After completing this, you will be able to explain how the Data Integrity Manager for IPM supports consistency checks between the contract (CRM) and the Account Engine (R/3) in the Billing Data Collector with SAP CRM mins (13 pages)

3 Application Help of Intellectual Property Management SAP Library (HTM) Focus Area: Professional Services Professional Services Open/ Duration: 2:40 hours At the end of this unit you will be able to explain, demonstrate and configure the enhancements in the area of Professional Services. Detailed View of Project Resource Management Presentation (PDF) 81 mins (34 pages) Sep. 13, 2005 After completing this presentation, you will be able to explain and demonstrate the main functions of project resource management in mysap CRM for Professional Services including the enhancements of mysap CRM 2005 and cprojects 4.0. Detailed View of Project Management Presentation (PDF) 79 mins (33 pages) Sep. 12, 2005 After completing this presentation, you will be able to explain and demonstrate the main functions of project management in mysap CRM for Professional Services including the enhancements of mysap CRM 2005 and cprojects 4.0. Application Help of Project Management and Project Resource Management SAP Library (HTM) Focus Area: Public Sector Public Sector Open/ Duration: 3:06 hours At the end of this unit you will be able to explain and to demonstrate the new functionality of mysap CRM 2005 for the Public Sector. General Overview of Social Services and Social Security After completing this, you will be able to explain the offering of mysap CRM for the business scenario social services and social security for the public sector. For details, see the presentation (PDF) Detailed View of Social Services and Social Security. 10 mins (19 pages) Sep. 14, 2005 Tutorial for Case Management for Public Sector SAP Tutor (SIM) 14 mins (19 steps) Sep. 8, 2005 After completing this SAP Tutor session, you will be able to explain the enhancements of the Case Management scenario in SAP CRM 5.0 for Public Sector. For details, see the Detailed View of Case Management for Public Sector presentation (PDF). Detailed View of Grantor Management Presentation (PDF) 57 mins (24 pages)

4 After completing this presentation, you will be able to explain the features of the new business scenario grantor management of mysap CRM 2005 for the public sector. Detailed View of Web Requests Presentation (PDF) 72 mins (30 pages) After completing this presentation, you will be able to explain the new features of the Web Request scenario in SAP CRM 5.0 for Public Sector. Tutorial for Time Dependency Data Enhancements of the Business Partner in Public Sector After completing this SAP Tutor session, you will be able to explain and set up the new time dependency data enhancements of the CRM Business Partner as part of the industry solution for the Public Sector. SAP Tutor (SIM) 33 mins (99 steps) Sep. 27, 2005 Application Help of mysap CRM for Public Sector SAP Library (HTM) For further details, see Components and Functions. Focus Area: Telecommunications Telecommunications Open/ Duration: 3:29 hours At the end of this unit you will be able to position Telecommunications/Channel Sales, describe the functionality and explain the benefits. Introduction to Sales and Order Management - Product Catalog Flashbook (SWF) 18 mins After completing this SAP Tutor session, you will be able to manage all product data and the product Jan. 24, 2006 catalog for a Telecommunications company. Download the flashbook to your PC. After download read the README.txt Tutorial for Sales and Order Management - Product Catalog SAP Tutor (SIM) 15 mins (23 steps) After completing this SAP Tutor session, you will have a good overview of What standard tools are being provided for setting up products for Telecommunications The effort necessary for setting up products What are the benefits and the possibilities by using these tools Introduction to Sales and Order Management - Order Capturing Presentation (PDF) 57 mins (24 pages) After completing this presentation, you will be able to explain how to support specific sales partners during order capturing, so that these partners can sell their services and products in the name of the telecommunications company and enter orders and new customers directly online. Introduction to Sales and Order Management - Order Processing & Monitoring Presentation (PDF) 43 mins (18 pages) Feb. 2, 2006 After completing this presentation, you will be able to explain order processing in the telecommuncations industry.

5 Overview for Sales and Order Management Settings Document (PDF) 6 mins (1 page) This mind map gives you an overview of settings that are necessary for the scenario Sales and Order Management. Introduction to Contract and Order Management Presentation (PDF) 50 mins (21 pages) Feb. 2, 2006 After completing this document, you will be able to explain contract and order management for the Telecommunications industry. Tutorial for Contract and Order Management Change Processes SAP Tutor (SIM) 20 mins (26 steps) After completing this SAP Tutor session, you will be able to explain how a call center agent can change a product within an active contract. Application Help of Telecommunications SAP Library (HTM) Focus Area: Utilities Utilities Open/ Duration: 7:46 hours At the end of this unit you will be able to explain the business processes of mysap Utilities using SAP CRM 5.0. Detailed View of Utilities Presentation (PDF) 201 mins (84 pages) Sep. 14, 2005 After completing this presentation, you will be able to explain the new features and enhancements of CRM for Utilities. Detailed View of Sales Management for Commercial and Industrial Customers Presentation (PDF) 93 mins (39 pages) After completing this presentation, you will be able to explain Sales Management for Commercial and Industrial Customers in SAP CRM 5.0 for Services Industries. Detailed View of Sales Management for Residential Customers Presentation (PDF) 103 mins (44 pages) Sep. 12, 2005 After completing this presentation, you will be able to explain and demonstrate Sales Management for Residential Customers in CRM 5.0. Detailed View of Customer Service Processes Presentation (PDF) 69 mins (29 pages) After completing this presentation, you will be able to explain and demonstrate Customer Service Processes in mysap CRM for Utilities.

6 Application Help of Utilities SAP Library (HTM) For further details, see Components and Functions. Summary Open/ Summary After completing the section above, you should: Equip yourself for onsite work in Step 2: Prepare For Your Project Do you think you are now ready for your next project? nmlkj Yes nmlkj No, because If you wish, you can extend your competence in the nice-to-know section below. Back to Top Extend Your Competence - Nice to Know SAP Standard Training Open/ Extend your knowledge by taking SAP standard training courses. SAP Standard Classroom Training: Online Training Catalog Website (HTM) Search and register for SAP standard training courses offered by SAP Education worldwide. Obtain an overview of the current standard training classroom course curriculum: SAP Solutions Training. Go to Global Education Course Portfolio for 200x > mysap Customer Relationship Management. A condensed consultant training is also available via SAP Solution Academy > mysap Customer Relationship Management. Save & Please remember to save & close whenever you leave this learning map. Back to Top See the statistics for this learning map