East Riding of Yorkshire Mobile Solutions in Pest Control

Transcription

1 East Riding of Yorkshire Mobile Solutions in Pest Control Paul Mears Health & Safety Manager & Aimee Lane Systems Coordinator 1

2 Why mobile? Could say our main drivers were But reality was Needed to fund change from these Modernising agenda (e-gov) Modernising Services Changing market & customers Doing more with less (Gershon) To these 2

3 Pest Services in East Riding of Yorkshire 3

4 Early Solutions

5 The Gap Years When time stood still 2004 to

6 Taking up the baton Fresh start over to Aimee Lane Text direct Contractor manager and Improved scheduling 6

7 SMS Text Messaging Using SMS text solution in the pest control team Officers cover 930 square miles and rarely return to the office during the day Respond to SMS Text Messages as reports for new jobs/updated instructions Flexible means of contacting staff, quickly & efficiently Simple to use and easily rolled out 7

8 SMS Text Messaging - continued Use the solution from FLARE to send messages Service request recorded on the system (a) customer rings for an update or new instructions (b) an urgent job is received. Support Services text the officer from APP during the phone call 8

9 The process Action Diary Amended 9

10 Incoming.. Officers can update the system directly from their appointment informing support services/management of completed jobs response times etc Customers can feed back missed appointments/feedback on appointments Keywords can be set to request the system updates certain fields 10

11 Contractor Manager Secure records sent to a website hosted within our authority. Allows records to be viewed and updated without logging into FLARE. FLARE is updated with any updates received from contractor manager immediately Doesn t require Citrix Access 11

12 Scheduling with Book & Pay Web based application which allows the public and members of staff to view and amend appointments Integrates fully with APP (FLARE) Can be used to book Desks & remote working 12

13 Building on foundations We hope to build on SMS technology by allowing incoming text messages Aiding remote/flexible working by offering staff the ability to view their records from Contractor Manager Bringing together Contractor Manager, SMS Text Messaging, Book & Pay, to improve customer services and access to the system remotely 13

14 And so to the future Ubysis formidable platform Civica G.I.S and routefinder 14

15 Ubysis formidable platform 15

16 Formidable continued 16

17 Formidable continued 17

18 Civica GIS & Route Finder Service Request jobs exported from APP into Dotted Eyes RouteFinder system, which then calculates the optimum route to deal with all jobs in a single round 18

19 Routefinder continued RouteFinder can show direction of travel; and include restrictions for Height, Width, Weight etc 19

20 Routefinder continued RouteFinder can also include Traffic Management instructions (No Entry, One-Way Streets, Bus Lanes, etc) 20

21 Routefinder continued User Interface can also include route/driving instructions 21

22 Routefinder continued Routes can easily be redrawn to take account of streets that are closed or blocked 22

23 And finally Any Questions? 23